Customer Service Administrative Assistant

NAUSICCA M. BARNES

Email: **************@*****.*** Phone: 682-***-****

SUMMARY OF

QUALIFICATIONS

Over 15 years of professional Client Service and Administrative Assistant experience.

Over 7 years of Management/Leadership experience; providing guidance and coaching.

Over 7 years of Financial/Budgeting experience; generating weekly, monthly & annual reports.

Over 7 years of Sales/Marketing in the area of business services and residential retail sales.

Proficiencies: Microsoft Office (MS Word & Excel), Typing 60WPM, 10Key 8000KSPM, One Site

Program software,Yardi, Rent Roll, PMAS and Sorian & Cerner Medical Terminology.

EXPERIENCE

CUSTOMER SERVICE REP 2 AMERISOURSEBERGEN OF TEXAS CARROLLTON, TX

03/2020– Present

Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.

Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.

Communicate with multiple external and internal customers

Adhere to all procedures, work instructions, and regulatory requirements in performing the job

Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.

Maintain accurate information regarding shipment status

Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.

Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations

Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

PATIENT ACCESS REPRESENTATIVE WOMANS HOSPITAL OF TEXAS HOUSTON, TX

09/2019 – 03/2020

Facilitating of admissions processes and the registration intake of patients; verifying all insurance information.

Providing quality customer service to each client/patient; explaining patient information in relation to insurance, regulations and medical terminology.

Enter physician requests, directives and orders to assure the proper post appointment information.

CONTACT REPRESENTATIVE INTERNAL REVENUE SERVICE (IRS) DALLAS, TX

12/2015 – 09/2019

Communicate with individual taxpayers, financial representatives and other government officials

providing guidance and support with a wide range of laws rules and regulations concerning tax

liability and probable assessment of taxes.

Properly develop, analyze and evaluate information involving the research of records to make sound

determinations concerning final reporting and judgements.

Maintain confidentiality with elicit sensitive, personal and financial information as it pertains to

classified and secured information.

EMERGENCY DISPATCH OPERATOR MONITRONICS DALLAS, TX

01/2014 – 12/2015

Responsible for in/outbound calls to new and existing customers regarding safety issues.

Managed the dispatch of the proper first responding agencies in the event of an emergency.

Providing quality customer service to each call; managing database of information for various state

jurisdictions.

PATIENT ACCESS REPRESENTATIVE VIA CHRISTI ST. FRANCIS HOSPITAL WICHITA,

KS

08/2012 – 09/2013

Facilitating of admissions processes and the registration intake of patients; verifying all insurance

and patient information.

Providing quality customer service to each client/patient; explaining patient information in relation

to insurance, privacy regulations and medical terminology.

Enter physician requests, directives and orders to assure the proper post appointment information

PROPERTY MANAGER WILLOW CREEK APARTMENTS WICHITA,

KS

09/2008 – 04/2012

Supervisor of four Associates; maintaining all staffing, employee relations and performance issues.

Providing quality customer service to each customer, conducting apartment/property tours, while

enhancing sales strategies with a goal of sustaining maximum capacity.

Responsible for the coordination of all marketing and sales initiatives, while assuring that all

property operations were running effectively.

Managed all financial aspects of this role including weekly/monthly and annual reports, annual

budgets, accounts payable/receivables and other aspects of bookkeeping.

EDUCATION METRO MERIDIAN HIGH SCHOOL WICHITA, KS

HIGH SCHOOL DIPLOMA

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