Network Admin Service Desk

Michael W Haugen

*** ******* *****, ********, ** 55129 651-***-**** ********@*******.***

Education

BERTHOLD HIGH JUNE-1985 BERTHOLD, ND

·Education: High School Diploma

MINOT STATE UNIVERSITY JUNE-1989 MINOT, ND

·Major: B.S. Computer Science

·Major: Business Management

Skills & Abilities

PAST CERTIFICATIONS

·A+, Network+, Novell CNE, Cisco CCNA

Experience

COMPUTER PROGRAMMER FARSTAD OIL 1994-1995

·Created / Modified applications, writing code in C, C++, COBOL, and Pascal.

·Unisys, and Novell Netware support / admin.

COMPUTER PROGRAMMER / NETWORK ADMIN FAMILY SERVICE 1995-2003

·Experience in Novell Netware 5/6, GroupWise, and eDirectory.

·Red Hat / Fedora Linux with FreeS/WAN VPN for site-to-site connectivity.

·CMHC software and programming in CMHC proprietary language.

·Advanced Revelation - database and programming.

·Desktop management through Novell ZENworks.

NETWORK ADMIN CHILDREN'S HOME SOCIETY 2003-2012

·Setup and managed Citrix XenApp environment. (Citrix Secure Web Gateways' with NLB load balancing, with four Citrix XenApp Servers).

·Extensive work with HP ProLiant servers, and HP ProCurve switches (VLANS, and LACP trunks for Hyper-V hosts).

·Setup Hyper-V environment, with VM's for file share, Citrix, Raiser's Edge, and GP servers.

·Managed organizational GPOs, and AD structure.

·Managed Network appliances like Watchguard Firewall, Barracuda Spam appliance, and Cisco routers.

·WAN technology worked with - T1 point to point, PRI for phone system (MN / Silver Spring, MD), Site to Site VPN (Watchguard to Linux FreeS/WAN).

·Desktop management and image deployment with Windows Deployment Services.

SERVICE DESK / NETWORK ADMIN LUTHERAN SOCIAL SERVICE OF MN 2013-2024

·Service Desk

oIncident management with Service Now.

oImaged workstations, configured scanning, printing, etc.

oWorked tickets troubleshooting Office 365/2016, Azure workstation join and CA, MDA, and various other issues.

oInstalled, and spent time troubleshooting devices like Topaz pads, all in one printers, scanners, etc.

oManaged ESET Anti-virus and implemented upgrades of the product.

·Network Admin

oExtreme Switch - EXOS config and deployment of new universal switches to remote sites to replace gen1 switches.

oSonicWall - Managed agencies firewalls to include: add / removal of access rules, setup of VPN tunnels, configuration of new sites, etc.

oUnifi UDM / UDR config and deployment at several sites. Created documentation for service desk to take over support / config for these devices.

oWorked with Arctic Wolf support to set up and configure AW risk server and create firewall rules for environment.

oSupported and configured Cradlepoint routers, as well as Verizon 5G Business Gateways for remote offices and PSS homes.

oSupported and implemented Nessus vulnerability scanning for InfoSec review.

oAruba AP deployment / replacement at remote sites, and management in Aruba Central console.

oClearpass Policy Server troubleshooting for WIFI issues, and WIFI weekly password generation.

oInstalled and configured XIQ-SE SNMP management system for upgrade from current XMC console, which manages switch, firewall, and ping devices.

oKnowledge of DA and AOVPN technologies.

oIn charge of cutovers from MPLS sites to standalone, which included firewall, switch, and AP configuration changes.

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