Data Entry Associate

Kelly Mcclendon

Saint Louis MO

CANDIDATE OVERVIEW

A highly skilled and detail-oriented professional with extensive experience in operations and data management, primarily within the banking sector. Most recently, as a Check Processing/Data Entry Associate at Wells Fargo, the candidate excelled in processing high volumes of checks, ensuring accurate data entry, and maintaining effective communication with offshore teams. Their ability to handle 200 to 900 items weekly showcases strong organizational skills and a commitment to accuracy in high-pressure environments.

At Bank of America, they were responsible for resolving complex account issues and managing cash levels for ATMs and financial centers, significantly impacting service delivery and customer satisfaction. Their proactive approach in coaching management teams and implementing operational solutions demonstrates a solid understanding of financial operations and problem-solving.

At US Bank, where they identified potential fraudulent activities through thorough data analysis and customer verification. Their analytical skills and attention to detail have been instrumental in developing anti-fraud processes and improving operational efficiency. This combination of analytical expertise, operational acumen, and a strong customer focus positions them as a valuable asset in any financial institution.

Excellent Data Entry Skills entering financial data, updating financial information into the system, and creating reports of financial data and information.

EDUCATION

Masters of Art Management & Leadership Webster University - Webster, MO, US 2017

Bachelor of Science in Management Information Systems University of Missouri - St. Louis, MO 2013

General Associates St. Louis Community College - Kirkwood, MO 2008

EXPERIENCE

Wells Fargo for Randstad – St. Louis MO June 2024 – October 2024

Check Processing/Data Entry Associate

Worked as a team to open mail manually or via the FALCON machine (based on volume).

Entered data of live checks into SharePoint for depositing.

Communicated with offshore team members.

Sorted mail containing live checks.

Logged checks received and key information into SharePoint for depositing.

Conducted dual control review of logged check information for accuracy.

Managed mail opening and mail logging processes.

Handled higher volumes from Monday to Wednesday, ranging from 200-300 to 700-900 items.

Overtime was not mandatory but available as needed.

Bank of America - St. Louis, MO September 2022 – May 2024

Operations Analyst - part-time

Responsible for researching and coordinating issues with vendors, financial centers, and managers regarding ATM Machines, count, and issues.

Responsible for researching and processing anywhere from 15-30-40 account issues per shift.

Connected over the phone after being assigned an issue in a queue and then researching and providing updates on the resolution.

Day-to-day analysis, research, and resolution of varied problems.

Administered defined procedures, conducted analysis and report generation, and exception processing.

Coordinated the implementation of products/services and operational solutions.

Assisted in designing, documenting, implementing, and monitoring new products/services.

Provided guidance to associates within own unit regarding procedural, technical, and/or operational changes.

Held a key operational role within the Cash Management function of Transportation Services, directly impacting the success of ensuring cash availability for customers at Financial Centers (FC) and ATMs.

Worked with the forecasting team to ensure forecast integrity in meeting cash demands and made adjustments.

Monitored FC and ATM cash levels, requested emergency cash services as needed to avoid a cash-out situation and customer impact.

Coached FC Management teams to manage cash levels appropriately and consistently.

Ensured ATM service schedule adherence by FC personnel and Armored Suppliers.

Managed Armored Suppliers to meet contractual SLAs.

Handled incoming call requests from FC and Armored Suppliers to support cash needs and inquiries.

St. Louis Metropolitan Police Department - St. Louis, MO April 2022 to October 2022

Systems Analyst

Collected data, observed workflows, and monitored system activity to identify vulnerabilities.

Developed and executed test plans, test cases, scripts, and procedures.

Communicated findings to company leaders and assisted them in compromising their resources.

Helped guide the implementation of new systems and procedures.

Tested the systems regularly to ensure quality and function.

Explained difficult or sensitive information and worked to build consensus.

Developed, maintained, and evaluated operational systems; identified needs, redundancies, and inefficiencies.

US Bank - Brentwood, MO April 2018 to November 2021

Fraud Analyst

Reviewed and researched live checks to determine potential fraud.

Received data regarding potential fraudulent activity, following up with the customer to verify purchases, and take action if fraud is being committed.

Responsible for processing, researching, and fixing 50-60 potential fraud accounts per shift.

Analyzed data from multiple sources to identify discrepancies, spotted fraud, and eliminated suspicion.

Wrote reports and documented evidence, findings, and recommendations.

Resolved customer issues within the scope of existing service level agreements.

Monitored customer and transactional records constantly to identify unauthorized transactions and fraudulent accounts.

Maintained fraud analysis models to improve the efficiency and effectiveness of company systems.

Ensured confidentiality of all information collected during investigations.

Determined existing fraud trends by analyzing accounts and transaction patterns.

Identified system improvements to prevent fraudulent activities.

Recommended anti-fraud processes for changing transaction patterns and trends.

Demonstrated ability to identify and interpret data and resolve exceptions.

Resolved complex problems with minimal guidance.

Analyzed large amounts of data to find patterns of fraud and anomalies.

Centene Corporation - St. Louis, MO August 2016 to March 2018

Application Analyst

Was responsible for responding to and resolving issues pertaining to EDI submissions.

Performed detailed analysis on reported issues, recommended potential business solutions, and ensured successful implementations.

Worked with application developers to support applications and customer requests.

Served as a liaison between Vendors (clearinghouses), Providers, Health Plans, and internal customers.

Identified EDI transactions: 837, 835, 270/271, 276/277, 834, 999.

Researched and troubleshoot medical codes and EDI transaction issues.

Demonstrated skills in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

Researched claims issues using TM, Amisys, Ramp Manager.

Possessed solid communication both verbal and written, analytical skills, teamwork, and collaboration skills.

Ran SQL queries.

Had the ability to research Rejected Claims, missing reports, rekeys, 270/271.

Made data changes to logic rerouting of medical claims to behavioral health.

Verified design documents, executed testing for new functionality, and detected defect fixes.

Served as a liaison between business stakeholders and IT developers.

Provided clarifications on system requirements and design for integrating-application teams.

Interfaced with multiple channels depending on scope to provide demos and application walkthroughs & training.

Aligned with IT resources to ensure high-quality deliverables utilizing agile methodology for rapid delivery of technology enablers.

Participated in the change request management process to field, document, and communicate responses and feedback.

Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.

Eaton by Bussman/Axelon Service - St. Louis, MO August 2015 to February 2016

Data Analyst/Database Administrator

Gathered information from various sources to identify solutions, interpret patterns and trends, assess data quality, and eliminate irrelevant data.

Mapped, modeled, and documented existing and proposed business processes; studied workflow and entity relationships to re-engineer business processes, reorganize structures, and develop effective system strategies.

Studied, configured, tested, and applied security model changes; arranged roles and supported production-related issues.

Developed, managed, and tested back-up and recovery plans; ensured storage, archiving, back-up, and recovery procedures functioned correctly.

Continuously audited for compliance and effectiveness, including proficiency of back/recovery, license management, and systems resources.

Built database schemes, tables, procedures, and permissions.

Imported and exported data as part of a data conversion plan; performed capacity planning; mapped out the conceptual design for the database; extracted, transformed, and loaded large amounts of data.

Coordinated activities of cross-functional teams to achieve goals of Business Analyst, Supervisor of Ecommerce, and IT projects, including work plans, system design, and testing solutions.

Wrote and maintained technical and functional specifications to document database intentions and requirements.

Administered, supported, and monitored databases; proactively resolved database issues and maintained servers.

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