General Manager Regional Office

Yi (Catherine) Chen

Tel: +1-213-***-**** Email: **.****.****@********.***.***

SUMMARY

Over 27 years of consecutive professional experience, 18 of which are in the international shipping and logistics industry

Over 15 years of managerial experience; the latest position held was regional office general manager; experienced in administrative and financial management as well as customer relations maintenance

Solid communication skills; proficient in English and some Japanese; have dealt with clients all over the world, particularly from Europe, North America, Northwest Africa and East/Southeast Asia

EDUCATION

University of Southern California, Marshall School of Business- Los Angeles, CA Jun/2023 - Jul/2024

Master of Business Administration (STEM)

Ningbo University - Ningbo, Zhejiang, China

B.S., Automation and Computer Science Sept/1988 - Jun/1992

Core courses: Calculus, Discrete Mathematics, Probability & Statistics, Microprocessor Theories, Database Management, Digital Communication Theories, Operating Systems, Introduction to AI, Software Projects, Computer Networks, College English

Honors: No.1 in GPA of the class of 50 students.

PROFESSIONAL EXPERIENCE

Prime Cargo, Ningbo Branch Ningbo, China

Regional Office General Manager 12/2004-01/2020

Managed company’s daily operations, e.g. office space relocation, making yearly budget, payroll processing, staff recruitment, administrative and tax compliance

Maintained company financial health through timely collection of accounts receivables and avoiding bad credit

Expanded clientele base and updated company’s weekly shipping quotations

Attended major biddings organized by large international logistics companies; sourced shipping companies, container suppliers, and customs clearance service providers that matched the specific needs of clients

Managed international shipping orders; bridged domestic shippers with foreign shipping agents and arranged logistics; managed customs clearance for shipping imports

Drive team efforts to meet the goals (operating system upgrade, sales increase, etc.) set by the Shanghai/International head office

Maintained good client relations through calls and visits; timely responded to feedback

Coordinated with other Prime Cargo branch offices to facilitate their business activities in Ningbo area

Mediterranean Shipping Company, Ningbo Branch Ningbo, China

Europe Regional Sales Manager 03/2002- 09/2004

Tracked domestic shippers on behalf of international MSC branches; arranged shipments and delivery pickups, and forwarded shipping information to destination ports

Accepted and confirmed booking of domestic shipments

Updated weekly quotations on shipping routes to the Mediterranean and responded to customer inquiries

Coordinated with the marketing department for promoting various shipping lines and seasonal discounts

Facilitated clients in communication with other departments of the company; conducted shipping documents processing

China Packaging Imp/Exp. Company Ningbo, China

IT Specialist 08/1992-10/2000

Established the company’s first computer lab; purchased software and hardware equipment and designed digitalized office space

Helped coworkers solve computer issues; maximized the application of computers in conducting international trade within the company

Facilitated management in creating official records, covering initial entries and updates

Assisted the financial manager in preparing accounting records and reports

Learned international trade practices from coworkers; helped streamline company procedures through digitalization

MISCELLANEOUS:

Obtained the Chinese Securities Trader Professional Qualification Certificate (2021)

Passed Japanese Language Proficiency Test N1 (2017) and N2 (2016)

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