Sam's Club Office Manager
Resume:
Jenna Laird
Aurora, CO *****
***************@*****.***
Proficient in Microsoft Office
Suite
Proficient in Microsoft Excel
Office Manager
Regen Revolution, Arvada, CO May 2022 - August 2024 Grocery/Consumables/Compliance Manager
Sam's Club, Arvada, CO October 2017 - April 2022
Work History
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills. Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Oversaw accounting, budgeting, and financial reporting. Created and implemented organizational policies and procedures. Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Developed close working relationships with front office and back office staff.
Assisted with regulatory issues such as compliance. Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Addressed and remedied all patient or team member issues. Consulted with healthcare professionals on business decisions. Built and managed processes for tracking and monitoring department performance.
Created organized filing system to manage department documents. Identified opportunities to streamline processes and improve office operations and efficiency.
Manages $35 million business
Manages 10-15 associates directly
Manages 135 associates indirectly
Responsible for hiring, terminating, evaluations, scheduling, and disciplinary actions
Regularly use Excel, Microsoft Office, Microsoft Word Responsible for completing compliance tasks as mandated by state and federal law
Managing time and associates to complete tasks
Manage payroll budgets as directly by company policy Teaches and trains incoming associates.
Skills
Sales Advisor, Trainer Coach
H&M February 2017 - October 2017
Claims Associate
Sam's Club March 2015 - May 2017
Secretary III, Training Section
Indiana State Police July 2016 - December 2016
Various Positions including Cashier, Clothing Merchandiser, Book Merchandiser, Produce Associate, and Floor Associate Sam's Club November 2010 - March 2015
Runs cash register to complete customers' purchases Responsible for following proper standards in relation to garment caring and clothing related tasks
Provides customer service
Trains incoming sales advisors on proper procedures related to working in a clothing retail store
Trains incoming sales advisors on register transactions and proper handling of money, merchandise, and customer service
Works as part of a team, as well as independently to complete tasks Acts as mentor for all incoming sales advisors.
Process returned merchandise according to company policies Regularly use computers and telephones to receive, and file for credit from vendors
Regularly process hazardous waste materials in compliance with state and federal regulations
Oversee the claims department
Training associates on proper procedures related to claims management and hazardous waste
Use forklift to move merchandise daily
Keeping track of recalls and removals of product to assure merchandise is safe for purchase
Filing paperwork of claims and credits issued
Managing time to complete all tasks.
Regularly uses Excel to track data
Processes paperwork related to In-state and Out-of-state travel of personnel Makes reservations for lodging, rental cars, and airlines for personnel Coordinates with personnel to register training courses Files paperwork related to training
Performs office duties such as typing training orders, answering phones, and creating spreadsheets
Regularly uses Microsoft Outlook
Works independently to complete workload.
Provided member service daily to meet company policy Practice safe work standards to meet company directives Handled money and merchandise daily
Worked on a team to complete goals throughout the store. Indiana State University
Criminal Justice
Status: Still taking online classes
New Castle Chrysler High School
General Studies June 2010
Status: Honors Diploma
Education
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