Customer Service Medical Records

TIFFANI WILSON

**** ******* ** ********, ** ***** 409-***-**** ******************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Works collaboratively with all members of the team to function as a professional unit.

Knowledgeable in Microsoft Word and Excel – Type 62 WPM.

CORE QUALIFICATIONS

Practice Structure Leadership & Management Medical Terminology

Interpersonal Professional Communications Business Office Operations Medical Office Procedures

HIPAA Compliance Anatomy & Physiology

Human Resource Management Organizational Improvements

Electronic Medical Records EMR / EHR Practice Management Software Greenway PrimeSUITE

Healthcare Computer Information Systems Medical Practice Management Systems

Accounting, Payroll, and Banking Systems Healthcare Law

Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification

Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments

EDUCATION

Ultimate Medical Academy – Associate in Science, Healthcare Management, 2016

PROFESSIONAL EXPERIENCE

BaptistHospital of Setx– Beaumont, TX 11/2017 – 01/2024

Patient Access clerk/ Direct admit clerk

Utilizes computer system to retrieve and enter patient demographics and insurance information into the electronic medical records (EMR).

Professionally communicates with case managers and other medical staff to facilitate better business operations. Verify patient’s insurance and Demographics. Patient’s consents signature for treatment

Focus call center – Beaumont, TX 02/2024 – 09/2024

Retention depth spectrum / Customer Service Associate

Place new orders for customers and remove current services per customer.

Help Customer with current orders that are moving or changing services.

Sally’s Beauty Supply – Port Arthur, TX 02/2015 – 10/2015

Cashier / Customer Service Associate

Acted as direct point of contact for customers.

Processed transactions while utilizing point of sale computer system.

Luby’s Restaurant – Port Arthur, TX 02/2012 – 09/2013

Server / Customer Service Associate

Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy.

Jefferson Nursing and Rehabilitation Center – Beaumont, TX 09/2011 – 10/2012

Dietary Aide

Performed a variety of food service functions, maintained clean and sanitary conditions, and assisted in food preparation.

Able Answering Service – Beaumont, TX 10/2010 – 04/2011

Operator

Dispatched calls and communicated information in a clear and concise manner.

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