Customer Service Client Care

Kiara Arbizu

***** **-*** *******, **

281-***-**** *************@*****.***

SUMMARY

Meticulous and motivated customer service professional with 5 years’ of customer service/client care experience and academic credentials in the form of a bachelor’s degree and a Paralegal Certificate. Seeking to contribute my training and previous work experience in clerical support to a position in Customer Service. Computer proficient. Professional experience assisting customers in solving complex issues, courteous, and able to assist any office environment with the use of organizational skills and positive hospitality. Eager to start my career and will take initiative to contribute to the success of your company.

TECHNOLOGY SKILLS

Outlook

Word

Google Calendar

PowerPoint

MyCase

Excel

Keynote

Pages

Customer Service

Point of Sale Operating Systems

EDUCATION

Center for Advanced Studies Paralegal Certificate May 2021 – February 2022 Sam Houston State University Bachelor of Science in Criminal Justice August 2016 – December 2020 GPA: 3.5/4.0

Dean’s List College of Criminal Jus>ce 2018-2020

Na>onal Society of Leaders and Success 2018-2020

EXPERIENCE

Butler Law Firm - Paralegal February 2022-Present

Paralegal Obligations: Organizing and managing documents such as contracts, applications, and motions. Assisting with trial and preparation. Acting as liaison among parties including court or other neutrals for scheduling and sharing information. Researching case related factual issues in house files or outside reference resources. Compiling information for Mitigation packets, composing essays and legal documents. Provided status updates to clients on their case via email or call. Maintained client relations with sensitivity and confidentiality.

Purgahn and Robinson Household – Caregiver May 2019 - December 2021 Caregiver Obligations: Assessed and implemented a safe environment for child safety, eliminated situations or objects that may pose a danger or threat and quickly responded in emergency situations. Monitored, transported, tended to basic needs, and established a daily routine that included socialization and recreation. Taught children how to read, write, speak, and established daily routines and politeness. Recreational Sports Center SHSU – Lead and Informal Staff September 2017 –November 2019 Lead Staff Obligations: Supervised full->me staff with responsibili>es, communica>on skills, aPending to customers, knowledge of money management skills. Prepared and submiPed injury inves>ga>on findings, administra>ve du>es, and documented inventory. Provided a safe environment for pedestrians and staff members.

Informal Staff Obligations: Resolved arising conflicts, logged lost and found items, enforced policy, accomplished assigned opening/mid-day/closing tasks and assisted other posi>ons in any given situa>on. Mul>-tasked by comple>ng sales/rentals inventory managed money and handled all calls as well as directed reserva>ons to keep facili>es running effec>vely. Susie’s Hair Studio – Personal Assistant May 2016 – November 2016 Stylist Assistant Obligations. Collaborated with stylists to assist with high-volume business hours for effective customer satisfaction. Multitasked by coordinating appointments, communicated with, and attended to clients, and completed other tasks. Planned social events, created advertisements, and maintained social media.

OTHER ACTIVITIES

SHSU National Society of Leadership and Success Spring 2020 – Fall 2020 SHSU Campus Outreach Spring 2018 – Fall 2020

KATS for CASA, Children’s Advocate Volunteer Spring 2017 – Spring 2018

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