Customer Service Behavioral Health
Resume:
Lucinda A. Davis
**** ****** ******, ****** ** **042
***************@*****.***
November 4, 2024
Dear Recruiter,
I have submitted or attached a copy of my resume’ which may be commensurate with the goals and skills needed to obtain Full-Time employment with your company.
I have a proven track record of being a problem solver and asset to many locations in past. I do believe my skills and experience could be a positive and effective asset to your company.
I look forward to having contact and a possible interview with your company in the near future.
Kind regards,
Lucinda A. Davis
Lucinda A. Davis
1501 Lehigh Street, Easton PA 18042
***************@*****.***
Summary of Qualifications
*15 year Experience in Health Care * 15 plus years in the Healthcare Industry
*18 years of Customer Service experience * Possess Exceptional Leadership Characteristics
*15 experience with Medical codes and billing * 20 years of hands on experience in assisted care Professional Experience
Care Giver – Home Health Aide
Joyful Care Inc. 2022-Current
Provide individualized healthcare, support and assistance to Senior Citizens
Accompany and implement treatment plans and activities based on providers in the home with Elderly individuals.
Collaborate and coordinate with Clinical and Administrative Management team for best care practices.
Provide transport and support with appointments and regular living needs as needed.
Practice and implement skills for de-escalation related to Behavioral Health, Elder Care Health and Physical limitations to create a working relationship. Registered Behavioral Technician 2024
Kids Peace, Inc,
Provide inpatient support and care to teenagers 12-17 years old while managing behavioral health crisis.
Create and develop a safe and engaging environment on the inpatient unit to support recovery and development goals.
Facilitate individual and group counseling and activity sessions for support of recovery.
Monitor, report and observe interactions amongst the unit community for medication use, changes in behaviors and activities that could be perceived as dangerous to prevent self or peer harm.
Utilize best practices for recovery skills, socialization, activities of daily living and educational needs through use of reinforcement and individualized goal plan.
Document daily interactions and observations to Supervisor and Clinical Director for consistent and informed care.
Registered Behavioral Technician 2024
Concern, Inc.
Provide supportive and assistive interventions in the care of children between the ages of 3-16, in the home, school or community setting. To assist with teaching of skills and techniques to manage emotional, behavioral and mental health symptoms.
Coordinate with Clinical Director and Family to develop goal plans and interventions to be applied in the community, home and school.
Practice use of de-escalation strategies to redirect and improve skills for children to manage and handle stressors.
Document and review caseload weekly with Clinical Director to identify strengths, develop interventions and establishing settings and locations to best address the needs of the child.
Provide intervention services and skills teaching to Family and providers involved with the child.
Provide volunteer respite services to families to create a balanced environment in the home or school setting.
Medical Receptionist
New Beginnings Pediatrics 2019-2022
Provide excellence in Customer Service from sign in to check out of the Doctor’s office
Assist all patients with insurance referrals, options for specialist and insurance requirements
Facilitate all co-payments, cash payments and collections for previous and ongoing patients for quality assurance
Manage daily scheduling changes and urgent accommodations for existing and new patients
Provide guidance and direction to all patients related to public safety and office policies for prevention of infectious spread of known and unknown illnesses
Offer options and provide clear communication to address and resolve any issues with patients to their satisfaction
Operate day to day activity to provide information and clarification to all medical staff onsite as needed
Operate as a team player daily throughout the day to provide all patients with a confidence in care and comfort in caring for their children Medical Receptionist / Sales 2018-2019
Hunterdon Audiology Associates
Manage first point of contact and information for day to day operations
Key Holder position scheduled to open and close the office daily
Initiate and communicate with past, current and potential customers for service, solutions and repair on a monthly scaled perspective by the company
Provide information and details to all perspective customers, whether walk in or by phone
Scheduling and maintenance to meet the needs of Audiologist based on travel amd availability daily
Maintain a 70% retention rate throughout monthly goals for retention
Deliver and provide instruction to use of product to those in the community in need of home outreach
Medical Receptionist
Ortho Med NJ 2018- 2018
Provide front desk assistance through check in and out of the facility to meet needs for follow up and scheduling
Handle issues with scheduling to resolve based on availability of Physicians on schedule in an impromptu manner
Exercise use of judgement and resolve to accommodate issues with scheduling errors
Provide customer service excellence to meet the need of both patient and physician daily to promote caring atmosphere
Conduct follow up with patients for retention and further scheduling
Act as liaison to handle insurance and patient issues including co-payments, cost of services and payment plans with office
Work as a team to define and address the needs of all patients at all times Medical Receptionist
Hunterdon Gastroenterology Associates 2016-2018
Provide excellence in customer service through check in and check out processes expeditiously
Skilled and trained use of insurance companies and systems for referral processes and coordination of care to assist in customer satisfaction
Trained other FO staff to complete daily tasks of reception including reporting, contact, charting, documentation and co-pay handling
Experienced in using multiple web based EHR including: Next Gen and Provation
Daily use of customer service skills to resolve issues with appointments, referrals and insurance coverages for patients
Operated in fast paced environment, using multi-tasking to answer phones, meet patient needs, and coordinate with all others in the process for successful appointments
Acted as primary liaison between Nursing staff and Patients for medication advocacy Receptionist/ Administrative Assistant 2015- 2016
Easton Health and Rehabilitation Center
Operate PBX system for transferring calls
Distribute and manage mail operations
Invoice management for AP/AR
Key holder position in control of access and security
Directed all visitors and vendors to appropriate locations and contacts
Provided primary hub of communication between staff and administration Home Health Aide / Private home healthcare
Simpson Family, Pittstown, NJ 2013-2015
Provide daily ADL care for individual to live in own home
Monitor and observe medication taking as prescribed
Collaborate with Primary Care and family to establish relevant care
Manage schedule and employees for around the clock care daily
Utilize budgeting and skill building to maintain independent living
Provide daily, weekly and monthly reporting to family for progression of care Certified Home Health Aide 2010-2014
Home Watch Caregivers, Flemington, NJ
Provide daily care, transportation and in home ADL teaching to Senior Citizens
Provide cleaning, medication reminders, overview of would care and educational material and teaching daily for independent living
Accurately report information and updates to family, friends and Nursing Supervisor for ongoing care management
Utilize flexible and on call scheduling to meet needs of clients Certified Nursing Assistant
Country Arch Care Center, Pittstown, NJ 2012-2015
Conduct and follow up with daily care of patients and needs
Provided scheduled check of vitals, range of motion and minor would care throughout regular rounds
Implemented excellent customer service to provide clean and healthy living environment to all clients
Provide daily and nightly reporting to Nursing Supervisor for continuous care regiment Education:
New Brunswick High School 2007 (Diploma)
Valley View Hospital 2010 (CNA)
Berkeley College 2007-2008
Additional Qualifications:
Certified Nursing Assistant State of NJ 2010-2014
(Not in use or valid at this time.)
Certified Home Health Aide
(Not in use or valid at this time.) 2012-2014
Certified CPR/AED/ First Aide 2010-2022
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