Social Media Customer Service

Ross Walters

509-***-**** • ***********@*****.***

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SUMMARY OF QUALIFICATIONS:

Career minded, professional individual with over 25 years in marketing, graphic arts, technical writing, and administrative support roles. I am currently seeking an opportunity in which I can apply my experience, knowledge, and skillsets to the benefit of my employer. CAREER EXPERIENCE:

Benefits Assistant American Health Partners (Contract) Franklin, TN Feb 2023 – Sept 2024

• Assisted with two annual distributions of ESOP funds to over 9K participants

• Data entry/customer service/phones/email

• Managed call center team

• Verified and coordinated distribution for beneficiary accounts Online Course Development Nashville, TN Feb 2018 – Present

• My own business/side hustle

• Pre-recorded video-based music lessons

• Produce and edit video content

• Created WordPress site with LearnPress plugin

• Successfully created monthly passive income stream Operations Manager Depot Lawncare Nashville, TN April 2019 – December 2021

• Managed scheduling and collected payments for mows and landscaping work

• Customer service via phone and email

• Managed Crews, materials and supplies

• Implemented email sales campaigns

Marketing Associate Cooper Marketing Solutions Nashville, TN 2013 – Present

• Managed content marketing posts on websites and social media platforms for several IT companies

• Graphic design and layout for datasheets, customer success stories, email banners, logo development, and social media promotions

• Created HTML enewsletters using Adobe Dreamweaver

• Created event registration landing pages and email campaigns using Constant Contact

• Launched new social media platforms for some companies and provided platform “facelifts” for others

Marketing Assistant Cerium Networks Spokane, WA 2011 – 2013

• Writing, editing, and production of contract-winning proposals.

• Used SharePoint 2010 to archive proposals as well as creating and managing SharePoint sites for team collaboration of proposal production.

• Successfully planned, promoted, and staged technical training events

• Maintained customer database (CRM)

• Maintained website and editorial calendar. Managed email campaigns and six different e-newsletter titles with campaignmonitor.com

• Keyword research for SEO on website

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Contract Musician World Healing Center Church Grapevine, TX 2001 - 2011

• Performed as band member at a variety of large domestic and overseas evangelistic events Graphics/Typesetter Mat-Co Business Forms Nashville, TN 1997 - 2004

• Used Quark Xpress and Adobe Photoshop to prepare film to make printing plates

• Proofread pre-press department’s output before committing to press

• Trained employees in the use of the Macintosh computer and software

• Implemented transition from obsolete computer typesetting equipment to modern graphic software EDUCATION:

Condie College of Business and Technology, Campbell, CA Associates Degree, Computer Science

SOFTWARE SKILLS:

Microsoft: Word, Excel, Outlook, PowerPoint, SharePoint, Dynamics CRM, Silverstripe CMS Adobe: Acrobat Pro, InDesign, Photoshop, Illustrator, Dreamweaver Others: Camtasia, Screenflow, Wordpress, Constant Contact, Canva, LawnPro COMMUNITY INVOLVEMENT:

End Slavery Tennessee

Habitat for Humanity

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