Business Analyst Project Manager

**** *** ***** *****, ******** TX ***** +1-945-***-**** ***.******@*****.***

14+ years - SENIOR BUSINESS ANALYST AND PROJECT MANAGER

C O R E C O M P E T E N C I E S

To secure a challenging role as a Project Manager/Business Analyst in the IT industry where I can leverage my expertise to drive business success.

P R O F I L E S U M M A R Y

•Unlocking business potential as a seasoned Project Consultant and Senior Business Analyst, leveraging expertise in strategic planning, analysis, and innovative problem-solving to drive efficiency, productivity, and effectiveness.

•Spearheaded the transformation of ACRA API Mall, catapulting website capabilities and achieving significant gains in efficiency and productivity through clever API combinations.

•Passionate about empowering organizations with expertise in leadership, project oversight, training, and process optimization, driving results-oriented goal achievement.

•Decisive and clear communicator, with a proven track record of identifying and implementing cutting-edge process improvements, effortlessly translating complex concepts for diverse audiences.

•Revolutionized process efficiency at PTC with automation, slashing manual test execution time by 20% and boosting productivity by over 80% through process improvement initiatives.

•Masterful expertise in requirement gathering, implementation, QA, testing, and change management in fast-paced environments, complemented by proficiency in database management, analysis, and reporting.

•Multi-faceted expertise spanning ERP, retail banking, digital solutions, APIs, and project management, with a keen grasp of budgeting, forecasting, risk, and status reporting.

C O R E C O M P E T E N C I E S

•Strategic Project Leadership: Delivering high-profile initiatives with expertise and precision.

•IT Liaison Excellence: Serving as a reliable point of contact for seamless communication and collaboration.

•Documentation Mastery: Crafting comprehensive project documents with clarity and accuracy.

•Business Insights and Solutions: Analyzing requirements and proposing innovative solutions.

•Talent Development: Mentoring and training new business analysts for success.

•Data-Driven Storytelling: Transforming data into actionable insights and impactful reports.

•Process Optimization: Identifying and implementing improvements for efficiency and effectiveness.

•Quality Assurance: Ensuring accuracy and precision in records and processes.

•Team Management: Leading developers, managing tasks and timesheets, and driving results.

•Change Agent: Navigating and implementing change initiatives with expertise.

•QA and Testing Expertise: Ensuring comprehensive test coverage, review, and validation.

•Data-Driven Innovation: Leveraging data analysis to enhance processes, products, services, and applications.

P R O F E S S I O N A L E X P E R I E N C E

June 2019 to Present: PTC System (S) Pte Ltd., Role: ACRA API Digital Solution- Project Manager & Senior Business Analyst

Summary:

Directing pivotal Change Management initiatives, I serve as the essential technology facilitator, focusing on enhancing software and technology processes and ensuring efficient, cost-effective system deployments. Working on APIs, AWS, Lambda, Java, Angular, SQL and Postgres.

Key Responsibilities:

Liaise with business owners, vendors, and contractors to improve existing processes.

Drive cost reduction initiatives and streamline IT budget billing and reconciliation.

Manage requirement sign-offs, project costing, budgeting, risk assessment, and planning.

Oversee resource allocation and approve timesheet management.

Identify and propose system enhancement-driven process improvements.

Lead SIT/UAT creation and testing, ensuring deployments meet business needs and gain user acceptance.

Formulate business and system requirements with a strategic focus on business, industry, and technology intersections.

Guarantee compliance of solutions with organizational and IT standards, focusing on data analysis, automation, and integration.

Utilize JIRA for detailed project tracking, including work plans, assignments, and resource scheduling.

Play a crucial role in QA processes, including test case preparation, execution, and performance testing.

Coordinate the planning and support of multiple deployments for product revisions, service requests, and new projects.

May 2018 to Mar 2019: Sense Infosys Pte Ltd., Deloitte, Temasek Holdings (Invest. Risk Management Application) Role: Senior Data / Business Analyst.

Summary:

At Sense Infosys, an esteemed intelligence product provider specializing in risk analytics, I have championed the automation and streamlining of manual processes to harness big data and drive innovation.

Key Responsibilities:

Successfully transitioned SIS's manual processes to automated systems, improving efficiency—evidenced by a 20% reduction in manual calculation time.

Pioneered productivity initiatives resulting in a 30% performance enhancement.

Liaised with colleagues and stakeholders for meticulous data requirements gathering, documentation, and the alignment of logical and physical data models.

Partnered with cross-functional teams, including IT and external vendors, to ensure business data requirements were precisely met by proposed solutions.

Coordinated with the technical team to uphold data integrity and accuracy, supporting project development and testing phases.

Aug 2016 to Mar 2017: Rolling Arrays Consulting Pte. Ltd., Sembcorp Marine Ltd., Role: Consultant

Summary:

Contributed to the technological advancements of Sembcorp Marine, a leader in marine and offshore engineering solutions, by playing a pivotal role in their SAP to JDE migration team.

Key Responsibilities:

Analyzed SAP module workflows, creating functional documentation for SAP objects to facilitate a smooth migration.

Coordinated with multiple teams to ensure project planning and execution aligned with established timelines.

Engaged in ongoing discussions with the JDE team regarding migration architecture and system details, maintaining connectivity with end-users and non-ERP IT development teams for prompt issue resolution.

Collaborated with testing and development teams to resolve issues, providing clarity on existing system architectures and requirements documented in functional specifications.

June 2013 to June 2015: Kony Labs, India, Sky Technology- Mobile Solution, Role: Business Analyst, SAP Consultant

Summary:

At Sky Mobile, I was instrumental in leveraging SAP to extend enterprise application support to mobile devices, enhancing field service, plant maintenance, and asset management through the EAM pre-packaged mobile application.

Key Responsibilities:

Conducted in-depth comparative studies of new product features for upcoming releases, benchmarking against EAM & SCM modules in the current market.

Developed comprehensive installation guides for customer modules and crafted test cases, executing them in the internal tool 'Digite'.

Played a supporting role in the early stages of the DBS Digibank initiative.

Monitored and contributed to the documentation and technical design for mobile application interfaces, ensuring precision and coherence.

Authored Functional Requirement Documents (FRDs) and assisted the technical team with technical documentation, facilitating clear and ongoing communication with clients and the product team to address issues and gather requirements.

Coordinated with users and various teams to test the application across different platforms such as Sky-sync, Java, and others.

Nov 2011 to Apr 2013: Optimum Solutions, Citibank Singapore- Retail banking, Role: Business Analyst

Summary:

Supported the E-Statement delivery project across six countries in the Citibank EMEA region, focusing on enhancing the customer experience through the JAVA financial platform (JFP). My role was central to the development, integration, and support activities aimed at expanding the customer base and fostering loyalty.

Key Responsibilities:

Analyzed business requirements to prepare comprehensive functional specifications for application enhancements.

Maintained ongoing communication with business stakeholders to address technical issues and capture additional requirements.

Produced Level zero estimates to inform project planning and resource allocation.

Orchestrated coordination between cross-functional teams, including JFP, database, and middleware services like ESB and ECS.

Provided detailed walkthroughs for the development, business user, and testing teams to ensure clarity and understanding of project objectives.

Reviewed functional specifications drafted by peers, contributing to test case development for System Integration Testing (SIT) and User Acceptance Testing (UAT).

Managed the analysis of Technical Issue Lists (TILs) and led the resolution of issues across teams in Singapore and the EMEA region, developing Root Cause Analysis (RCA) documentation for identified bugs.

Conducted training sessions for team members, accelerating their proficiency and ensuring collective project success and quality.

Innovated tracking methods for project progress and devised documentation improvements to refine processes for future projects.

C A R E E R K I C K S T A R T

•Techno functional Consultant – Satyam (Tech Mahindra), Philips Health Care System, India [Year: 2006 – 2010]

•Programmer – PNP International, Indore, India [2005]

E D U C A T I O N & T E C H N I C A L S K I L L S

Education:

Master of Computer Applications (MCA)

RGPV University, Bhopal, Madhya Pradesh, India

2002 - 2005

Bachelor of Science (B.Sc.)

Dr. Harisingh Gour Vishwavidyalaya, Sagar, Madhya Pradesh, India

2000 - 2002

Technical Skills:

ERP and Programming

Proficient in ABAP (ERP), COBOL (Mainframes)

Web Development: HTML, JavaScript

Database Management: SQL

Other Languages: Visual Basic

Tools & Software:

Project Management: JIRA, Digite, SharePoint

Quality Assurance: Quality Center (QC), Balsamiq, draw.io, SRMS

Microsoft Office Suite: Advanced skills in Excel, PowerPoint

Networking & Systems:

Basic Networking Skills

Operating Systems: Windows & Windows Server

Training:

Blue Print Tool Trained

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