Support Specialist Asset Management

Torrey Jackson

**** ****** **., ******, ** ***** * 678-***-**** * *********@*****.***

CAREER OBJECTIVE

Focused professional with over 20 years of experience and a proven knowledge of advanced technology and capacity planning. Aiming to leverage my skills to successfully fill the Student Device Support Specialist role at your company.

EXPERIENCE

ATLANTA PUBLIC SCHOOLS, Atlanta, GA

Student Device Support Specialist

•Install OS updates and patches on Chrome, Apple and Windows based PC devices.

•Maintain asset assignments in Asset Management System

•Assist with planning, coordinating, deployment & collection of student equipment.

•Documenting all work performed and steps to resolve issues within ticketing system, Incident IQ.

•Serve as lead asset management specialist for schools.

•Train Digital Bridge Team members on Incident IQ asset management & ticketing.

•Work with school Field Technicians on device flow outside the 40000 new devices.

Work directly with break-fix vendor.

MARRIOTT INTERNATIONAL, Atlanta, GA

System Administrator (contract), Oct 2018 - Mar 2020

•Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

•Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

•Plan, coordinate, and implement network security measures to protect data, software, and hardware.

•Configure, monitor, and maintain email applications or virus protection software.

•Design, configure, and test computer hardware, networking software and operating system software.

•Confer with network users about how to solve existing system problems.

•Analyze equipment performance records to determine the need for repair or replacement.

•Perform routine network startup and shutdown procedures and maintain control records.

•Maintain logs related to network functions, as well as maintenance and repair records.

SOUTHWEST AIRLINES (CONTRACT), Atlanta, GA

Network/System Administrator, Jun 2013 - Sep 2018

•Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

•Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

•Identify the causes of networking problems, using diagnostic testing software and equipment.

•Install new hardware or software systems or components, ensuring integration with existing network systems.

•Install or repair network cables, including fiber optic cables.

•Perform routine maintenance or standard repairs to networking components or equipment.

•Test computer software or hardware, using standard diagnostic testing equipment and procedures.

•Troubleshoot network or connectivity problems for users or user groups.

•Document help desk requests and resolutions.

•Maintain logs of network activity.

•Test repaired items to ensure proper operation.

•Train users in procedures related to network applications software or related systems.

CITY OF ATLANTA/ATLANTA POLICE DEPARTMENT/ATLANTA POLICE ATHLETIC LEAGUE, Atlanta, GA

Cyber Center Coordinator, May 2002 - Apr 2010

•Review project plans to plan and coordinate project activity.

•Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

•Stay abreast of advances in technology.

•Provide users with technical support for computer problems.

•Control operational budget and expenditures.

•Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

•Purchase necessary equipment.

FIRST AFRICAN METHODIST CHURCH, ATLANTA, Atlanta, GA

Web Master/System Administrator, Sep 1998 - Apr 2002

•Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

•Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

•Plan, coordinate, and implement network security measures to protect data, software, and hardware.

•Configure, monitor, and maintain email applications or virus protection software.

•Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

•Maintain an inventory of parts for emergency repairs.

•Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.

•Train people in computer system use.

•Perform routine network startup and shutdown procedures and maintain control records.

EDUCATION

ATLANTA TECHNICAL COLLEGE

Atlanta, GA

IT Cisco Certified Network Administration (Mar 2011)

•GPA: 3.5

MOREHOUSE COLLEGE

Atlanta, GA

Completed coursework towards Biology Pre-Med (Dec 1999)

REFERENCES

Roy Wiggs, Procurement Manager, Marriott International

404-***-**** - ***.*****@*****.*** - Former Manager And Point Person

Kenneth Lomax, Manager, Southwest Airlines

404-***-**** - *******.*****@*****.*** - Former Manager

Michael Vail, Program Coordinator/APD Officer, Atlanta Police Department/PAL

678-***-**** - *.****@*******.**.*** - Former Coworker

Errenous McCloud, A.M.E. Church Bishop, African Methodist Episcopal Church

404-***-**** - **********@***.*** - Former Manager

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