Customer Service, Management, stocker, Merchandise Coordinat
Resume:
Angela Snyder
**.********@*****.***
NC *****
Experience:
Merchandise Coordinator
Winston Retail Solutions
● work mostly in apparels and the signage that is placed per brand. I also place signage for Walmart, which includes all & any brands of women, men, boys, girls, and babies
● Consistently demonstrate the Mindset Winston expects of me, as well as how Walmart associates & Belk associates are portray me
● Work unsupervised, rarely in team environment, unless working with Walmart and Belk employees on a project
● I work in apparel so I steadily replenish clothing from stockroom, straighten, zone, label, merchandise, balance, & flex apparel for the season or holiday or whatever event that may be happening at moment
● I change the graphic signage by climbing ladders, carts from backroom, & stepping stools
● travel to different stores working same or not the same projects throughout the territory
● dress mannequins, build displays, conduct resets in different locations within store
● photograph before & after photos of work completed during visits
● report to client what I had achieved and accomplished during store visit in details
● job requires organizational skills, attention to detail, promoting different brands while creating awareness of the products at hand
● Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise. Completed resets and revisions as directed
● Keep counters and shelves clean and well merchandised, take inventory, and maintain records. Check in and price/label merchandise as required or as directed by store manager or communicated by the team leader or coach
● Provide customers with courteous, friendly, fast, and efficient service.
● Recommend items for sale to customer and recommend trade-up and/or companion items
● Model and share customer service best practices with all team members as well as store associates and management to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Winston’s service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc)
● Engage customers and patients by greeting them and offering assistance with products and services.
● Resolves customer issues and answers questions to ensure a positive customer experience
● willingness to work flexible schedule
● Accomplishing multiple tasks within established timeframes
● Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
● Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
● Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Field Rep Merchandiser
Premium Retail Services
Resets & cut-ins
Pack out, stock, zone, flex, balance, front-face products
Customer svc & relations as well as Mgr & store associate working relationships
Consistently demonstrate the Mindset Premium has outlined for my role
perform general cleaning duties, stocks shelves and merchandise displays neatly
Provide exceptional customer service, assisting customers with their shopping experience
Collaborate with team members and communicate clearly to the store management team what will happen during my visit at their store
Provide feedback to management on all products, inventory losses, scanning errors, and general issues
Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
I have the Ability to provide prompt and courteous customer service
Ability to interpret and apply company policies and procedures
Excellent verbal and written communication skills
Able to work both independently and within a team environment
Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner
I am able to create a combination of education and experience providing equivalent knowledge
Was & still am able to work a flexible schedule
Completed special assignments and other tasks as assigned
I Have working knowledge of store systems and store equipment.
Provided excellent customer service While also upselling to customers
Leading and training a staff in providing exceptional customer servic
Manager/ Brand Ambassador
Attack Marketing
August 2010 – January 2017
* Carolina West Wireless Door Hanging Field Manager
* Bark Mobile Field Manager
* Bark Mobile Guerilla Street Team @Apple Festival
* use customer service skills when meeting & greeting new & existing customers
* manage up to 5 employees
* demonstrate product knowledge
* Engage customers by greeting them and offering assistance with products and services
* deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency * *deliver speed of service transactions while creating a compelling customer experience
* Flexible availability, including days, nights, weekends, and holidays
* Lead and trained a staff in providing exceptional customer service & sales skills
Waitress
Hadley's Restaurant
North Wilkesboro, NC
January 2010 - July 2010
* customer service * meet & greet customers
* orally take orders * closing clean-up
Marketing Manager / Photographer
Olan Mills Portrait Studio
Statesville, NC
July 2008 - October 2009
* customer service
* managed up to 12 employees
* sales / up sell / phone sales * public relations
* coordinate special events * trained new employees sales tactics
* travel * meet & greet customers
* deposit / collect monies * photograph all ages
* Create enthusiasm and initiative.
* Ability to provide my customers with a high level of service, as well as train and motivate the staff to do the same
* Enthusiasm and initiative are key.
* Ability to provide my customers with a high level of service, as well as train and motivate the staff to do the same
* Strong organizational and leadership skills and interpersonal/communication skills; as well as problem solving ability and analytical skills
* Build enthusiasm within the store to create a positive work environment.
● Driving sales through customer service and report analysis
● Company paid for training to be a certified photographer & trained Market Manager
Mystery Shopper
Shadow Shoppers
August 2006 - July 2008
* customer service
* traveled to different stores disguised as regular shopper grading employees by the instructions given to me by clients
* sales & In-store demonstrations of various products
* cold calling & surveying consumers
* conduct resets by reading & understanding planograms & store mods
Car Saleslady
Roberts Mazda
Hickory, NC
October 2005 - July 2006
* meet & greet new customers
* create & use different ideas for sales tactics
* cold calling & follow-ups to existing & non-existing customers using customer service skills
* appraisals
Traveling Portrait Photographer
PCA International
Matthews, NC
February 2005 - October 2005
* customer service & satisfaction guaranteed
* set-up camera/film equipment within children’s section of various Walmarts at different locations each week without supervision while photographing all ages including pets
* Very Demanding requiring multi-tasking skills
* Build enthusiasm within the store to create a positive work environment.
* Driving sales through customer service and report analysis
* Travel multiple states within territory Assigned to my schedule
Cloth Cutter
Craftmaster Furniture
Taylorsville, NC
July 1988- January 2005
* manual cloth cutter using hand cutter (straight blade & round blade)
* automated computer cloth cutter
* mark, spread, & cut cloth
* flow-match, 4-way stripe, COM, etc.
* trained new employees to use automated cutter and manually cut cloth
Shift Manager
McDonald's
Taylorsville, NC
August 2003 - July 2004
* use customer service skills at point of transaction as well as on phone & when deescalating unsatisfied customers
* supervised up to 10 employees
* create employee weekly schedules based on availability
* Count & conduct inventory
* drop off deposits/monies after counting & cashing out cash register drawers * open & close store as needed
* worked without supervision
* Lead and trained a staff in providing exceptional customer service
* company paid training to obtain my ServSafe Management certification
Phone Sales/ Telemarketer
Whip Shopping Spree
Hickory, NC
May 2003 - August 2003
* phone sales
* cold call to random people on a list given to me by supervisor to gain sells
* Call existing customers to follow-up on how satisfied they are with product
* use customer service skills over phone
* filing
Sales Consultant
Correll & Associates
Statesville, NC
May 2002 - May 2003 P/T
* face to face & telephone customer service
* traveling sales at multiple Biker events
* handled company deposits / monies each day of events
* public relations
* Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
* Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
* Meet or exceed individual goals (e.g., credit, loyalty)
* Earned bonuses by exceeding sales quotas
* Created advertisements & signage using graphic design skills
Administrative Assistant
TR Clark Trucking
Hickory, NC
January 2001 - January 2002
* customer service
* create schedules for truck deliveries upon instructions given by clients
* answer phones (multiple-lines)
* filing
* dispatcher
* typing, computer, calculator, invoices
Promotional Model/Field Manager
Front Row Events
2011 – 2012 p/t
*Axe Angel for Axe Norelco Shave Products
*meet & greet people *distribute coupons *promote sells
*study & learn product knowledge *deliver key selling points
*confirm w/ store mgmt of presence & set-up*timesheets
Brand Ambassador / Promotional Model
Kudzu Agency
2014 – 2015
*Koma Unwind Tour
*meet & greet people *promote sales *inventory
*study & learn knowledge of product *deliver key selling points
*sample product* confirm w/store Mgmt of set-up
Brand Ambassador
TCN Group
Various events in state
2014 – 2017
*Duracell Batteries Promotion
*meet & greet people *promote sales
*Knowledge of product *deliver key selling points
Brand Ambassador
8 Days a Week
October 2013 – January 2017
Various events in local surroundings
*Bank of America Event @ Nascar Charlotte Motor Speedway
*meet & greet consumers *create enthusiasm in consumers
********@*******.****distribute free products
*promote sales *explain knowledge of product
Field Manager/Brand Ambassador
24seven
September 2013 – pJan.2017
* Different events booked in & out of state
* Belk Izod merchandising & conduct demonstrations escalating sells
* JcPenny merchandising & creating brand awareness
* count & report inventory levels of specified products
* report hours & events on timesheets
Field Manager/Brand Ambassador/Merchandiser
Event Pro Strategies
Local events
September 2013 – Jan.2017
* Subway Survey
* Army All American Bowl Tour 2014
* promote sales with enthusiasm while creating brand awareness
* distribute free samples of products & conduct surveys from consumers using ipad
* deliver key selling points to inform product knowledge
Brand Ambassador/ Field Manager
Big Orange Productions
March 2013 – Jan.2017
* Starbucks VIA promo sampler
* Starbucks Mocha promo sampler
* Starbucks Refreshers promo sampler*customer service *promote sales
* distribute samples
* gather crowd creating brand awareness
* deliver key selling points
* deliver product knowledge
Brand Ambassador/Booth Manager
GMR Marketing
October 2012 – January 2017
* Kobalt Tools Demonstrator
* CIAA Basketball Tournament
* New Balance Susan G. Komen Walk for the Cure Marathon
* customer service
* promotional sales
* create brand awareness
* Set up & conduct demonstrations of products
* market products
* photographer at some events
* Instructor for Lowes Home Improvement workshop with children
* count & document inventory of product samples
Brand Ambassador
GC Marketing
Oct 2012 – Jan.2017
* Race Fans for Freedom- 2012 Nascar Race @ Charlotte Motor Speedway
* Isaac Mizrahi Fragrance Promotion
* customer service
* promotional sales
* create brand awareness
* fantastic crowd gatherer
* required to sell products by quota at some events
* sell & upsell
* Distribute product samples
* meet & greet customers with excitement about products
* deliver key talking & selling points
* deliver and explain product knowledge while promoting sales
Brand Ambassador/ Field Manager
Fusion Marketing
October 2010 – January 2017
* Pepsi Max Tour @ NFL Draft Pick
* Boars Head Meats & Cheese Promo Sampler
* Click-It @ 2013 AllStar Nascar Race @ Charlotte Motor Speedway
* Roxull Insulation Demonstrator @ territory Lowes Stores
* Cheetos Chester Cheetah Costume Character
* costume character *costume handler
* create customer awareness *distribute samples
* greet consumers *deliver key talking points
* promote sales *upsell *crowd gatherer
* photographer *setup demo
Manager, Lead Brand Ambassador, Promotional Model
Victory Marketing
Dec 2010 – January 2017
* Ford Warriors in Pink Mgr @ Cancer Awareness Walk Marathon
* Sierra Mist Promo Sampling
* PS Aeropostle Grand Opening Mgr
* Get Fit America Tour
* use customer service skills while promoting sales
* create brand awareness while demonstrating product knowledge
* public relations
* deliver product samples upon meeting & greeting consumers
* gather a crowd creating enthusiasm & curiosity of product
* photographer at some events
* deliver key talking & selling points
Merchandiser
Lawrence Merchandising Services
Jan 2011 - Jan 2013
* customer service
* merchandise products and remove & replace signage
* read planograms
* stock store shelves
* inventory
* work several retail, grocery & pharmacy stores
* build working relationships with store management
Brand Ambassador/Promotional Model/ Sampler
Encore Nationwide
Oct 2010 - Aug 2012
* US Cellular Mgr @ Mooge Fest
* Justin Bieber Fragrance Promotion
* Merrier Holidays Mgr @ local malls
* customer service
* Meet & exceed sales quota determined by store I work in
* promote sales when meeting & greeting customers
* demonstrate product knowledge
* deliver key talking & selling points
* enthusiastic crowd gatherer
* photograph customers & staff during events
* distribute product samples
Merchandiser
SASR
May 2011 - Jul 2012
* set and reset stores by removing any shelving and/or displays & product to a different location within store while replacing with new or existing product according to planogram
* warehouse labor
* build shelving fixtures, displays, endcaps, etc
* remove & replace signage where needed
* count & conduct inventory stock
Merchandiser & Marketer
News America Marketing
Oct 2011 - Mar 2012
•ad change in stores
•Read & use planograms when products are changed to different locations within store
•Merchandised at 17 stores within my territory
•remove & replace signage as called for by clients
• work
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