Customer Service Call Center
Resume:
ANALICA MOORE
********@***.***
Kingsport, TN 37660
SKILLS
Sales Forecasting
Client Service
Sales Closing
Customer Service
Sales Consultation
Customer Relations
Staff Training
EDUCATION
Prince George's Community College
Upper Marlboro, MD • 06/2007
Bachelor of Arts: Business Management
Northwestern High School
Hyattsville, MD • 05/2003
High School Diploma
PROFESSIONAL SUMMARY
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
WORK HISTORY
Anderson Merchandise – Project Remodel Specialist
Kingsport, TN • 11/2022- current
Building new sales floor fixtures as well as uninstalling existing fixtures.
Moving of existing sales floor fixtures both basic and complex Installation of basic electronic equipment.
Basic Modular and counter detailing Set merchandise to modular guidelines.
Basic Modular and counter detailing Set merchandise to modular guidelines.
Long Johns Silvers - Manager
Anderson, SC • 09/2020- 11/2022
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Controlled costs to keep business operating within budget and increase profits.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Comcast call Center- Customer Service Manager
Washington, DC • 04/2018- 08/2020
Develop and implement strategies to improve customer service quality and call center performance.
Monitor call center performance and customer service metrics
Analyze customer feedback and develop strategies to address customer needs.
Develop and implement policies and procedures to ensure customer service standards are met
Train and coach call center staff on customer service techniques.
Monitor and evaluate staff performance and provide feedback.
RadioShack- Call Center Representative
Hyattsville, MD • 08/2015 - 03/2018
Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Developed effective working relationships with team members across multiple departments.
Attended regular training sessions on updates and changes within the industry or organization.
Dor-Ne Corset Shoppe - Bra Fitting Specialist/Sales Manager
Silver Spring, MD • 04/2009 - 08/2015
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Used in-store system to locate inventory and place special orders for customers.
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