Project Management Delivery Lead

Location:

Cincinnati, OH

Salary:

140,000

Posted:

December 04, 2024

Contact this candidate

Resume:

Tamra Martin-Gianaris, PMP, CSM

**** ********** *****, **** 13-336-***-****

Cincinnati, OH 45248 **********@*****.***

www.linkedin.com/in/tamra-martin-gianaris-pmp-csm-212a325

OBJECTIVE

Accomplished and seasoned IT Professional with 20 plus years in Financial, Insurance and HealthCare verticals with Delivery Lead, Technical Project Management, Agile and leadership disciplines managing medium to large scale application technology and business projects seeking to secure an innovative and challenging career opportunity leveraging skillsets leading to a significant contribution to the success of their employer, stakeholders, product and team.

PROFESSIONAL PROFILE

Large Scale Enterprise Implementation, Waterfall, Agile, Kanban, Scrumban

Delivery Lead/Project Mgr

ScrumMaster/Agile Coach

Sizing, Capacity, Estimating, Story Pointing

Budget Management

Resource Management

Scheduling

Communication and Facilitation

Business Analysis

Conflict Resolution, Negotiation

Cross Team Facilitation

Project & Audit Governance

Risk and Issue Identification, Dependency Management

Sourcing Management

Vendor Management

Enterprise Application Integration & Management

Program Management, Account Management

Continuous Integration, Continuous Development, DevOps

Organizational planning, Sprint, Release Planning, Retrospectives

Team mentoring and Team Building

Servant Leadership

Stakeholder Communications

Inspect & Adapt

TECHNICAL SKILLS

Project knowledge of Microsoft and IBM Dev and Architecture (ASP.NET, XML, SQL Server, HTML, .NET, Java,VB.NET, BizTalk, SharePoint, Oracle, DB2, AWS RDS, Angular, WebServices, Unix/Windows, RedHat Linux, IBM HTTP Server (IHS) WebSphere methodologies))SOA, API, JSON, SOAP, Rest Services, AWS Cloud Technologies

Scaled Agile Framework

Experience managing vendor integrated apps with Clear2Pay(FIS), NCR Aptra, NCR WiseIP, Kofax Agility, Business Objects, Multiview, Cognos and Concur, Tableau

Experience managing large scale projects with on-shore and off-shore teams both with internally developed solutions and integrated vendor code

Word, EXCEL, PowerPoint, Visio, Outlook, SharePoint, HP PPM, HP Quality Center, ScrumWorks, ClearQuest,QTest, Confluence, JIRA, AgileCraft, JiraAlign, Kanban, ServiceNow

Continuous Integration Testing, TDD, CICD, DevOPS processes, BitBucket

General knowledge EDI, FTP, SFTP

EDUCATION

University of North Carolina, Greensboro NC

Bachelor of Science, Political Science

SAFe5.0 SSM Certification 2023

AWS Certified Cloud Practitioner 2022

PMI, PMP Certification 2001

CSM – Certified Scrum Master 2007

Center for Creative Leadership – Leadership Development Program 2004

Mortgage Bankers Assn, SOMB Certification 2007

PROFESSIONAL MEMBERSHIPS & AFFILIATIONS

Project Management Institute

Project Management Network

PMI SW Ohio Chapter

Volunteer for Al Hampton Mentoring Program Oyler Public Schools Cincinnati

Volunteer for Ronald McDonald House of Cincinnati

Volunteer for City Gospel Mission of Cincinnati

Volunteer for Democratic Party of Greene Township, Ohio

PROFESSIONAL EXPERIENCE

(UST Global) Elevance/Anthem Health Care, Mason OH June 2020 – Aug 2024

Scrum Master for Provider Finder Sydney Organization

Played key role in a high performing team assigned to develop feature work for Anthem members as part of a strategic Elevance Sydney Member initiative to improve CSAT scores called “Fixed the Basics” with a goal in achieving 80% customer satisfaction rate.

Key Contributions:

Established a new Kanban Team and implemented SAFe best practices. Led Scrum ceremonies to guide team through PI and Sprint Planning.

Coached and guided new team members in adapting agile framework and SAFe best practices, helping team members to resolve conflicts with data and cross functional team dependencies as well as requiring coordinated integration and testing and planned release data loads.

Worked with Product Owner to support in managing the product backlog and planned backlog grooming.

As Scrum Master, worked with a web services application team and other supporting cross functional teams developing middle tier platform changes delivering monthly releases ensuring all health and provider plan changes critical for Anthem’s Medicare Open Enrollment period starting annually on October 1st assigned to our team were completed and implemented prior to this date.

Propelled team forward in executing SAFe core principles aligning to team’s PI objectives and goals, removing impediments so team could deliver planned epic/project solutions on time and within planned budget.

Represented in Scrum of Scrums to communicate project status to key members of ART tracking progress of team’s sprint work and issue and risk.

Communicated monthly scope release to stakeholders and quarterly accomplishments to executive leadership via

Created monthly governance and quarterly key metrics presentations for UST and Elevance leadership.

Coordinated and facilitated training for team to support SDET model (software development engineer in testing processes) for resource efficiency gains; team completed 25% migration of existing test cases from Java to Typescript in Qtr12024.

Acted as Interim Product Owner in 2023 and planned, prioritized and delivered emergency request from stakeholder prior to deadline date.

Coordinated testing across multiple groups to successfully implement multiple vendor files switching from an EFT to CFX format prior to Open Enrollment deadlines.

Supported cross functional IT teams critical to complete “Fix to Basics” effort deployed on schedule in 2023. Managed and tracked all team’s dependencies and communicated status to leadership.

(UST Global) Anthem Health Care, Mason OH Jan 2020 - June 2020

Scrum Master/Delivery Lead for Clinical API Team

Played key role in upgrades of two of the major vendor upgrades into Elevance Health System for Beacon Health and Epic Payor Platforms.

Key Contributions:

Managed SOA Clinical API team and cross functional dependent teams to support vendor API and web services for major Beacon Health implementation within a budget of under $700,000, all while handling multiple incoming SOA project requests.

Managed and mapped dependencies for new, major API implementation of the EPIC Payor Platform to exchange patient data between Epic and Anthem’s HealthOS systems.

Managed Key audit and compliance projects with dependencies on SOA Clinical APIs from the Anthem Manager Care Platform, which required representation at the Anthem corporate audit committee to report status findings and updates.

(CEI) Anthem Health Care, Mason OH July 2018 – Dec 2019

Delivery Lead/Project Manager

Played key role in migration of one of the last UM systems GBD (Government Business Division) to the Anthem Managed Care Platform.

Key Contributions:

Successfully led the migration of GBD Migration to ACMP Platform in 2019, strategic roadmap item for Anthem to bring all UM systems under one umbrella by 2021 (one of the last remaining UM systems)

Managed at a minimum 30 project intake request in pipeline with an estimated average of 80 hours to complete work per request, team was not part of an ART train at time.

Managed and reported on all project budget requests, managed all resource allocations, provided reporting of budget spend to stakeholders

Drove all deadlines with teams, reported to all stakeholders for risks, issues and obtained all signoffs in order to go live as part of ART procedures.

Fifth Third Bank, Cincinnati, OH March 2013 – July 2018

Lead Project Manager

Played key role in managing project implementation for strategic program initiative for Commercial Customer Portal upgrade and program upgrades for Wholesale Digital Payments & Treasury Platform.

Key Contributions:

Successfully initiated, defined and executed schedules, while working to ensure the ultimate success and acceptance of Global payment systems transitioning from Legacy systems to new platforms. Projects consisted of Account Management Upgrades into Fifth Third Direct Portal and Business Objects Reporting, Business Platform and Payments Framework and Infrastructure Upgrades, Liquidity Cash Reporting, Sterling IBM File Transport Upgrades, Credit Commercial Loan Portal Accessibility and Migration, Customer Mobile Deposit Enhancements, Commercial Mobile Vendor Analysis & Initial Planning, Cash Vault Planning for Upgrade, Cash Payment Systems Data Analytics Reporting, Risk Identified Audit Remediation Projects and Card Supplier Enablement processing.

Installed new automated Check Scanning process providing Sales & Marketing with Data to increase projected revenue by $12MM over 5 years by converting electronic paper to Card Supplier payment.

Implemented Commercial Loan Statement access via FTD portal and migrated statement access to over 20,000 plus customers.

Provided weekly status reporting for FTD, maintaining RAID and communications plan.

Planned and coordinated training for users of major project releases

Identified working sessions necessary to meet project goals and drive progress

Worked with project controllers to meet all the necessary audit tollgate requirements for each of the project phase closeouts within approved timelines.

TEKsystems (Fifth Third Bank, Cincinnati OH) June 2012 -March 2013

Consultant/Lead Project Manager

Responsibilities included managing multiple projects as part of a larger program initiative for a Commercial Customer Portal Modernization upgrade. The projects were kicked off from the initiation phase, and a schedule developed while teams were being on-boarded and requirements defined with Line of Business teams. Responsible for bringing Product Managers, Product Owners, Business Analysts, Developers, Architects and testers to the table to plan and execute scope of work.

Responsible for maintaining a comprehensive schedule and integrating schedule with program scheduled tasks and dependencies for Account Management and Account Management Reporting.

Responsible for proactive risk and issue management to include identifying owners and ensuring agreed actions executed in a timely manner coupled with associated regular reporting to stakeholders and executive sponsors.

Responsibilities including onboarding new resources to team for the analysis and planning of scheduled project work and setting up meetings with required stakeholders to drive the discussions to finalize all pending scope clarifications with team to be able to move forward with progress.

TEKsystems (United Guaranty Insurance, Greensboro NC) Oct 2011 -June 2013

Consultant/Project Manager

Responsible for managing Ecommerce B2B LOS Integration project to integrate MI product pricing engine with Loan Originator’s Investor product pricing system. Played a key role in the Phase II implementation of Optimal Blue project, managing Execution Phase and Schedule from final Development and testing and integrating vendor application code and Internal UAT testing.

Responsible for maintaining Resource Assignment Tasks and project plans in Project Server 2010 on weekly basis managing skillset capacity and budget allocation. Prepared weekly reports on project health for corporate leadership

(RMIC Insurance, Winston Salem NC) June 2000 -Aug 2011

Scrum Master, Proj Mgr, IT Account Mgr

Managed enterprise-wide application tech solutions used by Claims and Policy Servicing. Implemented Strategic initiatives to support a Claims default investigations application converting to a .net database from an Access database that expanded from a 4 user base to a 80 user base in 2010 Financial Crisis for the company with a loss expense billing of 75MM annually. System was developed and updated over 2 year period. .Transferred all claim investigations imaging documents to 3rd party vendor for final opinion prior to final loss mitigation and claim loss payout.

Led the Redesign of the Policy Servicing prem processing application to upgrade the framework technology from VB6 to .NET and make improvements in the speed and efficiency of exception handling of payments and time to complete the batch payments with a matrix organization of resources, managing an annual budget of $750,000 for 2 years from scope planning to closure.

IT PM and IT Acct Mgr for Financial Services managing implementation of external 3rd party software upgrades including budget, general ledger and reporting tools that also integrated with other RMIC proprietary database reporting purposes. These tools included Cognos, Business Objects, Multiview and UPCS Software Packages which serviced over 80 corporate wide users.

Responsible for leading team vendor evaluations as the IT representative and creating RFP and RFI for senior management review/approvals.

References

Victor Ajish, Product Owner

UST Global – Elevance Health

Richmond, VA

*****.******@***.***

*****.******@**************.***

804-***-****

Kamal Menon, Mgr

UST Global – Elevance Health

Richmond, VA

*****.*****@***.***