Customer Service Entry Level
Resume:
Kacie Coleman
Kissimmee, FL ***** • 407-***-**** • **************@*****.*** • WWW: Bold Profile
Professional Summary
Obtaining full time employment is my objective using the skills I have obtained thus far. I am also willing to learn new skills and techniques as technology changes. I am willing to accept an entry level position. I would appreciate the opportunity to prove myself as a valued employee and team player. I have a strong work ethic. I am dependable, loyal and responsible with valuable experience and knowledge that would be a definite asset to any company and it's future success. Skills
• MS Word
• MS Excel
• Customer service
• Cleaning and sanitation
• Attention to detail
• Computer skills
• Courteous and professional
• MS office
• Multitasking and organization
• Verbal and written communication
• Inventory and stocking
• Point of sale operation
• Shipment processing
• Problem-solving abilities
Work History
Cleaner Supervisor, 05/2018 to Current
Krystal Clean Windows and More – Dundee, FL
Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
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Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
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• Used time management and efficient cleaning methods to meet deadlines. Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
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• Cleaned and maintained lobbies, offices and other common areas in commercial buildings. Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
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Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
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Server, 05/2021 to 10/2024
Longhorns Steakhouse – Kissimmee, FL
• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean. Utilities Cleaner, 05/2021 to 10/2024
Longhorn Steakhouse – Kissimmee, FL
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Used power scrubbing and waxing machines to scrub and polish floors. Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
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Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
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• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance. Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
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• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Assisted in inspections and audits, ensuring compliance with industry regulations and standards. Exhibited strong problem-solving abilities when faced with unexpected challenges during routine cleaning tasks.
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• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment. Tile Setter, 06/2015 to 05/2018
Two Chics and a Toolbox – Tampa, FL
Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
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• Leveled surfaces using plywood and mortar prior to laying marble and tile. Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
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Performed regular maintenance on tools and equipment to ensure optimal functionality during each project.
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Laborer, 12/2011 to 03/2013
A1 Action Underground Utilities – Lakeland, FL
• Facilitated timely project completions by consistently meeting deadlines for assigned tasks. Improved safety measures for excavation projects by consistently marking and mapping the locations of underground utilities.
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Assisted in the installation of underground utilities, contributing to the overall success of each project.
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Assisted in the installation of underground utilities by following precise measurements and guidelines provided by supervisors.
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Assisted in the installation of underground utilities, ensuring proper alignment and secure connections for optimal functionality.
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Office Manager, 09/2010 to 09/2012
Fremont Inn – Seattle, WA
• Bookkeeping
• Cash handling
• Supervised housekeeping
• Excel
• Data entry
Crew, 12/2009 to 08/2010
Hardees Restaurant
• Customer service
• Cash handling
• Food prep and cook
Night Shift Manager, 11/2007 to 12/2009
Checkers Restaurant – Haines City, FL
• Customer service
• Supervise and train employees
• Cash handling
Deserts and Salads/Server, 11/2006 to 09/2009
The Gift Mill Restaurant & Gift Shoppe
• Prep daily menu items
• Greet and serve customers
• Closed facility nightly
Education
High School Diploma: GED, 06/1993
Lake Gibson Sr. High - Lakeland, Florida
Certifications
Certified Food Safety Manager, 11/12/09
References
• Robert Watson-
• Eric Gullo-
• Kimberly Williamson-
• Justin Gibbs-
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