Logistics and Supply Chain management
Resume:
Kristen Isola
Clearwater, FL *****
*********@******.***
Highly organized and detailed oriented professional with excellent communication skills, aiming to elevate career and to leverage extensive experience in customer service and the logistics/supply chain management industry while accomplishing customer satisfaction, company growth and success. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
US Coast Guard Exchange-Saint Petersburg, FL
September 2021 to April 2022
Provided frontline customer support with product and service transactions. Answered multi-line phone system.
Handled all cashier transactions via cash or credit card using in house POS system. Daily inventory on store shelves and re-stocked items as needed.
Customer Service Representative
Home Depot-Ann Arbor, MI
April 2020 to July 2020
Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
Processed customers returns and answered multi-line phones at the service desk. Maintained the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
***Gap in employment history from 2013 until 2021 was due to being a full time caregiver for a family member as well as becoming a resident of Florida from Michigan. Armory Supply Chain Management Specialist
US Army Reserves-Inkster, MI
March 2008 to December 2013
Daily maintenance and tracking of inventory, weaponry security, unit supplies, ammunition as well as aviation on auto parts. Pulled, shipped, tracked orders for domestic and overseas military and civilian personnel. Team leader for 12 soldiers, maintain military standards, attendance and quarterly reviews. Closing Manager
Centex Homes/Ram Real Estate-Southfield, MI
June 1996 to March 2008
Generated and verified completion of contractor punch lists to ensure custom home build was to customer satisfaction. Reviewed buyer contracts, prepared all closing documents required to buy homes, handled Escrow accounts. SME with Lotus software and Excel. Scheduled all final walk through’s with buyers. Logistics Supply Specialist
U.S. Air Force-Columbus AFB, MS
December 1992 to January 2001
Ensured that products, inventory, parts, or people move from one place to another efficiently and cost- effectively. Planned, controlled, and implemented the storage and flow of products, materials, information, or
Education
Associate's degree in Supply Chain Management
Washtenaw Community College - Ann Abor Michigan
September 2017 to January 2019
Associate's degree in Business Administration
USAF Community College of Technical Training - Columbus, MO January 1994 to June 1998
High school diploma or GED in General Studies
Anthony Wayne High School
September 1988 to June 1992
Skills
• Microsoft Office applications
• POS
• Multi-line phone systems
• Shipping and Receiving
• Customer Relations
• Senior leadership skills
• Administrative Experience
• Supply Chain
• Logistics
• Process Improvement
• Military Experience
• Management
• Detail Oriented
• Computer Literacy
• Administrative Experience
• Inventory Management
Military Service
Branch: US Army Reserves
Service Country: United States
Rank: Sergeant
March 2008 to December 2013
MP Armor & Logistics/Supply Chain Specialist
Branch: United States Air Force
Service Country: United States
Rank: Sergeant
December 1992 to January 2003
Logistics and Supply Chain Management
Certifications and Licenses
Honorable Discharge
January 2000 to Present
Military Service in the US Air Force
Honorable Discharge
December 2014 to Present
Military Service in the US Army Reserves
Warrior Leadership Course
October 2009 to Present
Completion of WLC, US Army NCO Academy
Warrior Transition Course
September 2008 to Present
WTC training in US Army
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