Business Analyst Senior
Resume:
Ganesh Babu Chukkapalli
Senior Business Analyst
**************@*****.***
Professional Summary
16+ years of experience in IT (Including 7 years at onshore-USA) as a Senior Business Analyst/Product Owner working on Industry leading applications in P&C Insurance domain.
Extensive experience in Duck Creek Policy Admin System (PAS) implementation, Guidewire Policy Center, Duck Creek Claims system and Exceed Billing system
Expertise in the management and development of Salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies.
Experience in working for leading organizations like State Farm Insurance, Travelers Insurance, Geico, Utica National Insurance Group and others.
Work exposure to diverse projects such as Implementation, Maintenance, Data Warehousing, Data Migration, Production Support embracing agile and waterfall methodologies of Policy Admin systems and Claims Management systems
Played a key role in designing Request for Proposal (RFP) document through drafting business expectations of a project, including specifications and requirements highlighting Accelerators and Unique Selling Proposition (USP), as well as specific dates by which proposals must be submitted.
Proficient in Agile software development that includes documenting Epics, Features, User Stories, backlog prioritization, feature sequencing, sprint planning/grooming, construct workflow diagrams and user acceptance testing using tools such as Jira and Rally.
Hands-on experience on RPA development (Automation Anywhere), basic UX designs, SQL queries, process mapping diagrams, Entity Relationship diagram (ERD), As-Is; To-Be process and mapping technical components to process flows using Lucidchart and MS Visio.
Professional Experience
Gen Re Senior Business Analyst 01/2024 - Till Date
Skills: Business Requirements, Planning & Analysis
Application Decommission / Data Migration Project for Claims Processing (Re-insurance and Workers compensation).
Roles and Responsibilities:
Collaborate and engage all the stakeholders to identity solution that addresses standard run-off, priority, claims management, regulatory and compliance reports. Production support for defined solution
Identify necessary data for report generation, including TPA data, reference data, and derived/business logic in Legacy system that needs to be created in the new solution.
Collaborate with Database Architect team in designing data table and integrated reporting solution; with all associated business requirements documented
Create future state design ensuring all filings, calls, reports persist to generate and for the business users to engage with the data without loss of major functionality due to transition off Legacy system
Validate parallel processing of reports in the new solution, sign-off, and assume responsibility for the production and filing of all regulatory and compliance reports during transition to new solution
Define the future state workflow for Third Party Administrators and Vendor teams
Validate current report inventory and hand-offs processes that occur between TPAs and Vendor teams for accuracy
Ensure all data files associated with client data from Legacy system to client network, this includes, all regulatory and run-off claims reporting as identified by Finance, Accounting and Operations, Claims Management and Actuarial business units.
Develop workflow to create and file monthly, quarterly, and annual reports
Exavalu Solutions India Pvt. Ltd Senior Business Analyst 09/2020 – 01/2024
Skills: Business Requirements, Planning & Analysis
Worked on customizing and configuring Salesforce/Vlocity cloud-based products to develop a solution for Commercial Auto Insurance and Non-Profits.
Roles and Responsibilities:
Design business specifications in submitting request for proposal (RFP)
Developed functional decks and to-be process flows to support the design and development of Salesforce/Vlocity solutions for our Auto and Property Insurance clients
Work collaboratively with team members to design a solution that will meet a clients business requirement and fulfill user stories
Complete the configuration for user stories within Salesforce platform
Expertise in Administrative tasks like maintaining User roles and security, Page Layouts, Workflows, Reports, Dashboards, Tasks and Events
Experience working across various SFDC implementations covering sales cloud, service cloud, marketing cloud, SF Analytics, and app-exchange applications
Collaborated with Vlocity’s product and design teams to design the interactions – creating simple and elegant flows that deliver the functionality required.
Used Vlocity’s suite of Digital process tools, including Vlocity OmniScript, to rapidly construct dynamic, omni-channel interactions.
NIIT Technologies Senior Business Analyst 05/2018 - 06/2019
Skills: Skills: Business Requirements, Planning & Analysis
Worked in the Duck Creek Policy Admin System (PAS) implementation for Homeowners, Personal Auto and Umbrella products. Design functional specifications and involve in production support post implementation including quality check, defect analysis and determine approach for resolving the issue.
Roles and Responsibilities:
Policy Administration System Development – Worked on multiple LOB’s including Homeowners Redesign, launching new Personal Umbrella Product and personal Auto Millennium Products.
Application Development for quote, code & policy writing portions of the policy life cycle
Exposure to Policy Rating, Underwriting & Operations including Policy
Worked on Requirement Elicitation, Planning, documentation & communication and signoff
Requirement prioritization & estimation exposure.
Defining and creating Test Plans & Test Scenarios as part of UAT support.
Accenture Inc. Product Owner 02/2016 - 05/2018
Skills: Business Requirements, Planning & Analysis
Worked on Digital Policy Application Development for personal and business insurance customers. Expertise in Requirements Analysis and user story documentation, GAP analysis, UX designs discussions and User Acceptance testing.
Roles and Responsibilities:
Have been working on Personal Insurance digital capabilities, Auto self service capabilities and other major projects within the P&C eBusiness division of client.
Gathering and documenting business rules and business requirements by collaborating with business partners, development, QA teams and other key project stakeholders.
Artifacts: Features, User stories, Use cases, flow diagrams, flow presentations for business demonstrations.
Closely worked with Unified Experience (UX) leads on UX Designs for wireframes and Prototypes.
Has led the requirements gathering sessions and worked closely with technical architects in solution designing, being the POC for client at all stages of the SDLC.
Assisted Dev/QA teams by giving them Functional Walkthrough, reviewing Test Cases and analyzing /prioritizing the defects.
Created Legal decks for business approvals illustrating the capabilities built for each release.
Defined the process modelling including ‘As-Is’ ‘To-Be’ process for business sign off.
Performed GAP Analysis and Impact Analysis at the time of developing the features.
Developed coremetrics requirements for business reporting to measure the success of a project.
Performed Acceptance testing to ensure the quality of the product.
Accenture Business / Data Analyst 02/2015 - 01/2016
Responsibilities:
Claims Mainframe Application / Guidewire Claims:
Extend support in Data mapping for Guidewire Claim Center Archival system
Handle change requests for enhancements to the existing claims product and Mainframe application and manage them throughout the SDLC process aligning to Release Management board process.
Gather requirements, perform impact analysis, and elicit requirements in Usecases.
Conduct impact analysis to Claims systems when changes happen to upstream applications such as Products, Policy system, Billing.
Work on requirements from Commercial Lines, Actuaries, Recoveries, and downstream systems such as 'Enterprise Database BI'
Informatica Lifecycle Management
Manage business rules against a Data management system (Informatica Lifecycle Management -ILM) which can accommodate large volumes of legacy data and support in retiring legacy systems.
Gather and manage requirements related to data management, reports generation, data retention, data purging (destroying) which aid in electronic claims disposal system.
Handle requirements of archival and purge processes of Property & Casualty insurance polciy data moved to ILM from various legacy claims management systems.
Co-ordinate with ‘Regulatory & Compliance’ team to gather regulatory and legal requirements towards retention and litigation hold rules to define requirements of identifying purge eligible claims.
Customize the archival claim reports to suit the business needs of various stakeholder/consumers.
Commercial Business Intelligence:
Work on building Data Repository for Premium, Claims and Billing data of Commercial lines of business.
Perform Gap-Analysis between source and target systems.
Document and maintain Requirement Traceability matrix and Data Dictionary.
Review Source to Target Mapping documents (STTM) aligning to business rules, Staging table validation and Audit Balance Control (ABC) validation
Perform UAT mock validation in Pre-prod and prepare UAT Exhibits.
Rate Validation (Personal Lines)
Validating Rate packets to identify the impact on premium on daily report of policies.
Analyze gaps in the premium changes with respect to coverage, discounts, or other rate factors.
Performing manual rating of policies through Rating Engines for verification of premiums
Accenture Inc. Process Analyst 05/2014 - 01/2015
Skills: Process Analysis and Automation
As a RPA (Robotic Process Automation) Business Analyst, expertise in assessing the system to automate, defining the As-Is process and To-Be process for automation, conducting brainstorming sessions with developers in defining the solution design.
Roles and Responsibilities:
Participate in assessing the candidate/system selected for Automation during Ideation and Assessment phases.
Conducting process demo sessions with Business Operations team and development team.
Defining the As-Is and To-be process in a process definition document.
Defining exceptional handling, Service Level agreements (SLA’s) and reporting requirements.
Work closely with the development team in defining the solution design document.
Providing high level test scenarios to the QA Team.
Participate in UAT along with the QA Team.
Accenture Inc. Business Test Analyst 10/2011 - 05/2018
Skills: Business Analysis & Quality Assurance
Worked on Duck Creek claims application development. Created BRD (Business Requirement document), Testing deliverables and involved in all phases of software testing cycle with expertise in different types of testing integration, System End to End, mainframe, Backend SQL testing.
Roles and Responsibilities:
Developed Business Functional and Non-Functional requirements. Use Cases and Use Case diagrams during Business Case Development (BCD).
Conducting walkthroughs with clients and development teams to elucidate the new requirements.
Prioritizing requirements, understanding outstanding defects and system problems, ensuring accuracy, and that the deadlines are met.
Providing end user support on production related issues, problem/defect analysis and user training to the client.
Create Test Strategies, Test plans, test scenarios and test scripts based on the use cases.
Coordinate with End users at UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
Work on Incident Management process to document the defects and their solutions.
CGI India Pvt. Ltd Business Analyst 12/2010 - 10/2011
Skills: Business Analysis & Quality Assurance
Worked on Commercial Auto application development. Involved in designing BRD (Business Requirement document) and Testing deliverables. Involved in in all phases of software testing cycle with expertise in different types of testing integration, System End to End, mainframe, Backend SQL testing.
Roles and Responsibilities:
Developed Business Functional and Non-Functional requirements. Use Cases and Use Case diagrams during Business Case Development (BCD).
Conducting walkthroughs with clients and development teams to elucidate the new requirements.
Prioritizing requirements, understanding outstanding defects and system problems, ensuring accuracy, and that the deadlines are met.
Providing end user support on production related issues, problem/defect analysis and user training to the client.
Create Test Strategies, Test plans, test scenarios and test scripts based on the use cases.
Coordinate with End users at UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
Work on Incident Management process to document the defects and their solutions.
Computer Sciences Corporation Pvt. Ltd Business Analyst 07/2008 - 11/2010
Skills: Business Analysis & Quality Assurance
Worked on Exceed Policy and Billing application development for personal lines of insurance. Involved in designing BRD (Business Requirement document), Testing deliverables and involved in in all phases of software testing cycle with expertise in different types of testing integration, System End to End, mainframe, Backend SQL testing.
Roles and Responsibilities:
Developed Business Functional and Non-Functional requirements. Use Cases and Use Case diagrams.
Prioritizing requirements, understanding outstanding defects and system problems, ensuring accuracy, and that the deadlines are met.
Providing end user support on production related issues, problem/defect analysis and user training to the client.
Create Test Strategies, Test plans, test scenarios and test scripts based on the use cases.
Coordinate with End users at UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
Work on Incident Management process to document the defects and their solutions.
Education
POST GRADUATE DIPLOMA IN INSURANCE AND RISK MANAGEMENT, HYDERABAD 2007-2008
BACHELOR OF COMMERCE (B. Com), GUNTUR 2003-2006
Certifications
Certified Salesforce Administrator
INS 21,22 and 23 from AICPCU (American Institute for Chartered Property and Casualty Underwriters).
Licentiate from insurance institute of India.
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