Customer Service Sales Associate
Resume:
Suzanne Wilcox
***********@*****.***
**** *. *** ** ****** Peoria, Az 85381
Friendly and knowledgeable sales associate with excellent customer service skills seeks employment with a reputable customer service environment. Consistently delivers first-rate service and fosters positive relationships with customers to promote customer satisfaction and loyalty.
Highlights
Customer Services Exceptional Communication Skills Microsoft Office Applications Professional Experience
Larry H Miller Hyundai
Front Desk Reception July 2014 – September 2015
Accountable for answering all incoming calls for entire dealership and directing callers to correct departments; Guided customers to service department, sales, and internet sales appointments. Assembled the appropriate packets designed to assist salespeople in making daily car sales and collect information; Responsible for processing down payments via credit cards, checks, or cash; Issuing receipts to customers and salespersons, and assure all monies were deposited into safe. Performed nightly batch reports for audit.
CVS Pharmacy Sun City, AZ
Head Cashier September 2013 – June 2014
Represented and maintained front of store; Greeting customers, assisting and directing customers around store for product, and operating cash register, accounting for and handling thousands of dollars daily. Additional duties included checking in vendors, inventory/stocking product, Home and Health Care assistance, and responsible for all general front of store activity, including checking security cameras, and maintaining good relationships with co-workers and customers. Cable One
Customer Service Representative October 2006 to October 2009 Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow.
TeleTech
Case Manager for Hyundai Consumer Affairs October 2015 to February 2017 Handled multiple lines of business, including addressing client and customer needs, as well as working with Email and Premium Departments. Collected customer and Hyundai dealerships’ feedback. Maintained and managed current cases daily, including following up with customers until a satisfactory resolution was reached. Provided technical support to customers from navigating the Hyundai website to troubleshooting problems for the Audio, Entertainment and Navigational Department. Assisted in facilitated training sessions with newly hired employees. Answered general inquiries regarding vehicle and warranty information.
Waste Management
Customer Service Experience for Wastement Management Pacific NorthWest Jan 2018 to Oct 2021 Assisted customers with all concerns and inquiries regarding garbage, recycle, and compost waste in Oregon, Washington, and Vancouver Canada. Handled multiple lines of business, including addressing client and customer needs, as well as working close with Northern California, Email and Training departments. Scheduled missed pickups, bulky items pickup, and reported driver complaints and/or compliments. Collected customer feedback as well as from team leads and supervisors. Educated customers on correct ways of disposing waste properly and responsibly. Managed and maintained current cases daily, including following up with customers until a satisfactory resolution was reached. Education
Cactus High School – High School Diploma 1997
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