Customer Service Call Center
Resume:
Roger Franklin
Richmond, Virginia 23223
*************@*****.***
Objective
Dependable and motivated associate seeking to advance in my field by expanding my skills and taking on new responsibilities. I am skilled in communication, customer service, and computer proficiency, with a commitment to observing details and effectively handling challenges. My goal is to bring value to my role and become a versatile asset within my profession.
Experience
Virginia Premier, Richmond, VA
Caretaker
May 2019 - Present
Provided essential care for patients, including feeding and hygiene assistance.
Secured facility daily by locking windows, blinds, and ensuring safety compliance.
Maintained cleanliness of premises, removing hazards and performing minor repairs as needed.
Randstad (Temp Agency), Richmond, VA
Inbound Call Specialist
2016 - 2019
Managed inbound calls for political campaigns, providing clear and concise information to supporters and potential voters.
Utilized strong multitasking skills to handle high call volumes while maintaining quality service.
Developed seven key skills, including:
Active Listening – Focused on caller needs to provide accurate information and foster engagement.
Problem Solving – Addressed caller concerns, effectively answering questions related to campaign issues.
Time Management – Balanced call volume and service quality, adhering to campaign timelines.
Conflict Resolution – Diffused escalated situations with empathy and professionalism.
Technical Proficiency – Navigated CRM software and databases to record call details and outcomes.
Data Entry Accuracy – Ensured supporter information was accurately entered for campaign records.
Adaptability – Adjusted to diverse inquiries and changing campaign messages.
Walgreens, Richmond, VA
Cashier
October 2016 - May 2019
Addressed customer concerns and assisted with purchases, enhancing customer loyalty.
Performed closing duties, restocked merchandise, and organized front lanes.
Processed cash, check, and card transactions with accuracy.
UPS, Richmond, VA
Packer
October 2012 - January 2014
Loaded, sorted, and packaged boxes efficiently to meet business needs.
Assisted in team collaboration to maintain smooth operations.
Education
Clover Hill High School
Graduated in June 2009 with a High School Diploma
Awards: Respect, Responsibility, and Core Value Award
Skills
Visual Inspection
Job Prioritization
Decision Making
Team Collaboration
Conflict Resolution
Time Management
Word Processing
Languages: English
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