Customer Service Administrative Assistant
Resume:
********.******@*****.***
Richmond, VA 23225
Skills
Discipline
Emotional development
Adaptability
Schedules and routines
Behavior management techniques
Multitasking
Effective Learning Communication
Time management abilities
CPR Certified
Effective Stress Management
Professionalism
Problem-solving abilities
Reliability
Case Management
Education And Training
01/2022
Certified LIFE Coach
IAP College
Online
01/2009
Business Administration / American Management Association Certification) Administration Health Insurance Billing Clerk:
Guilford Technical Community College
High Point, NC
01/1997
Office Technology, Business
Virginia Western Community College
Roanoke Virginia
Gertlene Barbee
Summary
JOB OBJECTIVE: Administrative Assistant, Program Eligibility Specialist/Customer Service, Office Manager, Benefits Supervisor
Professional Summary: I am a Consistent, hardworking, highly motivated person; with over 30 years' experience in administrative position/Customer service. I enjoy working with the public. I feel that I am a friendly, outgoing, and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long-term employment in a friendly environment.
Experience
Richmond Department of Social Services - Intake Human Services Technician/Part-time
Richmond, Virginia
11/2022 - Current
Interview clients and process applications, connecting them to vital services within the community.
Assist clients with sorting through the application process required to obtain services and explain eligibility requirements for federal programs like SNAP, TANF, and FC, ABD & GR Medicaid.
Utilizes multiple automated systems while simultaneously managing a high volume of telephone calls, as well as utilizing extraordinary problem-solving skills, to assist clients with complex issues and complaints.
Determine eligibility by verifying and evaluating various components involved in the application processes.
Process Family and Children, Aged, Blind, disabled (ABD) applications and address the complex questions clients have.
Maintain a full caseload that contains a diverse population enrolled in multiple programs.
DMAS - Contract Monitor
Richmond, VA
04/2023 - 01/2024
Managed DMAS and Cover Virginia CPU's contract, overseeing the timely processing of Medicaid applications.
Overseen daily contractor performance and deliverables compliance.
Ensured accurate reports aligned with contractual deliverables.
Ensured accuracy in evaluations with Medicaid/FAMIS knowledge.
DMAS - Contract Worker / Supervisor Remotely
12/2021 - 04/2022
Managed team of 12 remote employees.
Developed comprehensive training plans to support the American Rescue Plan Act implementation.
Conducted individual performance discussions regularly.
Reviewed 5 cases weekly per employee per project.
Participated in weekly meetings with Assistance Director and project manager to review progress.
LDSS Chesterfield Department of Social Service - Senior Benefit Program Specialist II / Mentorship Program Coordinator
06/2016 - 12/2021
Interviewed clients to assess needs and connect them to vital community services.
Clarified eligibility criteria for federal programs such as SNAP, TANF, Childcare and F&C ABD, GR Medicaid.
Utilizes multiple automated systems, while simultaneously managing a high volume of telephone calls, as well as utilizing extraordinary problem-solving skills to assist clients with complex issues and complaints.
Verified components to determine eligibility.
Process Aged, Blind, disabled (ABD) applications and address the complex questions.
Maintain a full caseload that contains a diverse population enrolled in multiple programs.
Mentor: Coordinating with a team of 16 permanent workers to ensure that the new hires are positioned in their new assignment with confidence.
Xerox Healthcare Solution - Eligibility Specialist / Cover
VA
10/2014 - 06/2016
Compiled information needed for government support requests.
Processed Medicaid applications ensuring recipients received appropriate coverage under State programs.
Analyzed and processed application information.
Review case information for disposition.
Responded to client questions in a call environment using advanced software.
VDSS Virginia Department of Social Service - Program Specialist / Part-time Nights
11/2015 - 03/2016
Processing Medicaid overdue renewals and applications for eligibility
Computes assistance plans, Determines the needed allowances for special circumstance items.
Selective Insurance - Account Manager
Richmond, VA
09/2013 - 06/2014
Processed payroll data for accurate Worker's Compensation premium calculation.
Facilitated premium audits by offering detailed account history.
Built and maintained strong relationships with Corporate and Regional management.
Processed and reviewed daily customer payroll data submitted via internal systems.
Identified and resolved discrepancies in records.
United Healthcare - Health Advisor
Greensboro, NC
01/2013 - 09/2013
Guided members in choosing optimal plans during enrollment.
Addressed member service inquiries regarding medical benefits and claims.
Enhanced utilization of health plan benefits.
Resolved member issues in real-time or with thorough follow-up.
UNC Hospital / UNC Healthcare System - Patient Financial Service Rep
Chapel Hill, NC
01/2012 - 01/2013
Admitted and Registered process updating of demographic, employment, and insurance information to assure proper billing of patient encounters.
Collected prior balances and/or pre-payments due at the time of service.
Scheduled patient appointments
Conducted bedside admitting, obtaining emergency contact information, signatures for consent for treatments, and appropriate billing documents.
Tyco Electronics - Material Analyst
Greensboro, NC
05/1991 - 03/2009
Managed production schedules and inventory planning across departments, plants, and suppliers.
Received orders from Customer Service, Business Office, and Log Tracking.
Monitored stock status and managed inventory needs using AMS reports.
Requisitioned parts, materials, and equipment from external vendors and internal facilities.
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