Customer Service Data Entry

Anita Dudley

Colorado Springs, CO 720-***-**** **************@*******.***

Summary

Highly organized Broker Assistant with 40+ years of experience in customer service and financial administration. Experience

Benjamin F. Edwards

Broker Assistant, Greenwood Village, CO 5/15/2022 - Current

• Assisted brokers in the preparation of documents to ensure accurate and timely completion of transactions to include opening new accounts, annuities, IRA contributions and distributions

• Developed strong working relationships with brokers, financial professionals and clients

• Compiled client data for brokers and provided research assistance on individual securities and portfolios

• Performed data entry and created reports for brokers on a daily basis

• Performed Fed wires, ACH and journal entries for client accounts

• Enforced and monitored all anti-money laundering, OFAC and USA Patriot regulations and requirements

• Scheduled client meetings and handled all client disputes GVC Capital

Operations Manager, Greenwood Village, CO 10/1/2005 – 05/15/2022

• Managed conversion to new clearing firm

• Oversaw all incoming/outgoing checks, wires and other distributions from client accounts

• Wire Operator: input all Equity, Mutual Fund and Bond Orders

• Monitored, requested and entered all Required Minimum Distribution from IRA accounts

• Assisted in corporate finance deals

• Verified cost basis information

• Worked with client attorneys on estate matters

AG Edwards & Sons

Operations Supervisor/Office Manager, Denver, CO 8/1/2001 – 11/1/2005

• Ordered and maintained all office equipment and supplies

• Supervised 8 staff assistants

• Branch Systems Administrator: maintained all computer equipment

• Branch Conversion Coordinator: trained brokers and staff for major computer conversion

• Input all trades via wire system to trading floors

• Computed and verified payroll for 8 staff assistants and 25 brokers

• Performed accounts payable and accounts receivable duties

• Resolved client disputes and provided support

• Maintained files for regulatory agencies

Skills Profile

• Client relations expert

• Excellent communication & problem solving skills

• Proficient in MS Office Suite

• Microsoft Teams

• SalesForce

• Docusign

• Next360

• Accounts Payable / Accounts Receivable

• Stock/Bond order entry

• Proficient in typing and 10 key entry

References

Katie Walker 303-***-****

Richard Huebner 303-***-****

Dave Moreno 303-***-****

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