Accounts Receivable Account Manager
Resume:
Lisle, Illinois *****
***************@*****.***
Jonathan Winterburn
EXPERIENCE
Allied Universal, Chicago, IL — Account Manager Starbucks
●Oversaw security at the Starbucks Chicago Reserve Roastery and Starbucks Princi Kitchen.
●Worked with the Director of Global Security to enforce client and company policy.
●Independently managed, established, maintained and reviewed schedules. Responding to schedule changes and client requests. Provided support for shared functions including payroll and accounts receivable processes. Minimized overtime through effective scheduling strategies.
●Primary responsibility for hiring, onboarding, coaching/counseling, and separation.
●Generated Post Orders, training programs, client satisfactions metrics, and employee recognition programs.
●Created and managed all paperwork, including shift activity reports, attendance reports, schedule requests, counseling and disciplinary documents, supervisor logs, etc.
FC Hospitality, Lisle, IL — Portfolio Manager
2017 - 2022
●Oversaw 4,330 HPW split between Northwestern Medicine, Adventist, and OSF accounts.
●Managed company’s private event accounts for VIPs and special events.
●Frequent site visits to ensure policy compliance and operational efficiency and accuracy. Close contact with staff and site supervisors working in the capacity of valet parking attendants, guest services, and shuttle drivers. Frequent check-ins to ensure high morale and effective workplace practices.
●Daily rounding and coaching of staff with reporting procedures and ensuring compliance.
●Created and fostered relationships with clients and departmental managers at all sites, creating trust and delivering service face-to-face with regular and open communication to ensure comprehensive and up to date communication.
●Created and maintained weekly schedules with comprehensive coverage achieved by retaining a flexible and dynamic staff and staffing according to the live and foreseen needs of smooth operations.
●Hiring and training all new hires for the sites. Ensured employee documents were complete online and at the corporate office.
●Conflict resolution and documentation.
●Maintained regular recognition of high-performing staff with awards and communication.
●Daily and weekly reporting to clients of car/key count log, parking availability, hours worked by site, shuttle maintenance and expense log, updated calling trees, risk and safety issues, vehicle damage claims, customer service issues. Workplace safety and incident reporting.
●Biweekly leadership meetings, quarterly review with clients.
Securitas Security Systems, Downers Grove, IL — Scheduling Manager
2015 - 2017
●Oversaw approximately 15,000 HPW, 400+ employees.
●Extensive experience in account management, with the addition of increasing responsibilities for each account, including officer and client management at accounts such as Microsoft Global Data Centers and Jones Lang Lasalle Property Management. Instrumental in reversing downward trend in profits and losses for departments within the branch, resulting in substantial department profit growth.
●Independently managed, established, maintained and reviewed schedules. Responding to schedule changes and client requests. Provided support for shared functions including payroll and accounts receivable processes. Minimized overtime through effective scheduling strategies.
●Primary responsibility for hiring, onboarding, coaching/counseling, and separation.
●Developed Post Orders, training programs, client satisfactions metrics, and employee recognition programs.
●Created and managed all paperwork, including shift activity reports, attendance reports, schedule requests, counseling and disciplinary documents, supervisor logs, etc.
Binny’s Beverage Depot, Skokie and Glencoe, IL — Store Manager
2011- 2015
●Customer relations
●Inventory management
●Hiring, scheduling, payroll, and training staff
●Opening and closing store, including paperwork and computer processing.
●Maintaining, assigning, and managing a large staff in their daily duties, facilitating staff in any way, making sure duties are done effectively, precisely and in a timely manner.
●Monitoring store’s operations, including buying for the store, sales and sales projections, data analysis, bookkeeping procedures, daily logs, managing inventory for the entire store and warehouse, greeting customers, facilitating requests, orders, and customer questions, delegating where necessary.
●Ensuring customer satisfaction and maintaining the best retail liquor store in the area.
●General administrative duties, including, but not limited to, creating employee schedules, placing orders, maintaining personnel records, distributing mail, and assisting with payroll using Kronos.
EDUCATION
Loyola University, Chicago, IL — Bachelor's Degree Philosophy and Math
2015
SKILLS
Client relations
MS Office Suite
Payroll software
Scheduling software
Allied Universal Management Program
Securitas Management Program
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