Customer Service Representative

James Johnson

EDUCATION

Bryant & Stratton College

Associate in Applied Science

WORK EXPERIENCE

Anthem October 2019 – January 2020

Customer Service Representative (contact)

●Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

●Analyzes problems and provides information/solutions.

●Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

●Researches and analyzes data to address operational challenges and customer service issues.

●Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Childfund – Richmond, VA February 2019 – November 2019

Customer Service Representative (contract through Aerotek)

●Responsible for analyzing and researching issues and inquiries in order to determine proper handling.

●Made appropriate contact to respond to donors verbally via telephone or via written correspondence in the form of letter, fax, or email that may require documented or original composition.

●Created updates, and researched donor files and automatic giving fund.

●Reviewed and determined proper handling for adjustments of funds.

●Processed monetary batches as needed.

●Actively retained sponsors and contributors and promoted other donation options.

Cuore 2018

Customer Service Representative

●Responsible for taking inbound sales calls to assist customers

●Handle high call volume in a timely manner while being productive

●Met sales goal set for each campaign given

●Handle several private client accounts maintaining and securing confidential information supplied and by clients

●Following Hippa Law guidelines

TLK 2009-2015

Customer Service Team Lead

●Started as Customer Service Representative and promoted to Customer Service Team Lead after one year

●Supervised a team of 20 customer service reps

●Supervised and maintained the company guidelines for call quality

●Maintained daily monitoring logs, spreadsheet, word processing

●Conducted daily one hour quality control session

●Scheduled and maintained accountability with Reps to ensure they are upholding their call goals

Contact this candidate