Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Current
EDUCATiON
ARMANDO ORTEGON
956-***-**** -******************@*****.***
Hidalgo, TX 78557
Proven Customer Service Representative with a track record of enhancing customer satisfaction and streamlining processes at Humana Military Tricare. Excelled in problem-solving and critical thinking, adept at conflict resolution and customer education. Significantly improved client relations and efficiency. leveraging skills in Microsoft Excel and active listening to exceed employer expectations.
. Customer Service
Problem-solving abilities
. Active Listening
" Critical Thinking
" Customer Relations
Problem Resolution
. Call center experience
Computer Proficiency
" Conflict Resolution
. Complaint Handling
" Microsoft Excel
" Complaint resolution
" Payment Processing
Client Relations
Customer satisfaction
measurement
Penncro and associates
Ged
Professional telephone
demeanor
. Scheduling
" Paperwork Processing
" Documentation
Customer Service Representative
Humana Military Tricare - McAllen, TX
. De-Escalation Techniques
" Customer Education
Assisted customer with insurance questions assisted with referrals building and changing existing referrals, set up appointment with primary care manager and provider assisted with info on copay. deductible,cost share assisted on payments, explained to them in detail about what there insurance is covered and what they gualify for., made changes on the coverage and assist them In changing plans if requested. Contact debtors by phone to negotiate debt recovery. develop debt collection plans for individual clients,keep records of all communication of payment plans and amounts paid. I. monitor., and report on all accounts and collections activities,ensure compliance with all relevant consumer protection laws and regulations, resolved customer complaints, cord.
Renville County West Senior High School - Renville, MN work with companies Ford.Sprint,Visa and mortgage company
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