Customer Service, Management, Heavy Machine Operator

Jason C. Lick

**** *. ******* ***********, ** ***02

417-***-**** *********@*****.***

SUMMARY

Results-driven and dedicated professional with a proven track record in retail management and leadership. Demonstrated expertise in store operations, staff development, project management, and customer service. Strong ability to motivate teams, drive sales, and exceed targets. Seeking an Assistant Manager position to leverage skills and contribute to the success of Buc-ee's.

EXPERIENCE

Loram Maintenance of Way August 2018 - Present

Machine Operator 2

• Operate grinders and perform maintenance tasks on railroads to ensure safe and efficient operations.

• Execute assigned tasks with a high level of accuracy and attention to detail.

• Adhere to safety protocols and regulations at all times.

• Collaborate with team members to meet project deadlines and quality standards. Foot Locker, Inc. March 2006 - December 2018

Manager Trainer March 2015 - August 2018

• Managed all aspects of store operations, staff recruitment, training, and development.

• Oversaw 21 stores as a District Manager liaison, ensuring consistency in performance and customer experience.

• Facilitated store remodel and build-out projects as part of a project team.

• Mentored new store managers to develop future leaders within the district. Store Manager October 2006 - March 2015

• Led store operations, staff management, and project management.

• Cultivated a positive and energetic in-store atmosphere through effective leadership and delegation.

• Recruited, trained, and mentored staff to deliver outstanding customer service.

• Maintained inventory levels within company standards and minimized inventory loss.

• Conducted product knowledge seminars and facilitated store meetings to ensure staff remained up-to-date on promotions.

• Implemented performance management strategies, including goal setting and performance plans.

Assistant Manager March 2006 - June 2007

• Provided exceptional customer service and executed Customer First Selling behaviors.

• Achieved personal productivity goals and maintained store presentation. EDUCATION

• Hillcrest High School Graduate 2000

• Attended Ozark Technical Community College 2000 - 2001 AWARDS AND ACHIEVEMENTS

• Coach of the Year 2013 & 2014

o Nationally recognized achievement for outstanding leadership at Foot Locker, Inc.

• Sales Leadership Award 2012, 2013 & 2014

o Recognized for top percentage of sales within Foot Locker, Inc.

• Million Dollar Sales Gain 2012, 2013 & 2014

o Successfully grew a store's revenue by 40% in three years to over $5.5 million.

• Dollar per Transaction Award 2012, 2013 & 2014

o Recognized as the store manager with the highest dollar per transaction in the district.

REFERENCES

Available upon request

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