Customer Service Social Media
Resume:
Rebecca Weaver
Looking for a well paying job. Available all the time. Customer service. Problem solving. Adapt and learn quickly. Ready now for employment
Memphis, TN 38133
*************@******.***
Professional Summary
Resourceful and detail-oriented salon manager with 7+ years of experience in customer service, inventory management, and sales. Proficient in scheduling, product sales, and social media marketing. Skilled in conflict resolution, mentoring, and shift management. Currently pursuing a degree in Cosmetology.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeper
THE HOUSING AUTHORITY-Cordova, TN
May 2024 to December 2024
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
• Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
• Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
• Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
• Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages
• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties
• Maintained confidentiality when dealing with sensitive information encountered during cleaning activities
• Adhered to strict security protocols when working in secure environments or handling confidential documents/materials
Salon Manager
Beauty business essentials-Memphis, TN
April 2019 to January 2023
Manage inventory
Market salon with social networking
Keep up to date with new trends and products
Product sales
Schedule guests
Call to confirm appointment: schedule appointment for client retention
• Provided exceptional hair styling services to clients, ensuring customer satisfaction and repeat business
• Stayed up-to-date with the latest trends in hair styling and attended regular training sessions to enhance skills
• Performed various hair treatments such as coloring, highlighting, perming, and straightening based on client preferences
• Maintained a clean and organized work station to create a comfortable environment for clients
• Managed appointment scheduling efficiently to minimize wait times for clients while maintaining quality service
• Built strong relationships with clients through effective communication and attentive service Shift Lead/Server
Logan's Roadhouse-Bristol, VA
January 2019 to April 2019
• Provided one-on-one coaching and mentoring to employees seeking additional support or development opportunities
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Monitored inventory levels on a regular basis to identify potential shortages or excesses and take appropriate action
• Coordinated with department managers to align training objectives with business goals and ensure consistency across teams
• Created weekly schedules for front of house staff, optimizing staffing levels based on projected business volume
Education
Some college in Cosmetology
Paul mitchell the school the memphis - Memphis, TN Present
Some college in Cosmetology
Tennessee College of Applied Technology-Memphis - Memphis, TN December 2019 to July 2020
Skills
• Shift Management
• Serving Experience
• Food Service
• Retail Sales
• Microsoft Word
• Commercial Cleaning
• Residential Cleaning
• Cleaning Experience
• Host/Hostess
• Cash Handling
• Hospital Experience
• Mentoring
• Cashiering
• Bartending
• Merchandising
• Time Management
• Hair Styling
• POS
Awards
Editor choice award
March 2007
1. Poem received editors choice award for a poem.
2. Wrote a book and given an offer for publication Certifications and Licenses
ServSafe
Food Handler Certification
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