Customer Service Representative
Resume:
Renate Turner
Fort Worth, TX *****
**************@*****.***
To obtain a professional position within an established company to utilize my current skills, and to contribute significantly to the needs of my employer. Some of which includes working well with others, performing clerical work, and the capability to work in a fast paced environment with industrial equipment safely. Dependable, willing-to-learn, hard-working with good people skills seeks a challenging opportunity to make a difference for your customers/company. Authorized to work in the US for any employer.
Work Experience
Customer Service Manager
ERC Holdings LLC - Fort Worth, TX
January 2021 to April 2024
Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maximizes customer operational performance by providing help desk resources and technical advice.
Customer Service Representative
DSS Research - Fort Worth, TX
January 2017 to December 2020
Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
Communicates with the public in person; by telephone, email, mail; or online. Enters information into databases, processes letters to customers, and performs other general clerical services. CNA - Certified Nursing Assistant
Southwest Nursing and Rehabilitation Center - Fort Worth, TX February 2015 to March 2017
Helping patients with activities of daily living (ADLs)
• Serving meals and helping patients eat
• Lifting and moving patients
• Taking vital signs
• Maintaining a clean and sanitized environment
• Communicating with the healthcare team and family members
• Examining residents for bruises, blood in urine, or other injuries/wounds
• Changing bed sheets and restocking rooms with necessary supplies
• Answering patients' call lights and requests
• Reporting observations of the patient to nursing supervisor Education
Associate's degree in Information Technology
Strayer University-Texas - Fort Worth, TX
October 2023 to Present
High school diploma
Guthrie Job Corps - Guthrie, OK
July 2013 to September 2014
Skills
• Technical Support
• Interpersonal skills (5 years)
• Oral communication (7 years)
• Customer service (7 years)
• Leadership (5 years)
• Teaching/training (3 years)
• Mechanical (2 years)
• English
• Medical office experience
• Organizational skills
• Customer service
• Communication skills
• Home care
• Senior care
Certifications and Licenses
CNA
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