Support Specialist Project Management
Resume:
Solomon Trujillo
**** * ******* ****** ******, WA 98409
*************@*****.***
Experience
June 2022 - September 2022
Emonics (Apple Contractor), Seattle, WA - Audio Video Support Specialist
● Perform conference room health checks to ensure audio visual and video conferencing systems are operating at optimal conditions
● Resolve and track support requests and incidents, escalate issues to proper support teams
● Support A/V upgrades and installations
● Facilitate A/V vendor activities
● Support and troubleshoot Apple devices (Apple TVs, iPads, MacBooks, iMacs)
● Track and document A/V inventory
● Project Management
October 2021 - May 2022
Field Nation & Rhino Staging, Seattle - Freelance Technician/ IT Support
● set up and operate the video, audio, and lighting equipment used to enhance live events
● Install & operate microphones, mix sound boards, operate spotlights
● Manage a queue of work contracts and stay on task to complete contracts on time
● Video conferencing support and installs
● Misc. IT tasks such as RAM upgrades on PCs and office equipment installs January 2021 - September 2021
Emerald Queen Casino, Tacoma - Tribal Lottery Systems Technician
● Gaming machine maintenance and troubleshooting as well as upkeep and preventative maintenance.
● Properly diagnose faulty equipment down to the component level
● Convert themes, upgrade software, and move slot machines as required
● Casino guest services and customer support
January 2021 - September 2021
September 2019 - August 2020
Amazon, Seattle - AV Support Engineer
● Provide customers with leading edge video conferencing and audio video support for meeting VC systems throughout South Lake Union campus.
● Look for opportunities to standardize processes, improve productivity, and reduce wasted time.
● Remote deskside support for customers and coworkers.
● Collaborate with a variety of teams and staff to achieve a common goal. September 2017 - September 2019
Amazon, Seattle - AV Digital Media Associate
● AV/VTC room equipment setup and troubleshooting. Intuitive and creative for onsite meeting spaces.
● Professional Executive level meeting support.
● Independent thinking, time/ project management, and problem solving. AV meeting room equipment installation, testing/ diagnostics, and preventative maintenance.
● AV systems training for coworkers and employees
May 2014 - September 2017
Avisys, Seattle - AV Technician
● AV/DV equipment setup/ strike/ troubleshooting/ operations / maintenance including video cameras, computers, laptops, video projectors, VTC endpoints, audio systems and their components, document cameras and other miscellaneous AV related equipment.
● Professional, discrete and service minded communication with customer. March 2012 - November 2013
Robert Lang Studios -Intern
● Studio upkeep and equipment maintenance. Office admin duties, client hospitality, as well as studio session assistance.
● ProTools and SSL console support for customers.
Education
April 2014
The Art Institute of Seattle - Associate of Applied Arts, Audio Production Skills
AV systems troubleshooting and meeting support
● The ability to keep high level meetings productive after or during AV systems failure and user error.
● Confidently troubleshoot AV/VC systems both old and new. Demonstrate good work flow and appropriate escalation paths when I am not able to achieve desired results.
Equipment Builds and Installs
● Extensive operations experience with Cisco, Webex, Crestron, Polycom, and most other standardized AV/VC equipment.
● Successfully and methodically built dozens of AV/ VC mobile carts used in the Amazon campus by professionals regularly.
● Equipped, tested, and successfully VC upgrade projects throughout Seattle throughout the Amazon and Apple campuses.
Communication
● Communicate ideas for positive changes that can be made to increase productivity and improve processes.
● Correspond via telephone and digital mediums.
● Resolve issues using an OTRS ticketing system to organize and prioritize work.
● Able to create and maintain trusting relations with customers and coworkers.
● Able to stay focused and on task without supervision or direct orders.
● Proficient with word processing software and other professional business software widely used in office environments.
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