Client Support Manager

JILL BATES HARRELL

West Monroe, LA ***** 318-***-**** ***********@*****.***

Self-motivated Client Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Microsoft Office Proficiency

Accounting I, II, III

Salesforce Knowledge

Customer Retention

Sales Management

Analytical Skills

Sales Processes

Team Management

Client Relationship Building

Sales Support

In-store Sales Representative, 01/2007 - Current

Moet, Hennessy, Louis Vitton & English Laundry

Recognized twice as the southern district sales leader for English Laundry Enhanced brand awareness by implementing promotional campaigns and specific sales tactics Maintained trusted advisor role with many key clients through continued communication and updates on new fragrance offerings

Strong ability to cold call and follow up with leads to secure new sales revenue. Client Support Manager, 08/2019 - 07/2024

CenturyLink/Lumen - Brightspeed

Managed a diverse portfolio of clients, delivering personalized solutions tailored to individual needs. Spearheaded initiatives aimed at improving overall customer satisfaction ratings through exceptional service delivery.

Monitored team KPIs regularly, adjusting strategies as needed to consistently meet targets related to response time, resolution rates, and customer satisfaction. Collaborated closely with cross-functional teams for seamless service delivery. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintained detailed records of client interactions for easy reference during future engagements or escalations.

Executive assistant to the SVP of Wholesale, 01/2007 - 08/2019 CenturyLink/Lumen

Supported the successful execution of departmental initiatives by coordinating resources, tracking progress, and providing regular updates to involved parties. Audit and approve expense reports

Coordinate travel for Sales leadership

Organize and maintain filing systems (physical and electronic) Coordinate/develop internal events and meetings inclusive of travel, speaker arrangements, conference center booking

Collaborate on executive and board presentations.

Marketing Specialist, 01/2004 - 01/2007

CenturyLink/Lumen

Collaborated with outside developers on web design for the organization Processed vendor payments utilizing Excel

Created a productive environment by maintaining office supplies, coordinating mail distribution and entering payroll data in the SAP tool.

E911 Customer Service Representative, 10/1999 - 01/2004 CenturyLink/Lumen

Entrusted with ensuring accurate 911 database information by establishing and maintaining valid address information for emergency first responders

Built strong relationships with assigned government jurisdiction personnel Provided daily database updates through various electronic inputs (fax, email, etc). General studies

Southeastern Louisiana University - Hammond, LA

Office Systems and Accounting

Louisiana Technical College - Farmerville, LA

EDUCATION

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