Customer Service Operations Assistant
Resume:
**/**** - **/**** ********** Assistant
JT Mckinney, Stockton, CA
I would assist with inventory, customer service, and inspecting trailers. I would report my findings and build work orders for the trailers to be worked on. I would answer phone calls, emails, and scan documents.I would close the office at the end of business day.
12/2022 - 04/2023 Dispatch Manager
Castle Tire, Stockton, CA
I was responsible for creating routes, relaying routes to drivers, drivers time cards, monitoring drivers, closing out drivers trips, pre-approving trips for billing, making adjustments for drivers when necessary, checking and closing if necessary customers orders on their website, emailing daily driver count to supervisor, ensuring drivers had operable tractors and trailers, communicate with different supervisors at different locations daily in regard to operations, ensure units where being turned in for service, communicate with team members and immediate supervisor, and join in on weekly zoom meetings in regard to operations.
06/2020 - 10/2022 Dispatcher
Ellco Transportation, Stockton, CA
I would communicate with customers via email and phone calls. Track drivers and enter data into the system. Place orders and close orders was also a daily task. Update the owner on all activity. Dispatch drivers for their shifts. I would also reroute drivers in mid shift if necessary.
09/2018 - 08/2019 Dispatcher Assistant
Fuel delivery Services / Appleone, Pleasanton, CA
I would help assist with responding to emails, answering the phones, assist drivers with pull points, reach out to customers for pull points, inform drivers of their routes and supply them with their paper work, make sure printers where full of paper, make coffee for the drivers, monitor the drivers, and keep the drivers movements updated in the system
05/2016 - 01/2018 Dispatcher / Supervisor
Thyssenkrupp, Livermore, CA
Job duties included enforcing company policies and procedures, making sure all tractors and trailers where operable, paperwork was filed daily, drivers where filling out their DVR as well as other paperwork that pertained to their loads, enforcing safety, leading safety meetings, authorizing PTO and making sure all shifts where properly staffed, making sure office supplies where available as well supplies for the tractors, communicating with vendors, communicating with customers, communicating with liaisons at the Tesla plant in Fremont, Ca.,at one point in time I HECTOR CADENA
2362 E 8TH ST, STOCKTON, CA 95206
Phone: 209-***-****
Alt Phone: 209-***-****
Email: *********@*****.***
Objective
My objective is to be part of a team that wants to be successful. I would like to be part of an organization who takes pride in the company and the company takes pride in their employees. Over all to work in a safe and happy environment while succeeding.
Employment History
was responsible for 83 employees.
08/2015 - 05/2016 Janitor
Fitness Evolution, Stockton, CA
Duties included mopping, sweeping, wiping down equipment, assisting team members, assisting gym members, throwing out trash, cleaning locker rooms, cleaning steam room, and cleaning sauna.
01/2003 - 05/2016 Team Leader
Broadbase Inc, West Sacramento, CA
Duties included greeting customers', assisting team members' where assistance was needed, enforcing Broadbase policies and procedure, enforcing OSHA requirements, making sure employees where taking there lunch and fulfilling their tidy board responsibilities, ensuring employees where up to date with their certifications, adjusting the team based off of needs, communicating with customers as well as fellow teammates, educating customers about the manufacturer recommendations for their vehicles, assisting with ringing out the customers, assist with stocking product, enforcing a unique curb appeal, enforcing safety, opening and closing of the store, depositing daily bank deposit, and leading by example. gen ed
2 Years at College or a Technical or Vocational School San Jaoquin Delta College, Stockton, CA
Education History
Occupational Licenses, Certificates and Training
Detailed References
Justin herman, Regional Supervisor
Broadbase
Carlos VILLEGAS, Supervisor
Broadbase
Anna Vargas, Dispatcher
Thyssenkrupp
Ricardo Soto, Supervisor
Castle Tire
Erica Villalobos, Sales Rep
Castle Tire
Brie Casillas, Dispatcher
Castle Tire
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