Project Management Business Operations

Himasagarika C N

206-***-**** ********@*****.*** LinkedIn Seattle,WA

With 6+ years of experience in driving operational improvements, streamlining business processes, and leveraging data driven insights to support strategic decision-making, I am a results-oriented project management professional. I specialize in driving complex projects to completion through effective leadership, and a deep understanding of technology and business operations. I excel at leading cross-functional teams, mitigating risks, and applying agile practices to optimize performance and enhance productivity. My knack for problem solving and building lasting stakeholder relationships fuels my ability to navigate and implement solutions that meet both client needs and organizational needs. I thrive on identifying challenges, analyzing data, and fostering an environment of innovation to overcome obstacles and achieve goals. PROFESSIONAL EXPERIENCE

Toyota Technology Manager Mar 2024 – Present

• Provided weekly reports on progress of Toyota Vehicle Hub application development to leadership.

• Worked with a team of 12 dev’s to define and drive process improvement leading to on time delivery of the project.

• Implemented Agile methodologies, leading daily sprints & leveraging JIRA dashboards to track progress.

• Monitored and reported the project progress to objectives in timeframes, scope, quality, costs and risks.

• Identified potential sources for solutions, and contacted appropriate parties to initiate action.

• Collaborated with tech leads to understand user needs; developed custom APIs and precision scoring for Toyota vehicle hub query recognizer, achieving 99% accuracy and a 67% increase to 50,000 daily queries; owned product delivery by collaborating with platform engineering to establish a secure, scalable Kubernetes server on AWS for build data delivery and access control.

• Worked on Microsoft Azure solutions for Authentication and Authorization of the cloud front Toyota Applications.

• Managed HIP Sprints by closely working with the development and testing team to integrate the application, system test and move the work product from lower environments to SIT, QA, UAT and PROD.

• Executed business validation testing for the project delivery enhancements and coordinated with BPM and engineering staff to examine the bugs and triage

• Supported onboarding of 30 team members while being a global POC for data updates, roadmap, and status reports of all features on Vehicle Hub.

• Played a key role in evaluating design and demo of new scenarios and features, and prepare documentation and generate E2E test scenarios to support business validation testing. Elevance Health Project Manager Apr 2023 – Oct 2023

• Worked with a 18 members cross-functional team to successfully implement client requirements in BYOR for evolve.

• Experience in Project Management in Healthcare I.T. and Healthcare Revenue Cycle.

• Created Stand up Dashboards, which gives a clear visibility of backlog and tasks associated with the team. Worked directly in JIRA, Agile Craft and Confluence to manage and track the PI.

• Organized and Managed Trainings for BYOR Application users to train them on using the application, leading to 20 % lesser queries to the customer support team.

• Experience in people management, strategic planning, risk management and change management.

• Owned the implementation of a customizable UI interface with UX and product teams.Resulting in an upgrade management system that enhances customer visibility of agent coverage remediation of real time health issues resulting in an upgrade management system that enhances customer visibility of agent coverage and remediation of real time issues, resulting in a 39% reduction in installation, upgrade, and compliance issues.

• Mitigated critical risks in the project roadmap by creating a comprehensive risk mitigation plan, identifying potential risks and challenges within projects, resulting in a 30% reduction in project-related issues. Quantiphi Project Manager Feb 2022 – Sep 2022

• Directed and monitored the team progress along with tracking the roadblocks to achieve project progression for scanners Product catalog in Zebra application.

• Managed communication, stakeholder requirements and progress to improve performance of the features in the zebra web application for scanner product catalog.

• Took ownership of end-to-end product delivery, ensuring solutions are delivered as per the program timelines

• Knowledge of project management methodologies and tools including software and computer processes and PC desktop applications.

• Estimated project costs, prepared budget recommendations, monitored and reported project performance to budget constraints.

• Worked on MS Azure solutions like migrating and modernizing existing applications and infrastructure to the cloud.

• Experience in resource planning and management, preparing source plans and monitoring of overall efforts.

• Directed enhancements to the web presence through HTML/CSS updates and SEO optimization, increasing web traffic by 40%.

• Fulfilled key tasks, such as gathering requirements, documenting business process, developing functional specifications, and evaluating solution requirements

• Developed a SharePoint knowledge management database and implemented Tableau for tracking progress, improving organizational efficiency by 30% .

• Engaged with internal stakeholders to prioritize features, evaluated technical feasibility with the IT team and Data engineers; ensured success criteria and performance metrics are met by user acceptance testing (UAT) and tracked progress using JIRA tickets.

Infor Program Manager June 2021 – Feb 2022

• Developed project plans for Infor ION Application and defined scope, milestones, and metrics, ensuring 100% on-time delivery.

• Collaborated with senior leadership to execute company-wide live training and informative events for all the Infor ION API internal users and clients about the usage of ION API.

• Developed reports and dashboards to track various project KPIs using Power BI and Power Apps.

• Developed lists of tasks, defined their interdependencies, assigned resources, and tracked the task progress to completion.

• Proficient in managing program communications with stakeholders at all levels

• Facilitated collaboration and decision-making across teams to deliver customer value.

• Determined and implemented the ideal Agile practice(s) for a specific project or program by pulling from the breadth of Agile techniques including Scrum, Kanban, Lean, XP, etc.

• Determined specific project deliverables, defined the process for the approval of deliverables, and specified quality criteria for deliverables following SOW.

• Collaborated closely with cross Product Managers, Solution Architects and internal and external business partners for technical solution delivery.

• Conducted PI planning session and lead the squad team with engineers, analysts and subject matter experts

• Executed gap analysis to determine the current state with the future state, and created workflow scenarios,traceability, and validation

• Displayed competency in executing user acceptance testing (UAT) and implementing the release to end users by preparing design demos, readiness documents, and release notes. Infosys Senior Management Consultant Jan 2018 – June 2021

• Led the content development program for Wingspan – one stop destination for upskilling for internal & external users.

• Encouraged collaboration in very brief meetings to rapidly take the pulse of the project, address challenges, and coordinate team activities.

• Conducted user research to understand the product market fit, user requirements, and translated them into use cases, product requirement documents and functional prototypes for Wingspan.

• Collaborated with the dev team on sprint planning to automate content quality dashboards for wingspan, while improving performance by 43%.

• Tracked goals, managed budget and provided reporting to create 50+ text based courses (+ve customer rating of 92% + and 500K+ views) - by collaborating with 10+ product teams, 12 global POCs and 4 vendors.

• Collaborated with multiple teams across the wingspan to publish 18 video courses in wingspan that received 4.6/5 ratings.

• Led all phases of software development lifecycle –Requirements elicitation, solution design, review and sign off BRS, facilitated cycles testing, sign off on UAT, go/ no-go, cut over plan and deployment, Go-Live, production support.

• Identified and evaluated requirements to generate comprehensive work products, including validation and traceability for new enhancements and integrations.

• Worked as a Technical and L & D Trainer and trained over 2000 employees on UI technologies along with Soft skills and Management skills.

SKILLS

Product & Marketing: Agile (Scrum, Kanban), Road mapping, Empathy maps, Development Lifecycle, Messaging & Positioning, Go-To-Market Strategy, ROI Analysis, Design Thinking, Content Development, User Experience Tools & Technologies: MS Office, SQL, Asana, Capacity Planning, Budgeting, Change management, Data Analytics, JIRA, SDLC, Agile methodologies,HTML,CSS,Javascript,Angular,React. Cloud : Extensive experience securing and deploying workloads on AWS, GCP, Azure EDUCATION

ALAGAPPA UNIVERSITY, June 2019 – May 2021, Master of Business Administration(M.B.A) in H.R KLUNIVERSITY, July 2013 – May 2017, Bachelor of Technology (B.Tech) in Biotechnology CERTIFICATIONS

Microsoft Certified Azure Fundamentals

PMI

Project Management Professional - Udemy

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