It Support Customer Service

Aaron Joseph

Atlanta, GA 678-***-**** ***********@*****.*** https://www.linkedin.com/in/aaron-joseph-IT Recent graduate of an intensive IT program focused on developing skills in technical support resulting in obtaining the Google IT Support Professional certificate. 10+ years of experience in customer-facing roles have led to developed skills in communication and customer service

RELEVANT SKILLS

Microsoft Office 365 • Technical Support & Troubleshooting • Ticketing Systems User Training & Support • Operating Systems Installation • Software Installation & Configuration Customer Service • Team Management • Windows As a Service • Worksheet Navigation JavaScript Algorithms and Data Structures

EDUCATION

Merit America Google IT Support Professional Certificate (9/2021)

● Skill development includes troubleshooting, customer service, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace. Windows 10, SpiceWorks and Service Now ticketing systems. Free Code Camp JavaScript Algorithms and Data Structures

● Fundamentals of JavaScript including variables, arrays, objects, loops, and functions,Object Oriented Programming (OOP) and Functional Programming (FP). PROFESSIONAL EXPERIENCE

IT Support Specialist (10/2023) - (4/2024)

Apex Systems, Atlanta GA

● Used excellent customer service skills to assist 40 - 50 employees a day in an efficient and friendly way..

● Ticketed services provided using Service Now and Provided assistance via Bomgar to 40 - 50 troubleshoot errors a day

● Provided assistance with Microsoft 365 tools and the Active Directory and PC Onboarding

● Demonstrated a compulsory of computing and software to troubleshoot errors of the employees of Kaiser Permanente

IT Support Specialist (01/2022) - (10/2023)

Insight Global, Atlanta GA

● Demonstrated a compulsory of computing and software to troubleshoot errors of the employees of Cricket Wireless

● Used excellent customer service skills to assist 10 - 20 employees a day in an efficient and friendly way..

● Ticketed services provided using Cherwell and Provided assistance via Teamviewer to 10 - 15 troubleshoot errors a day

Front Desk Receptionist • (01/ 2018) - (11/2021)

Quality Transportation, Los Angeles CA

● Utilized working knowledge of Microsoft Office (Word, Excel and Outlook) providing weekly spreadsheets in order to maintain effective bookkeeping managing over 100 accounts delivering accurate reports.

● Provided professional and personalized interaction with guests throughout the check-in/check-out process, taking 30-50 daily calls and providing booking information to over 100 clients satisfying the needs of customers.

● Managed multiple tasks and met time-sensitive deadlines.by scheduling using google calendar and completing 20-30 daily tasks

Assoc Kitchen Manager •

Vickery’s Grill, Atlanta, GA (05/2016)- (01/2018)

Grant Central East, Atlanta, GA (03/2013) - (03/2016)

● Demonstrated exceptional communication with 20+ employees in a high pace environment, delegating tasks and provided 70+ nightly guests with a memorable dining experience receiving best pizza in east Atlanta award (2014).

● Led team in Bi Monthly Time Management and Organization Meetings in which we discussed how to best delegate our time and resources effectively leading team meetings, discussing time management and accurate inventory.

● Helped with trouble shooting in daily operations by conducting inventory checks 1-2 times weekly ensuring the inventory was in stock to suit our needs

● Built loyal clientele through friendly interactions and consistent appreciations by assisting 75 nightly customers and providing them with excellent service.

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