Customer Service Experience

MOHAMMED TALHA

347-***-**** *****************@*****.***

EDUCATION

Touro University New York, NY

Accounting (BS) Graduated Jan 2024

Overall GPA: 3.6 – Made Dean’s List for 3 semesters Brooklyn International High School Brooklyn, NY

Graduated Jun 2013

EXPERIENCE

Uber & Lyft Technologies Inc. New York, NY

Uber Driver Nov 2017 - Current

• Communicating with passengers and transporting them to and from their desired destinations, ensuring excellent customer experience

• Maintain vehicles clean and in excellent condition, provide exceptional customer service on time, and resolve any customer problematic issues

• Interact with clients to promote a friendly and positive atmosphere

• Ensure Client safety and success in Services

• Achieved and maintained a perfect 5-star Uber & Lyft riding rating Deck LLC (Dunkin Donuts) Brooklyn, NY

Manager May 2016 – Oct 2017

• Oversaw daily store operations, ensuring high-quality service and smooth workflow

• Managed staff by hiring, training, scheduling, and providing ongoing coaching to ensure excellent customer service and efficient store performance

• Monitored inventory levels, ordered supplies, and maintained stock to ensure product availability and freshness

• Enforced company policies and procedures to maintain a safe, clean, and welcoming environment for both employees and customers

• Tracked and analyzed store performance, including sales, expenses, and customer satisfaction, and took corrective actions when needed

• Handled customer complaints and resolved issues promptly to ensure positive customer experiences Maazi Learning INC Brooklyn, NY

Assistant Teacher (Intern) Apr 2011 – Jun 2011

• Assisted with educational programs and facilitated student learning in various subjects

• Developed and implemented teaching materials to engage students and reinforce learning concepts

• Helped create lesson plans and instructional materials to support the curriculum

• Supported students in small group activities to reinforce key concepts and improve comprehension

• Monitored student progress, provided constructive feedback, and communicated with lead teachers to track individual development

• Fostered a supportive and inclusive student environment, encouraging active participation and fostering learning motivation

SKILLS, LANGUAGES, & INTERESTS

• Skills: Microsoft PowerPoint, Excel, Word, Outlook, & Canva

• Language: Conversational in English, Urdu, Punjabi, & Hindi

Contact this candidate