Operations Manager

Richard Jordan

San Bernardino, CA 909-***-****

www.linkedin.com/in/richjordanoperations **********@*****.***

Senior Operations Manager

Data-Driven Leader who streamlines processes while fostering an environment of continuous improvements and accountability.

Results-driven professional with expertise in warehouse management and logistics. Proven track record of empowering teams, streamlining processes, and driving continuous improvement to achieve organizational goals. Skilled in regulatory compliance, data-driven decision-making, and fosteri.ng accountability while maintaining exceptional customer service standards. Adept at solving complex problems, optimizing safety, and building collaborative partnerships in fast-paced environments.

Core Competencies

Written & Oral Communication Warehouse Management Logistics Documentation

Inventory Management Strategic Planning Health & Safety Compliance Budgeting

Professional Experience

PACIFIC CYCLE, Rancho Cucamonga, CA 2021 - 2024

Director of Operations

Led team of 75 with 3 direct reports by fostering a culture of continuous improvement and succession planning, identifying key talent, and building high-performing teams to enhance employee retention by 20%.

Maximized profitability by managing annual $7.5M budget between 3 distribution centers that heightened cost efficiency by 20%.

Prioritized safety and productivity by strategically streamlining warehouse operations, enabling 99% on-time shipments from all facilities.

Created cohesiveness and synergy by implementing standard operating procedures (SOPs) and best practices across all 3 distribution centers which boosted efficiency by 15%.

PACIFIC CYCLE, Rancho Cucamonga, CA 2000 - 2021

Senior Operations Manager

Achieved daily production goals by directing a 35-member team of direct reports, ensuring compliance with company policies, procedures, and federal regulations, including OSHA, Hazmat, CTPAT, and Sarbanes Oxley.

Spearheaded shipping and receiving operations by drafting inventory plans, managing annual $2.7M budget, and supervising safety and production activities that improved workflow by 20%.

Established and maintained standards for each department by analyzing key performance indicators (KPIs) and exercising keen attention to detail, establishing accountability and efficiency.

Increased customer satisfaction ratings 25% by actively monitoring inventory, guaranteeing customer orders were 100% accurate.

Richard Jordan **********@*****.*** Page Two

PACIFIC CYCLE (Continued)

Mentored 2 Assistant Operations Managers, successfully preparing them for promotions to lead their own facilities, contributing to leadership pipeline development.

Empowered team members to take on challenging roles outside their comfort zones, fostering professional growth and skill expansion that enhanced team versatility and resilience.

Transitioned from temporary to a lumper service for the unloading of inbound containers, cutting expenditure by $54K and increasing efficiency of unloading by 33%.

Shifted from stretch wrapping to rubber banding to secure stored pallet inventory, creating cost savings of $20K per year while also enabling an environmentally sustainable warehouse.

Served instrumental in implementing an automated labeling system, slashing $360K per year in labor, elevating output by 150%, and shipping accuracy by 15%.

Secured deal with a Storage Trailer company, reducing $27K in outside warehouse storage fees.

Discontinued 3PL (3rd-Party Logistics) Services, eliminating $450K per year in warehousing costs.

Certifications

CPR Certified, Cintas Corp.

AED Certified, Cintas Corp.

Basic First Aid Certified, Cintas Corp.

Train the Trainer for PIT Equipment, Crown Equipment Corp.

Sexual Harassment Training, PonBike

Technologies

Microsoft Office (Outlook, Excel, Word, PowerPoint), SAP Warehouse Management System, Ascis Data System, Dayforce, Ceridian, Concur, DoneSafe

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