Administrative Assistant Training Coordinator
Resume:
HAZEL CAVALES
************@*****.***
**** ***** **., *******, ** V5C 2Y2
SUMMARY OF QUALIFICATIONS
Responsible and highly organized professional with 13 years’ experience in the administrative industry, carrying out various roles as administrative assistant, resource management coordinator, and training coordinator, and looking for career growth and opportunity in a dynamic government organization in order to contribute to the continued success of Canada’s administrative sector WORK EXPERIENCES
Program Assistant
Ministry of Environment and Land Remediation
Surrey, BC, Canada February 27, 2024 - Present
• Encodes data in Site Registry and creating an average of 20 site IDs per day.
• Monitors confidential documents for digitization project and processes an average of 10 boxes per day with approximately 5 types and categories of documents each box.
• Coordinates logistical concerns for executives or other team members, and performing other clerical tasks as needed.
Administrative Assistant
Ministry of Citizen’s Services – BC Registries
Victoria, BC, Canada August 29, 2022 – February 21, 2024
• Types with precision all letters, reports, and business documents, processing an average of 150 certificates per day.
• Efficiently responds to clients’ general inquiries, boosting citizens’ intended purchase of documents by 45% against goal
• Adheres to a needs-based, client-centric approach in carrying out administrative functions Customer Service Representative
Lowe’s Home Improvement & Hardware Store
Victoria, BC, Canada September 2021 – June 17, 2022
• Provided positive customer experience with fair, friendly, and courteous service, thereby increasing consistently customer satisfaction survey
• Patiently assisted clients with complaints and inquiries, whether in person or over the phone, registering an impressive rate of zero backlogs on customer complaints
• Handled customers’ returns effectively, reducing returned purchase by 15% Learning Resources Management and Development System Coordinator Pit-os National High School
Cebu City, Philippines July 2018 – March 2021
• Prepared accurate and updated LRMDS reports and administered inventories of text- based and non-text-based learning resources in all grade levels and subject areas within the school and/or district levels
• Spearheaded the proper utilization and maintenance of school libraries and learning resource centers, accomplishing a zero rate of reported incorrect usage
• Provided technical assistance to teachers in the development, production, and storage of learning resources, thereby reducing assistance request tickets by 40% Staff Training and Language Training Coordinator
Click 1n1 Study Corporation
Cebu City, Philippines February 2009 – June 01, 2018
• Identified and assessed training needs of the company by developing, organizing, conducting, and evaluating training programs, thereby maintaining the effectivity rate of language teachers through a steady increase of students enrolled year in year out
• Spearheaded calibrations of staff and trained newly hired employees ready for deployment while increasing the number of language teachers who transitioned from probationary status to regular employees by 25%
• Functioned as the de facto Administrative Assistant to the CEO and officer-in-charge in the absence of the CEO
EDUCATIONAL BACKGROUND
Master of Arts in Intercultural and International Communication Royal Roads University
Victoria, British Columbia, Canada
September 2020 – March 2022
Bachelor of Arts in Psychology
University of the Visayas
Cebu City, Philippines
June 2009 – March 2013
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