Customer Service Delivery Driver
Resume:
Jonathan Scott
North Lauderdale, FL *****
*********.********@*****.***
Results-driven and dedicated professional with over 12 years of experience in customer service and sales, known for exceptional reliability, route planning, and excellent customer interactions. Proven track record of enhancing customer satisfaction through prompt, friendly, and professional service. Adept at handling end-to-end tasks efficiently while maintaining a clean and organized workspace. Enthusiastic, service-oriented, and skilled in multitasking and communication, committed to delivering the highest quality of service.
Work Experience
Delivery Driver
Amazon DSP/Flex-Fort Lauderdale, FL
January 2022 to Present
• Successfully delivered over 3,000 packages on time, maintaining a 98% on-time delivery rate.
• Consistently supported scheduling and work coverage through punctual and reliable attendance.
• Enhanced route efficiency and delivery speed, leading to a 20% increase in daily deliveries.
• Maintained vehicle cleanliness and safety, contributing to a 15% improvement in customer satisfaction scores.
• Reduced delivery errors by 25% through meticulous order verification and handling. No Work Period
None-Fort Lauderdale, FL
January 2020 to January 2022
From 2020 to 2022, was non productive due to the COVID-19 pandemic. The health crisis severely impacted my family and required me to prioritize our well-being. Concerns about contracting the virus and the need to care for vulnerable family members meant that maintaining a steady income became secondary to ensuring our basic survival. This period was marked by significant uncertainty and necessitated focusing on health and safety over professional commitments. Technician/Installer
New York Minute Trucking Inc.-Boca Raton, FL
January 2016 to December 2019
• Loading and unloading truck with equipment with upwards of 700 lb with hand dolly.
• Efficiently installed and maintained heavy appliances, achieving a 99% customer satisfaction rate.
• Streamlined truck organization and equipment maintenance, increasing operational efficiency by 30%.
• Improved team coordination and on-site safety, leading to a 50% reduction in workplace incidents. Sales Agent/Customer Service Representative
Key Staff Inc-Fort Lauderdale, FL
January 2013 to December 2016
• Boosted customer retention rates by 20% through effective telemarketing and personalized customer service.
• Managed and updated customer databases with 100% accuracy, enhancing client communication.
• Scheduled and coordinated over 500 medical appointments, significantly improving patient care outcomes.
Lead Project Coordinator
FedEx Office-West Palm Beach, FL
January 2007 to December 2013
• Supervised and improved employee productivity, resulting in a 25% increase in project completion rates.
• Implemented efficient workflow and time management practices, reducing project turnaround times by 30%.
• Ensured high-quality control standards, achieving a 95% customer satisfaction rate for completed projects.
• Increased sales by 15% through consultative selling and effective client relationship management. Sales Associate
Macy’s City Place-West Palm Beach, FL
January 2001 to December 2006
• Consistently achieved top sales performance, contributing to a 10% increase in store revenue.
• Fostered strong customer relationships, leading to a 30% rise in repeat business.
• Streamlined order entry and data processing, enhancing operational efficiency by 20%. Education
Associate's degree in Graphic Design
The Art Institute of Fort Lauderdale - Fort Lauderdale, FL August 2002 to September 2006
Skills
• Delivery driver experience
• Graphic Design
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Stocking (5 years)
• Project management (5 years)
• Supervising experience (5 years)
• Packing & Shipping (5 years)
• POS (5 years)
• Cash register (5 years)
• Order Entry
• Sales (5 years)
• Problem solving (10+ years)
• Project coordination
• Clean Driving record (10+ years)
• Load & unload
• Telemarketing
• Quality control (5 years)
• Adobe Illustrator
• Adobe InDesign
• Adobe Acrobat
• Adobe Photoshop
• Excellent Communication Skills (10+ years)
• Driving
• Cash handling
• Leadership
• Communication skills
• Landscaping
• Restaurant experience
• Computer skills
• Time management
• Office experience
• Negotiation
• Typography
• Layout Design
• Web Design
• Branding
Certifications and Licenses
Driver's License
Non-CDL Class C
CPR / AED / First-Aid
July 2024 to July 2026
(Adult / Child / Infant / Choking)
AED / Injury & Universal Precautions
• ID#:81ACD4F8
NSC Defensive Driving Course, 10X Edition
July 2024 to July 2026
Program Name: NSC Defensive Driving Course, 10X Edition Certificate #: 1BB16-F5C8ED14
Provider: National Safety Council(1-800-***-****)
CTAA
July 2024 to July 2026
Community Transportation Association of America.
• Passenger Assistance Safety and Sensitivity (PASS) 7.0
• Certificate #332************
Assessments
Delivery driver — Proficient
October 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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