Customer Service Loan Processor
Resume:
AC
Alexis Clingerman
Professional Summary
To be an integral part of a dynamic team where my professionalism, team player and broad-mind attributes that will be put to ideal use which will result in the company's peak performance. Driven, well qualified professional with an extensive background in risk, operations, mortgage lending, sales and customer service.
Accomplishments
● Completion of Leadership and Sales Course
● Completion of Train the Trainer Course Completion
● Coach the Coach Course
● 4 Time Golden Coach Award Winner for Sales and Service
● Top Producer Awards
Work History
NewRez ( Caliber Home Loans) - Senior Loan Processor Virginia Beach, VA
09/2019 - 11/2023
Wells Fargo Home Mortgage - Senior Loan Processor
Virginia Beach, VA
06/2012 - 09/2019
Streamlined loan processing by implementing efficient workflow systems and task prioritization.
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Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout process.
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Reduced loan processing time by developing and employing standardized documentation procedures.
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Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
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Managed high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
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Assisted in training junior loan processors, resulting in increased productivity across team performance
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******.**********@*****.***
Waddell, AZ 85355
Skills
● Broad-minded
● Team Leadership
● Power negotiator
● Data Management/Credit Risk
● Conflict Resolution
Risk management processes and
analysis
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● Staff Development
● Strong verbal communication
● Self-Motivated
● Extremely Organized
Education
06/1998
Dana Hills High School
Dana Point, CA
High School Diploma
Wells Fargo Bank, N.A. - Market Support Consultant, AVP 05/2007 - 06/2010
Wells Fargo Bank, N.A. - Customer Service Manager
San Clemente, CA
03/2004 - 06/2007
Union Bank of California - Financial Service Officer, AVP San Clemente, CA
06/2002 - 03/2004
Streamlined loan processing by implementing efficient workflow systems and task prioritization.
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Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
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Reduced loan processing time by developing and employing standardized documentation procedures.
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Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
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Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
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Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
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Enhanced customer satisfaction by addressing and resolving technical issues effectively.
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Streamlined support processes for improved efficiency and reduced response times.
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Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
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Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
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Conducted regular performance reviews and provided constructive feedback, fostering professional growth among team members.
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Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
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Maintained detailed records of all support interactions, enabling accurate reporting and informed decisionmaking.
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Streamlined support processes for improved efficiency and reduced response times
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Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
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Increased team productivity by providing ongoing training and support to customer service representatives.
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Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
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Reduced customer complaints, proactively addressing issues and implementing effective solutions.
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Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
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Union Bank Of California - Lead Customer Service and Sales Rep. San Clemente, CA
01/2000 - 06/2002
Union Bank Of California - Teller/ Customer Service San Clemente, CA
09/1998 - 06/2000
References
References available upon request
Contact this candidate