Customer Service Call Center

707-***-**** JAHHBOD LADSON *******.******@*****.***

PROFILE

Dynamic, success-driven Customer Relations professional with more than a decade of progressively responsible experience in diverse and challenging environments, with a genuine passion for helping people and enhancing the customer experience STRENGTHS

Problem-Solver – exceptional analytical and trouble-shooting skills, with demonstrated ability to identify creative solutions Individual Performer – self-starter with a strong work ethic, able to work and complete tasks independently/remotely Team Contributor – experience team trainer and leader, with proven ability to motivate others and drive a culture of success Communicator – excellent written and verbal communication skills across all platforms – telephone, chat and text SKILLS

Software Applications: MS Office Suite Financial Databases HTML Computer Logic Binary Code Office Processes: Accounts Receivable Invoices Data Entry & Reports Multi-line Telephone Reception Areas of Specialization: Call Center/Remote Work Legal Documentation Occupational Safety Training EXPERIENCE

Recording Document Specialist/ Documentation Specialist [Independent Contractor] OLD REPUBLIC TITLE – Concord, CA [Office closed due to COVID 19 pandemic] May 2017 – Dec 2020

Provided administrative maintenance, storage and retrieval of company documents in a high-volume setting

Developed and maintained systems for document cataloging and storage, as well as document security

Analyzed Grant Deeds, Trusts, Real Estate purchases and other documents to ensure regulatory compliance

Devised and implemented a streamlined process for transmitting documents to the clients and to various databases, resulting in more rapid delivery of requested documents to clients and reduced client inquiry call volume Customer Service Associate

CORPORATE SERVICES, INC. – Reno, NV May 2016 – May 2017

Prepared legal document packages for clients that have filed for LLC or S Corp status with the state of Nevada

Worked closely with management and team to ensure that production requirements were completed on deadline

Maintained database and excel spreadsheet, and corresponded with clients for corrections and adjustments

Processed incoming mail by confirming official signatures and scanning documents into database Client Services Representative

OCCUPATIONAL SAFETY COUNCILS OF AMERICA – Martinez, CA Feb 2015 – May 2015

Register clients for industry-specific Health & Safety certification training, and processed credit card payments

Proctored and administered all computer training courses and tests Customer Service Representative

INTEGRITY STAFFING SOLUTIONS – Dover, DE Feb 2014 – Jun 2014

Provided customer support in a high volume inbound/outbound call center, as well as live chat and emails

Answered customer inquiries, notated order details, and processed return authorizations and refund requests Lead Stocker & Trainer

FOOD LION GROCERY STORE WAREHOUSE [Delhaize Inc] – Dover, DE Oct 2012 – May 2014

Sorted and distributed products to be stocked and ensured correct labeling for price point and POS SKU number

Trained new employees in warehouse organization and procedures as well as safety and corporate policies

Created a new training program to reduce staff turnover and improve both hiring retention and productivity EDUCATION

Accounting Certificate / Microsoft Office Suite Certification CONTRA COSTA COLLEGE – Richmond CA 2019

Information Technology and Criminal Justice

P.O.S.T. ACADEMY POLICE 1, KAPLAN UNIVERSITY 2005

Criminal Justice

NAPA VALLEY COLLEGE – Napa, CA 1997

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