Customer Service Call Center

OBJECTIVE:

Results-driven professional with extensive experience in customer service, sales, and management roles. Seeking a challenging position that allows me to utilize my exceptional interpersonal skills, sales expertise, and leadership abilities to deliver outstanding customer experiences, drive sales growth, and effectively manage teams, contributing to the overall success and profitability of the organization.

EXPERIENCE:

Javwireless Bay Shore, NY

Customer Service Seller Mar 2022 to Jun 2023

Provided outstanding customer service by assisting customers with inquiries, product recommendations, and sales transactions

Developed and maintained strong product knowledge to effectively address customer needs and ensure customer satisfaction

Met and exceed monthly sales targets, consistently achieving a high conversion rate

Collaborated with cross-functional teams to resolve customer issues promptly and efficiently

Handle customer complaints and provide appropriate solutions to ensure a positive customer experience

Sitel Colombia

Call Center Agent Dec 2019 to Mar 2020

Delivered excellent customer service and resolved inquiries for customers of Iberia Airlines

Handled a high volume of inbound calls, addressing customer concerns and providing accurate information

Managed customer bookings, reservations, and cancellations in a fast-paced and dynamic environment

Demonstrated strong problem-solving skills to resolve customer complaints and ensure customer retention

Collaborated with team members to meet and exceed performance metrics, including average handle time and customer satisfaction ratings

Carnes La Canasta Colombia

Administrator and Customer Service Representative Dec 2018 to Jun 2019

Managed administrative tasks, including data entry, record keeping, and scheduling appointments

Assisted customers with inquiries, product information, and order placement

Handled customer complaints and worked towards effective resolution, ensuring customer satisfaction

Collaborated with internal teams to streamline processes and improve overall customer service experience

Assisted in training new employees on customer service protocols and company procedures.

EDUCATION:

Dr. Jose Gregorio Hernandez Venezuela

Human Resources Management

ADDITIONAL SKILLS AND ABILITIES:

Proficient with Microsoft Office – Word, Excel, PowerPoint

Speaks fluent Spanish

Ability to work efficiently as part of a team

Strong work ethics

Fast learner and detailed oriented

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