Housing supports/Case Management
Resume:
LORENE FERGUSON
Minneapolis, MN 55404
********@*****.***
As a motivated and positive professional, I excel in building rapport with clients and colleagues. I remain calm and effective in stressful situations and strongly believe in the importance of a positive and supportive environment. Furthermore, I bring several years of diverse customer service experience, along with strong accounting and administrative skills. Education
Minneapolis Community and Technical College, Minneapolis, MN AS Degree — Human Services
Minnesota School of Business, Minneapolis, MN
Certificate — Business Management
Work History
Supportive Housing Case Manager
Agate Housing and Services/House of Charity
Dates of Employment: 2017 – Present
• Provided home- and community-based case management services to assist over 200 homeless individuals in finding and maintaining housing.
• Managed multiple sources of funds to assist participants and maintained accurate records.
• Built relationships with landlords and provided landlord-tenant support and mediation.
• Maintained participant files and completed accurate and timely documentation, including daily case notes and data collection.
• Offered regular and quality contact with participants in a harm reduction setting to maintain trust, assist in crisis prevention, and meet individual needs using a person- centered approach.
• Developed individual goal plans with participants and provided necessary support to achieve participant-identified goals.
• Supported and effectively worked with participants from diverse backgrounds, including those experiencing domestic violence, mental health challenges, low income, and chemical health issues.
• Communicated and coordinated services with other program staff; attended and participated in team meetings.
• Provided housing support during times that met the needs of participants.
• Performed other duties as assigned.
Client Advocate II / Front Desk Associate
Sober Housing Facility – Catholic Charities
Dates of Employment: 2014 - 2016
• Worked with late-stage chronic alcoholics, providing advocacy and support.
• Conducted one-on-one intake interviews with potential clients, developed goal plans, and made referrals to community resources.
• Familiar with crisis intervention and harm reduction techniques.
• Facilitated women's and youth group activities.
• Provided extensive case management and documentation via Client Track.
• Completed over 300 hours of internship work as a Women's Advocate at a battered women's shelter.
• Developed and maintained relationships and rapport with clients and colleagues.
• Remained calm and effective in extremely difficult and stressful situations.
• Strong belief in the importance of companionship and support in patient care.
• Extensive customer service experience along with strong accounting and administrative skills.
Front Desk Associate
RS Eden, Emanuel Housing, Minneapolis, MN
Dates of Employment: 2015 - 2017
• Provided professional customer service and front desk coverage.
• Answered phones and responded to inquiries from residents and the general public.
• Served as a Mandated Reporter.
• Maintained security by monitoring the front door and security cameras.
• Completed regular building rounds to ensure the building's security and the well-being of tenants.
• Greeted and directed all visitors, maintaining resident and guest logs.
• Implemented all safety and security requirements for the building.
• Upheld and enforced building and lease policies and procedures.
• Administered Alcohol Breathalyzer tests to residents on demand.
• Managed emergency situations through incident reports and shift logs. Jewelry Consultant/Key Holder
Ultra Diamonds, Mall of America, Bloomington, MN
Dates of Employment: June 2010 – February 2012
• Responsible for opening and closing the store as assigned.
• Prepared daily cash drawer receipts.
• Counted and reconciled daily inventory counts.
• Maintained client database.
• Created daily reports and handled other store operations duties.
• Strived to and successfully achieved monthly sales goals and objectives. Assistant Property Manager / Front Desk Coordinator Project for Pride in Living, Minneapolis, MN
Dates of Employment: 2007 – 2009
• Assisted with the rental application process and showed vacant apartments.
• Ensured all compliance paperwork was accurate and complete with various Federal, State, and City housing programs (FACT, Shelter Plus, Housing Tax Credit, MPHA, and MHRA).
• Adhered to housing rules and regulations.
• Processed rental payments and credits.
• Initiated work orders using the Yardi reporting system.
• Coded and tracked invoices.
• Verified all information in the housing application process.
• Organized community meetings and events.
• Experienced in working with a culturally diverse client base. Account Clerk II
City of Minneapolis, Minneapolis, MN
Dates of Employment: 1998 – 2006
• Processed Accounts Payable (A/P) and Accounts Receivable (A/R) invoices.
• Coded and matched receivers with vendor invoices.
• Processed biweekly payroll for over 250 city employees.
• Prepared A/P journal entries using Excel and the data warehouse.
• Entered payroll data using PEIRS and other PeopleSoft software.
• Reconciled monthly vendor account statements.
Senior Support Services Supervisor / Police Clerk
Hennepin County Sheriff's Department, Minneapolis, MN Dates of Employment: 1991 – 1998
• Supervised support services staff and managed daily operations.
• Maintained accurate records and documentation for the department.
• Assisted in the preparation of reports and legal documents.
• Coordinated communication between various departments and law enforcement agencies.
• Handled public inquiries and provided information as needed.
• Processed and managed sensitive and confidential information.
• Ensured compliance with departmental policies and procedures. Certificates
• CPR
• Vulnerable Adult
• Motivational Interviewing
• Trauma-Informed Care
• Crisis Intervention
• De-escalation
• Person-Centered
• Harm Reduction
• HMIS (Homeless Management Information System)
References will be furnished upon request.
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