Customer Service Data Entry

Pamela DeLuca

Burlington, MA *****

774-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

Service-focused medical administrative professional with over 25 years’ experience in healthcare. Highly organized and knowledgeable about healthcare processes and administrative requirements. Able to maintain high-volume environments by efficiently coordinating files, appointments, and other patient needs. Positive and upbeat with excellent interpersonal communication skills. SKILLS

• Medical insurance

• Appointment Scheduling

• Insurance verifying

• Payment collection

• Clerical

• Multitasking

• Interpersonal Communication

• Customer service

• Computer skills

• Verbal and written communication

• Medical office administration

• Insurance claims

WORK HISTORY

REGISTRATION & SWITCHBOARD RECEPTIONIST 09/2020 to 11/2023 Carney Hospital - Boston, MA

• Directed patients to proper locations.

• Connected callers with appropriate professional, department or individual.

• Received incoming calls and paged individuals and departments over PA system.

• Announced important information and emergency notifications over PA system.

• Maintained up-to-date knowledge of emergency call procedures.

• Exhibited strong data entry and customer service skills.

• Responded to patient inquiries with patience and positivity to establish an excellent first impression. PATIENT REGISTRATION SPECIALIST 12/2019 to 06/2020 Steward Norwood Hospital - Norwood, MA

• Greeted patients and acted as first point of contact.

• Directed patients to proper locations.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record, confirming eligibility and verifying insurance benefits.

• Assisted patients in filling out paperwork.

• Pulls patient orders for patient testing.

• Secured patient information in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.

• Actively listened to customers, handled questions quickly and escalated issues as needed.

• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

• Exhibited strong data entry and customer service skills.

• Skilled in medical terminology and multi-tasking.

• Files all charts and testing results into the patient medical record in a timely manner. MEDICAL SECRETARY 04/2010 to 12/2019

Robert F. Kelliher M.D. - Walpole, MA

• Managed front office duties, including customer service, patient scheduling and billing.

• Managed incoming calls and directed as appropriate.

• Received and documented all messages and forwarded to correct individual.

• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

• Verified or obtained referral numbers or authorizations for upcoming appointments.

• Coordinated patient scheduling for all procedures and appointments.

• Documented patient medical information and insurance details to facilitate smooth appointments and payment processing.

• Verified insurance benefits or eligibility and documented in appropriate system.

• Communicated with outside facilities for scheduling tests, appointments and surgeries.

• Responsible for disarming and arming alarm system daily.

• Files all charts and testing results into the patient medical record in a timely manner. SWITCHBOARD RECEPTIONIST 04/1992 to 12/2019

Steward Norwood Hospital - Norwood, MA

• Connected callers with appropriate professional, department or individual.

• Received incoming calls and paged individuals and departments over PA system.

• Announced important information and emergency notifications over PA system.

• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

• Maintained excellent attendance record, consistently arriving to work on time.

• Offered friendly and efficient service to all callers, handled challenging situations with ease.

• Answered calls quickly and engaged callers with friendly, professional demeanor.

• Trained and mentored new employees.

• Maintained up-to-date knowledge of emergency call procedures.

• Acted as first point of contact for visitors and patients.

• Directed patients and visitors to appropriate locations. EDUCATION

High School Diploma – Norwood High School - Norwood, MA

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