Customer Service Sales Manager

DH

DEBORAH HAWS

********@*****.*** 515-***-**** Ankeny, IA 50021

Motivated and success driven professional with 20-year background in exceeding revenue goals, developing new accounts, and achieving high customer service ratings. Highly skilled in negotiations, analytical thinking, contract management, staff training and development, and budgeting. Recognized for outstanding multitasking, problem-solving, and team leadership abilities. Expertise includes extensive meeting and event planning including employee celebrations, trade shows, corporate meetings, and travel arrangements. Moms Meals Ankeny, IA

Customer Service Representative

01/2024 - 09/2024

Assisted customers with product selection, ordering, order issues, and replacements.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Ensured customer confidentiality through strict compliance with HIPAA guidelines.

Iowa Realty Co Inc Ankeny, IA

Real Estate Agent

11/2018 - 09/2024

Advised clients on market conditions, prices, mortgages, legal requirements and related matters.

Interstate All Battery Center Urbandale,

Iowa

National Account Sales Manager

02/2003 - 11/2018

Negotiated and closed contracts with Fortune 500 companies. Outperformed expected levels of productivity consistently. Prioritized proactive engagement to manage customer concerns. Maintained strong client rapport to ensure optimal quotes. Facilitated and attended numerous trade shows.

Orchestrated events for employee recognition, training, and holidays. Johnston Business & Conference Center

Johnston, Iowa

Center Operations Manager

05/2002 - 07/2002

Managed all daily operations of both the business center and conference event center.

Negotiated contract terms which included office rental space agreements and event contracts.

Embassy Suites on the River Des Moines,

IA

Corporate Sales Manager

06/2000 - 07/2002

Developed strategies to increase corporate sales revenue. Analyzed market trends, evaluated competitors' activities and developed pricing models.

Iowa State University Ames, IA

Bachelor of Science in Family And Consumer Sciences Summary

Experience

Education and Training

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