Customer Service Warehouse Associate

Mary Hutson

*****-*.**********@*****.*** Phone-515-***-****

Summary

Well organized and motivated professional with over 10 years experience in customer service and office administration. Outstanding problem solving, teamwork and time management skills. Proven ability to quickly comprehend processes and procedures; utilizing strong communication skills to address any challenges with optimism and drive between departments to promote teamwork and development.

Work History

Amazon Sortation Center – Warehouse Associate

Bondurant, IA

Delivered and routed materials to different departments utilizing forklift, pallet-jack, and conveyor and sorting bins.

Corresponded with management to rectify problems such as damages, shortages and nonconformance to specifications.

Participated in ongoing training to enhance own job skills and knowledge.

Assisted management by initiating process changes that improved productivity, efficiency, and safety within various departments.

Amazon Fulfillment Center – Warehouse Associate

Plainfield, IN

Packaged and prepared items for shipping.

Corresponded with management to rectify problems such as damages, shortages and nonconformance to specifications.

Participated in ongoing training to enhance own job skills and knowledge.

Consistently met or exceeded production goals.

First Advantage – Customer Service (Call Center)

Des Moines, IA

Answering customer phone calls regarding various account issues.

Assisted with multiple levels of security and fraud concerns in order to secure customer accounts and personal information.

Helped with quality assurance in listening and scoring of team member calls in order to further training initiatives and to ensure policy and procedures were being followed.

Orchestrate Hospitality – Operations Manager

Altoona, IA

●Overseeing to day to day operations of the hotel property. Hiring, training, and scheduling of employees within various departments,

●Developing reports; forecasting, sales, revenue and communicated results with Management and Investors.

●First point of contact resolving customer concerns or complaints.

●Assisting staff checking guests in/out, making reservations, or assigning rooms

Bhatt Hospitality – General Manager

Kansas City, MO

●Overseeing home based property while assisting in the receivership of up to 4 others.

●Developing reports; forecasting, sales, revenue and communicated results with Management and Investors.

●Researched and gathered documents related to existing properties, contracts, and loans,

●Managing executive’s schedules, calls, correspondence, and travel to and from various locations

Education

Business Administration/Management

Des Moines Area Community College

Ankeny, IA

Certification

Forklift/PIT

Amazon

References

References available upon request

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