Customer Service Accounts Payable

DEBBRA TRUDELL

**** *******, ******* ****, ** ***46 (USA)

Home/Cell: 734-***-****

***********@*****.***

DIVERSE PROFESSIONAL

Detail oriented, energetic, self-directed, quick learned and honest professional with experience in injection molding, assembly, manufacturing, inserts, fork lift, shipping, receiving, light construction, ocean international shipping, dispatch, customer service, accounts payable/receivable and Office Management.

EXPERIENCE / ACCOMPLISHMENTS

PROTRANS – Romulus, MI. 3/24 thru Present

Service Center Representative

Check in freight into Optimiz

Daily tracking report

Prepare shipping documents per customer requirements

High attention to detail

Next level customer service

Fast-paced and hectic work environment

DETROIT THERMAL – Romulus, MI 12/4/2023 thru 3/2024

Automotive Parts Trimmer / Production

Trim Injection Molding parts of excess material

Align parts on die sensors

Meet daily quota of assembled Ford F-150 heating and cooling system

Insert correct part into matching die while keeping up with continuously moving production line.

Assist where needed

Fast learner

Mechanical / Building aptitude

ROBERT HALF at United Community Housing Coalition, Detroit 4/2021 thru 12/22

Rental Assistance Counselor – Case Management

Participated in CERA program from conception. This new program was awarded by the US Government to aid the City of Detroit rental residents with arrears and utilities caused by COVID-19. Where there had been no previous program of its kind, this program was designed and built as we went along.

Take inbound calls from tenants and landlords.

Maintained workflow as new policies and procedures were released.

Performed responsibilities while brainstorming faster and more efficient processes.

Engage with City of Detroit rental residents to collect documents for the completion of their case file from Intake through to calculation worksheet to determine assistance eligibility and amount.

Quick turn around on special projects assigned by management.

Worked as a team player to assist over 174,657 households, awarding over $945K to the city of Detroit.

Adhere to MSHDA/UCHC ever changing regulations.

Sales / Negotiations with tenants and landlords regarding tenant portion payback terms on the Settlement Statement

Zoom Intake Sessions for new tenants.

Weekly Management meetings via Zoom/Teams

AEROTEK at ACTIVE ON DEMAND / PENSKE, Dearborn 10/2018 thru 3/31/2021

International Operations Agent / Case Management

Hand carry set up, tracking and customer reporting

Bid and submit on international shipments

Track and trace overseas shipments

Customer and carrier communications

Overseas communication / language translations

Simultaneous program manipulation to provide information to customer / dual monitor use

Hourly report updates

HOT shipment tracking

Database for late shipment, determine root cause

Carrier / customer communications for problem solving

METREX RESEARCH / KERR CORPORATION, Romulus 3/2012 thru 8/2017

Receiving Information Specialist

Schedule inbound deliveries for domestic and international shipments. Ensure international shipments have cleared international customs

Compile and prepare receiving documents prior to delivery of all inbound material(s)

Ensure all inbound freight is received in WMS and put to stock in a timely fashion with priority applied to high demand raw materials, support materials and finished goods

Investigate stray goods

Direct and instruct material handlers and Lead Dock staff

International Shipping Coordinator

Coordinate international containers with forwarder, providing required documents including inland BOL, and SLI

IATA, IMDG, AES and MDOT certifications

Release sales orders from Oracle Order Management

Plan production schedule based on sales forecast.

Ensure all materials on-hand in JIT production environment

Create and process PO’s

C&S ENGINEERS, INC, Livonia 5/2008 – 11/2011

Construction Office Manager for 9L/27R Runway Project

Create and maintain FAA filing system for (re)construction of runway

Agenda and meeting minutes at weekly progress meetings

Track RFI’s, Submittals, Bulletins, DSI’s and labor hours

Update and maintain construction redline set

Contaminated soil (P-160) / land fill manifest distribution and collection

MCKINLEY PROPERTIES, Ann Arbor 7/2007 - 4/2008

Accounts Payable Specialist

Various administrative duties including Microsoft Office, filing, telephone, heavy volume data entry,

and batch reconciliations, bank reconciliations, index, batch and convert scanned invoices in Nexus

Payables System.

IMRA AMERICA, INC., Ann Arbor (Japanese Owned Company) 11/2001-5/2006

Accounts Payable, Administrative Assistant, Contract Administrator, Purchasing, Shipping & Receiving

Progressive advancement of roles in Accounts Payable, Administrative Assistant, Contract Administrator,

Various office machine trainer/maintenance and finally, mail administrator. (Microsoft Office, Visio and Great Plains accounting).

Member: Safety and Security Team. MSDS Training

Recognized for successful negotiations with vendors resulting in savings of ~$8k annually.

Management / leadership activities for underdeveloped Shipping & Receiving Department.

Established and created policies and procedures (MS Visio). Forklift certified.

Self-trained on AES (Automated Export System) with U.S. Census Bureau to obtain authorization to ship internationally. Established savings of $3k annually.

Developed and maintained inventory control system for office supplies, company paper, ink/toner

cartridges, blue glue, boxes, crates, crate supplies and shipping supplies. Directed activities for

managing building keys, fleet vehicle maintenance and cleaning schedules. Shipping and Receiving

department development and work area organization. Asset purchasing, labeling, and tracking.

BUDD Company, Detroit, MI (Union) 10/1982–11/1991

Production Associate/Quality Control/Team Leader

Highlight outer skins on hourly bases to ensure no defects

First and last line part identification

Label pallets to go to Ford or GM on JIT basis

Slug Chaser – cleaned out die of dirt or punched slugs

Time Keeper while incumbent on vacation and medical leave

ID/OD gauge inspection of various holes on outer skin

Education

Wayne Memorial High School, Wayne, MIloma, 1982 (Honors)

Some College – Jones International University, Englewood, CO

Schoolcraft College – Garden City, MI

PTS

Certified Crane Operator

Certification Expired

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