Customer Service
Resume:
Shaylee Poll Jones
Hooper, UT *****
***********@***.***
MY GOAL IS TO BE AN EXEMPLARY EMPLOYEE THROUGH HARD WORK AND ATTENTION TO DETAIL. I BRING A STRONG WORK ETHIC AND OUTSTANDING ABILITY TO TROUBLESHOOT EVERYDAY CUSTOMER SITUATIONS BY USING PROBING QUESTIONS, PROFESSIONAL COMMUNICATIONS AND CRITICAL THINKING. I LOOK FORWARD TO WORKING IN A DEPARTMENT THAT WILL ALLOW ME TO WORK AS A TEAM WITH MY PEERS AND PROVIDE A FUN EXPERIENCE FOR ALL Authorized to work in the US for any employer
Work Experience
Co-Owner and Office Manager
Gone Truckin LLC-Hooper, UT
November 2022 to Present
Co owner of Gone Truckin LLC.
Processing invoices and managing office budgets. implementing and maintaining procedures/office administrative systems
Authorizing repairs and work loads.
Credit maintenance specialist
Citibank (Citi)-Roy, UT
February 2024 to June 2024
Interact with clients assigned through inbound calls and process queue work Assist in performing credit deaccessioning using internal and external credit information such as credit bureaus, trade experience, personal guarantees, financial statements, and bank references Analyze information to judge credit worthiness
Assist in client issue resolution and addressing credit needs Aid in ensuring compliance to company and credit policies, auditing procedures, and department goals and standards
Aid in ensuring consistency and quality of process across the company Support cross-training and line-balance opportunities to assist business partners Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Lead Development Representative
Marketstar-Ogden, UT
January 2022 to January 2024
Lead management specialist on the ExxonMobil project. Qualifying leads passing off to appropriate teams. Helping with allocation, SPA requests updating amending current prices for distributors. Parts Manager
Ogden diesel-Ogden, UT
May 2021 to January 2022
GREET CUSTOMERS WHEN THEY WALK INTO THE OFFICE, SUPERVISE AND DESIGNATE WORKFLOW, ANSWER INCOMING CALLS, MAKE OUTBOUND CALLS TO VENDORS, DEALERS, COMPANIES. COUNT AND ORDER INVENTORY. WATCH EBAY FOR PARTS ORDERED, PREP TO BE MAILED OUT. ORDER PARTS, BUILD WORK ORDERS, BUILD ESTIMATES FOR CUSTOMER. RECEIVE PAYMENTS, CARD, CASH, CHECK, PURCHASE ORDERS. COMMUNICATE WITH TECH ON DIAGNOSIS, COMMUNICATE WITH CUSTOMER AND/OR COMPANY FOR AUTHORIZATION. NAVIGATE USING GOOGLE, FINDITPARTS TO LOCATE PARTS. USE FLEET CROSS TO FIND PARTS UNDER DIFFERENT PART NUMBERS. SEND OUT STATEMENTS TO CUSTOMERS, CALL VENDORS AND MAKE PAYMENTS ON INVOICES AND STATEMENTS FROM PREVIOUS MONTH.
Service writer
Boss Shop-Ogden, UT
September 2019 to May 2021
Greets customers promptly and provides friendly competent customer service. Coordinates the service center’s scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Customer Service Representative
The Bugnappers Pest Control-Ogden, UT
May 2014 to May 2017
INBOUND AND OUTBOUND SALES, COLD CALLING TO NEW CUSTOMERS. SOLD PEST CONTROL SERVICES, LAWN CARE SERVICES, TREE CARE AND AIR DUCT CLEANINGS. POST ON SOCIAL MEDIA PLATFORM TO ADVERTISE SERVICES. BEGINNING OF SEASON CALL EXCISTING CUSTOMERS TO SET UP SERVICES FOR THE YEAR, UPSELL SERVICES. CONTACT CUSTOMER’S FOR COLLECTION OF PAYMENTS.
Skills Used
Hand eye coordination collections
Account Executive
PayPal-Ogden, UT
February 2013 to May 2014
BUSINESS TO BUSINESS, MERCHANT SERVICES. CONTACTING MERCHANTS WHO HAVE PAYPAL AS A CHECKOUT OPTION ON THEIR WEBSITE. BROWSE WEBSITE TO FIND BEST SOLUTION TO HELP MERCHANTS WITH SHOPPING CART ABANDONMENT. CONTACT MERCHANTS WHO DID NOT OFFER PAYPAL AS A CHECKOUT OPTION ON THEIR WEBSITE. OFFER A BILL ME LATER BANNER ON WEBSITE TO HELP CUSTOMERS WHO WOULD LIKE TO PURCHASE HIGH QUALITY ITEMS. OFFER MERCHANTS A PAYPAL HERE DEVICE WHO GO TO TRADE SHOWS AND EVENTS SO THEY ARE ABLE TO ACCEPT PAYMENT FOR ITEMS.
Inbound sales
focus services-Roy, UT
December 2010 to February 2013
INBOUND SALES AGENT, BUILD RELATIONSHIP WITH CUSTOMER ON CUSTOMERS NEEDS. ENTER CUSTOMER PROVIDED INFORMATION INTO SALESFORCE, ADDRESS WOULD GENERATE CABLE PROVIDERS OFFERED IN THAT LOCATION. SERVICES OFFERED CABLE, INTERNET AND PHONE SERVICE. Education
High school diploma
Roy High School
August 2006 to May 2009
Skills
• Time management
• Microsoft Excel
• Data entry
• Google Suite
• Cold Calling
• Account Management
• Microsoft Office
• Marketing
• Accounts payable
• Salesforce
• Outbound Sales
• Upselling
• Sales Management
• Inside Sales
• Lawn Care
• Pest Control
• Tree Care
• Typing
• Social media marketing
• Windows
• Bookkeeping
• Budgeting
• Office management
• Sales
• Inside sales
• Cold calling
• Account management
• Sales management
• Customer service
• Outbound sales
• Upselling
• Salesforce
• Marketing
• Negotiation
• Typing
• Windows
• Cash handling
• Office management
• Microsoft Outlook
• Cash register
• Bookkeeping
• CRM Software
• Pricing
• Computer skills
• Communication skills
• QuickBooks
• Microsoft Excel
• Accounting
• Accounts payable
• CRM software
Additional Information
• HIGH LEVEL PERFORMER
• EXCELLENT VERBAL, WRITTEN, AND INTERPERSONAL COMMUNICATION SKILLS.
• PAYMENT PROCESSING
• ABILITY TO EXECUTE IN A FAST PACE, HIGH DEMAND ENVIRONMENT WHILE BALANCING MULTIPLE PRIORITIES.
• ABILITY TO NEGOTIATE, INFLUENCE, AND COLLABORATE TO BUILD SUCCESSFUL RELATIONSHIPS.
• PROFICIENT IN MULTIPLE SYSTEMS (MICROSOFT EXCEL, OUTLOOK, WINDOWS, SALESFORCE, VISION, MADDEN CO, FLEETCROSS)
• ABILITY TO COMMUNICATE EFFECTIVELY AND EFFICIENTLY.
• 5+ YEARS IN CUSTOMER SERVICE/SALES EXPERIENCE
• 2+ COLLECTIONS EXPERIENCE
• CRITICAL THINKING
• STRONG ANALYTICAL SKILLS WITH HIGH ATTENTION TO DETAIL AND ACCURACY
• PERSISTENT AND PUNCTUAL
• ABILITY TO PRIORITIZE WORK, MEETS DEADLINES, ACHIEVE GOALS, AND WORK UNDER PRESSURE IN A DYNAMIC AND COMPLEX ENVIRONMENT.
• NETWORKING AND WORKING WITH BUSINESS PARTNERS.
Contact this candidate