Operations Manager Associate Director

Maneth M. Chap

*** ****** **** **** ****** Hill, TN 37174

469-***-**** Email: ******.****@*****.***

PROFESSIONAL QUALIFICATIONS :

25+ years of financial securities industry with broker/dealers, custodial banks, global and domestic Depositories.

Knowledgeable of multiple DTCC products and services including CAWEB/SMARTRACK and SWIFT standards.

Client service oriented with a focus on attention to detail in meeting deliverables.

Team player, continuous learner and able to adapt to changes in the market industry.

Excellent written, communication, and analytical skills.

Strong interpersonal and relationship skills - able to effectively deal with customers, operations, product, technology and

senior management levels, internally and externally with a heavy focus on Risk Mitigation.

Self-motivated and results oriented in decision making ability to execute quality results.

Proficient PC Skills - Excel, Word, PowerPoint, SharePoint, Outlook, Slack, JIRA, Confluence and Teams.

PROFESSIONAL EXPERIENCE:

Webull Financial Services LLC, St.Petersburg FL

Associate Director/ Broker-Dealer Operations Manager Mar 2023- Current

Lead the Retail Operations team while ensuring performance objectives are met within a collaborative and inclusive work environment of creativity, innovation, and professional growth.

Manage and ensure execution of day-today operational activities including all aspects of trading (oversight, input, reconciliation, fail trade resolution (cash management and cash movement, fund accounting, common fund cash flows and daily control execution around monitoring customer overdrafts/shorts, trade funding, transaction authentication, failed trades, IRA check deposits etc.

Serve as an officer in charge (OIC) and deputy to the Global head of operations in providing coverage across all of back-office operations.

Assist senior management with overall direction, providing feedback and support around planning, strategy and execution.

Manage and streamline transactional processes, maintain updated policies and procedures with respect to the teams’ responsibilities and functions.

Responsible for maintaining strong control environment with strategies to mitigate potential operational risks. This includes handling risk exercises such as disaster recovery exercises, compliance details self-assessments (CDSA) and other third-party risk management responsibilities as part of vendor oversight.

Monitor and report on key performance indicators (KPI) and key risk indicators (KRI) and execute continuous monitoring of core activities.

Coordinate and work closely with various internal stakeholders and external vendors to address any issues and ensure proper escalation, root cause identification and processing improvements, as needed.

Support projects and technological initiatives ensuring requirements are defined, testing and analysis conducted, where applicable, and necessary resourcing to meet deadlines.

Lead team through internal and external reviews including audit and regulatory examinations.

Accountable for key talent management processes including hiring, on boarding, goal setting, performance evaluations and other career development activities for a team.

Performed ad-hoc request and other duties as assigned.

UBS Financial Services LLC, Nashville TN

Associate Director/ Investment Banking Operations Manager Jan 2020- Mar 2023

Manage an offshore third party team of Mandatory and Voluntary Corporate Actions processors responsible for providing corporate action-related custody and Prime Brokerage processing. Provide oversight for the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.

Identify areas requiring analysis of operations and resolution for more efficient operations. Approves the work product and operational output of staff to ensure accuracy on corporate actions daily activities. Proactively monitor and identify risk-reviewing day to day SLAs in accordance with contractual liabilities.

Coordinates with internal departments and external sub custodians, custodians, depositories, agents and brokers to ensure that daily work meets organizational standards. Provides training for new team members and cross-training of all team members. Ensures adequate staffing allocation, performance and personnel management of team.

Responsible for development of policies and procedures and management of written supervisory procedures. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with colleagues as a team.

Responsible for achievement of team goals. Ensures team is equipped to operationalize and attain team objectives. Manage the human resources of the team, including coaching, performance management and career development. May manage financial resources of the team (budgets, expenses, etc.).

Create and maintain key business metrics and perform analysis on trends, conduct periodic performance assessments and provide feedback with respect to productivity and quality.

Maintain metrics on the team’s performance including detailed analysis of any processing and system/industry issues. Assist in the ongoing assessment of the effectiveness of corporate action controls and the tolerances used in applying those controls. Ensure all procedures and processes are accurately documented and updated.

Oversaw the Proxy process for all domestic and international securities held at DTCC and external agents.

Provide assistance with processing corporate action events as needed.

Coordinate and/or participate in other projects as requested.

Raymond James Financial, St. Petersburg FL Feb 2018 to Jan 2020

Senior Quality Control/ Operations Consultant

• Proactively researches and investigates exceptions, red-flags and concerns by gathering, analyzing and interpreting pertinent information and documentation.

• Review Complex Voluntary corporate action work packages to ensure completeness and accuracy, ensures potential risks are mitigated and all guidelines, requirements, and standards are appropriately met.

• Identifies and communicates exceptions and concerns to appropriate levels of management.

• Maintains a high level of attention to detail and accuracy when reviewing high volumes of offers.

• Tracks all outstanding exceptions to ensure resolution and performs validation prior to closing out exceptions.

• Assists in handling escalated issues in an urgent matter to mitigate potential risk of financial loss to the client to firm.

• Gathers information on error activity and reviews results with supervisor to determine root cause; implements action items based on management recommendations for avoiding future errors.

• Assists with the monitoring of various audit controls and functions to ensure appropriate procedures are being followed.

• Works with supervisor to develop reporting methods that identify progress against identified errors.

• Assists supervisor with identifying training needs that will remediate inefficiencies.

• Provides input and influences the overall objectives and long range goals of the quality control function.

• Conducts necessary group and individual training related to improving operational compliance.

Citigroup, Corporate Investment Bank, Tampa FL Sept 2014 to Feb 2018

Voluntary Corporate Actions Team Lead / Assistant Vice President

Responsible for oversight of all voluntary corporate actions both domestic and international securities held in Global (CDS) and domestic (DTCC) depositories. Ensure that all equity and fixed income corporate actions are processed timely and accurately in the IM portfolio accounting platform. Maintain oversight of all voluntary corporate actions to ensure that each is communicated timely and accurately to the respective portfolio management team for decision making and the custodian bank for execution.

Provide guidance to the team by analyzing and understanding corporate action notices including the interpretation of tax reporting implications and cost basis allocation. Assist analysts in verifying corporate action information with alternative sources as necessary (requires the ability to make the determination when additional research may be required).

Lead and manage the recruiting, training, coaching, mentoring, and performance assessment requirements for the team. Effectively lead the team and be a key interface to senior leaders or business partners on relevant matters.

Maintain metrics on the team’s performance including detailed analysis of any processing and system/industry issues. Assist in the ongoing assessment of the effectiveness of corporate action controls and the tolerances used in applying those controls. Ensure all procedures and processes are accurately documented and updated.

Oversee the Proxy process for all domestic and international securities held at DTCC and external agents.

Provide assistance with processing corporate action events as needed.

Coordinate and/or participate in other projects as requested.

Citigroup, Corporate Investment Bank, Tampa FL June 2007 to Sept 2014

Mandatory Corporate Actions Team Lead /Assistant Vice President

Lead a staff of mandatory Corporate Actions processors. Manage all daily operations and ensure all events are processed.

timely and accurately.

Works to identify and clarify requirements using basic conceptual and logical process / data modeling tools and techniques.

Assists in writing project documents (e.g., charter, business cases, and cost benefits)

Discuss proposed system enhancements and modifications with information technology staff

Develops requirements and test plans and schedules

Creates and executes application test cases and validates against expected results

Reconcile, organize and distribute all transactions relating to corporate actions, and ensure corporate actions are processed

effectively and within established standards.

Manage track and mitigate risk associated with client inquiries, customer funding, claims processing, payment allocation,

corporate action processing.

Perform asset reconciliation of entitlements, receivables, payables, proofs, and exception breaks on cash and assets. Research

and respond on complex client inquiries, ensure responses are accurate and timely meeting our service level standards.

Liaise with Depositories, Transfer Agents, Trustees and Issuers in each market to obtain requested clarification / detail

understanding of complex Corp Actions events and processing requirements. Assist team members in resolution of complex

issues.

Perform causal analysis on processes to identify improvements / system enhancements. Prepare weekly / monthly metrics on

department’s performance including detailed analysis of any processing, system or industry issues, enhancements.

Direct interaction with all Customers and Customer Service Officers for related Corporate Action issues. Track and escalate

issues to senior management.

The Bank of New York, New York, NY March 2002 to June 2007

Corporate Actions Senior Analyst

Processed Mandatory and Voluntary Global / Domestic corporate events.

Notified clients and other administrators for eligible accounts by using various communication methods assigned to upcoming

Corporate Actions events.

Followed up and reviewed client instructions, ensured that all transactions were processed correctly on the various systems

(GSP, ASP, and IMMS) and that systems were in balance.

Processed other instructions received from investment officers and administrators, reconcile house and client accounts.

Responded to questions and inquires from clients (both in U.S and Overseas) and from other operating areas.

JP Morgan Chase Private Banking, New York, NY October 1998 to March 2002

Corporate Actions Specialist

Processed Mandatory and Voluntary Global corporate events.

Created Corporate Actions files in database.

Sent email notifications to client administration teams.

Forwarded client instructions onto global custodian.

Monitored settlement of Global Corporate Action.

Processed action, perform quality check and close accounts.

Resolved asset and cash discrepancies.

Volunteered to take on some of supervisor responsibilities.

Worked under limited supervision, provided guidance and training to reorganization clerks.

EDUCATION

College at Albany, Albany, NY

Business Administration/Finance

CERTIFICATIONS

FINRA Series 99

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