Customer Service Sales Specialist
Resume:
Kevin Perrotti
Toms River, NJ 08753
*************@*****.***
Highly experienced in fast-paced environments. Strong organizational, technical and interpersonal skills.
Trustworthy, ethical and discreet, committed to superior customer service. Resourceful and detail
oriented. Confident and able to interact with personnel at all levels. Able to deliver a quality performance
in a deadline driven atmosphere.
Computer Skills include:
Microsoft Office (Word, Outlook, Excel, and PowerPoint), SalesForce
Work Experience
Inside Sales Specialist
Stickel Packaging Supply-Lakewood, NJ
February 2023 to November 2024
Answering phones, routing calls, taking orders via phone and email, processing orders, inputting payment
info, providing customer service to resolve issues and provide information,
Account Coordinator
Gannett-Neptune City, NJ
November 2017 to January 2023
• Manages and navigates multiple order entry and fulfillment systems.
• Completes orders with high degree of accuracy.
• Uses Salesforce to manage day to day activities including cases, calls, emails, & updating of client
contact info.
• Contacts clients for creative if not received from sales.
• Uploads creative into ATOL, using best practices to achieve first time right proofs.
• Reviews and coordinates proof changes with clients, approving final creative in ATOL.
• Traffics artwork and resolves ad scheduling issues to ensure ads publish correctly and on time.
• Communicates with designIQ and pagination teams as needed.
• Understands and meets publication deadlines for creatives, including early holiday deadlines.
• Fulfills digital product.
• Troubleshoots and resolves ad issues using best practices and support resources.
Regional Obituary Advisor
Gannett-Neptune City, NJ
October 2015 to Present
Guided callers in the placement of obituary notices in print and online products. Secured sales from cold
and warm leads. Proofread and edited obituaries. Data Entry. Customer service.
Retail Sales Specialist
North Carolina Education Lottery-Raleigh, NC
August 2011 to January 2015
Duties include placing out-bound sales calls to NCEL retailers in order to manage their inventory and
supplies, process their orders and act as liaison between the retailers and their assigned outside sales
representative.
Player's Communication Representative
North Carolina Education Lottery-Raleigh, NC
January 2011 to August 2011
Duties included providing customer relations on in-bound telephone calls from NC Lottery players in order
to respond to inquiries, investigate issues, troubleshoot problems, and manage complaints.
Claims Representative
Temporary Solutions-Raleigh, NC
June 2010 to January 2011
Employed through a temporary agency that places temps in temporary openings with NC State Agencies
• Worked as a claims representative in the NC Education Lottery's claims office. My duties included paying
winners, entering winner's information into database, reception, filing, customer service, and general
clerical duties.
• Filled in as an Administrative Assistant in the NC Education Lottery's Human Resources department.
Duties included correspondence with job seekers applying for various openings, entering applicant's
information into a database, scanning resumes and applications for storage, filing, organizing various HR
Documents in storage, maintaining discretion with confidential information, providing reception for HR
dept. and general clerical duties.
• Worked as a Player's Communication Representative.
Duties included providing customer relations on in-bound telephone calls from NC Lottery players in order
to respond to inquiries, investigate issues, troubleshoot problems, and manage complaints. Originally a
temporary position until hired on permanently.
Customer Service and Benefits Specialist
Affiliated Computer Services, Inc-Cary, NC
September 2009 to January 2010
General clerical duties, heavy telephone contact, Customer service requiring knowledge and expertise
in the areas of 401K, Pension plans, Healthcare and Life Insurance
Customer Service and Benefits Specialist
Affiliated Computer Services, Inc-Cary, NC
October 2007 to February 2009
Customer service requiring knowledge and expertise in the areas of 401K
Pension plans, Healthcare and Life Insurance
March 2006 to May 2007
• General clerical duties, heavy telephone contact, Customer service requiring knowledge and expertise
in the areas of 401K, Pension plans, Healthcare and Life Insurance March 2006 - May 2007
Box Office Clerk and Office Assistant
Concerts East-Sayreville, NJ
March 2006 to May 2007
Heavy telephone contact, customer service, filing, troubleshooting, data entry, maintenance of internal
database
Box Office Clerk
Count Basie Theatre-Red Bank, NJ
January 2006 to May 2007
Heavy telephone contact, customer service, filing, troubleshooting, data entry, maintenance of internal
database
Server
Applebee's Restaurant-Ocean, NJ
May 2002 to March 2006
Intern & Promotions Assistant
WHTG 106.3FM-Neptune City, NJ
May 2002 to October 2002
Assisted in the planning and execution of promotional events for local radio station
Education
Paralegal Studies
DUKE UNIVERSITY - Durham, NC
2008 to 2009
CONNECTICUT SCHOOL OF BROADCASTING - Wellesley Hills, MA
2004
Associates in Communication Media
BROOKDALE COMMUNITY COLLEGE - Lincroft, NJ
2002 to 2003
Skills
• Sales, Customer Service, Data Entry
• Order Entry
• Salesforce
• Account Management
Contact this candidate