Business Analyst Data

Sheila M Feser

*** * ***** ** *******@*****.***

Hancock, IA 51536 402-***-****

Business, Systems, Data Analyst

Qualification Summary:

Accomplished analyst with a proven track record in design, development, testing and implementation, exhibiting creativity in delivering successful, cost-effective and high-performing solutions, bringing common sense, organizational skills, and a logical decision-making process to solving time-critical problems. Extensive knowledge and experience in creating process flows used to enhance and improve solutions and services.

EXPERIENCE:

Werner Enterprises (through TekSystems)

Business Analyst (Contractor)

June 2022 to Sept 27 2024

●Support 2 Workday development teams using the Agile methodology.

●Maintain the ADO Azure backlog boards.

●Work directly with the Product Owner and Scrum Master to keep teams on track with work.

●Triage incoming issue Azure tickets for both teams.

Route tickets to team members and HR users as required.

Do research on the issues and provide information for the development team that allows them to complete quickly and efficiently.

●Set up and facilitate requirement meetings

●Build features and stories for both teams on the ADO boards.

●Do process flows as required for documentation.

●Ran a project to get multiple personal fields from the hiring process of drivers into Workday.

Gathered the information and created stories for each team.

Worked with multiple non Workday teams to get this completed.

Held bi-weekly status meetings and deployment meeting.

●Worked with teams on converting server changes and End to End testing.

●Assisted on getting Spanish language turned on as a language option in Workday for users.

●Created multiple ADO Queries.

●Worked with Miro board to document output from AS400 pay data.

●Organized a Knowledge Library and place missing documents from Share point on it.

Lincoln Financial Group

Business Analyst (Contractor)

March 2012 to December 2012

Business Analyst (FTE)

December 2012 to April 2022

●Project to convert Mosiac (word 3.1 code) to xPression generated Policy and Certificate documents for the following products:

disability (short and long term), Life, Dental, Vision and Voluntary for each of the products listed and Voluntary Accidentally death and dismemberment

Created test cases

Created technical documents for the xPression development team from state filings and Mosiac code

Completed user acceptance testing

Production validation

●Maintaining updates to xPression generated documents

Analysis of state filed insurance form for all coverages listed above

Create technical requirements based on analysis of the state filed documents

Data mapped data from administration system to the xPression system.

Interact with legal and compliance team for requirements approval and user acceptance testing approval

Work with other development team members for XML and administration system updates required to complete form updates needed

Work with end users of the xPression output on issues or defects found

●Multiple large projects for new products

NY and NJ statutory

In network only dental

Summary plan dental

Group Health indemnity

●Large compliance updates

NH update to all products

NM update to all products

●Created documentation for how the xPression and document management system (DMS) worked together for end users and other departments

●Trained multiple other Business Analysts and other departments on the xPression systems

● worked in the Agile environment for the last 4 to 5 years

Blue Cross Blue Shield of Nebraska, Omaha Nebraska

Business Programmer/Analyst I September 14, 2009 to January 20, 2012

●Administrator for 3rd party software products Macess and Formworks.

oIdentified and configured the workflow of documents to be processed for BCBSNE members.

oUsing Navigator, oversaw document management ensuring quality on nightly batch runs.

●Performed QA testing with multiple scenarios for documents using style sheets (CSS) and PDF Originator.

●Analyzed data to make queue changes needed in response to end-user requirements.

●Designed and built end-user reports to support troubleshooting research.

●Performed data analysis to answer from end-users and IT.

●QA validations of files using XML and reports designed to identify errors.

●Created documentation to support FormWorks and Macess administrators in performing daily tasks.

●Developed a comprehensive understanding of health insurance services and the overall industry.

Mid America Computer Corporation, Blair, Nebraska

Systems Analyst. October 2004 to June 2009

Programmer/Analyst 2. October 2000 to 2004.

Programmer/Analyst 1. November 1998 to October 2000.

Programmer 2. October 1997 to November 1998.

●Member of project and product team developing solutions used to maintain customers’ data and transmit billing information.

●Supported the development of requirements and testing of solutions.

●Updated and created SQL queries to include in the Customer Master System the customers were using.

●Worked on the wireless team supporting system compliance initiatives.

●Mentored and trained eight new and/or junior team members.

●Technical expert on the company's two top FY01 projects--implemented toll and billing solutions for the company’s newest and largest clients collectively; 12 Alaska and 12 Oklahoma companies. Converted third party data to industry standard formats and implemented standardized/customized optional calling plans. Consistently met or exceeded customer expectations on all projects or customer concerns.

●Technical expert on the company's top FY00 project--created and implemented innovative, time critical, and highly successful standardized optional calling plan solutions utilized by small/mid-size client telephone companies across America as they entered the competitive toll resale business for the first time. Implementation exceeded the company's revenue expectations.

●Technical expert on company’s top FY99 project--implemented company’s largest single customer into the toll and billing production cycle for the first time and continued to perform as the programming account manager for this client. Maintain all changes for clients currently.

●Troubleshooted numerous opportunities for the company’s 500+ clients. Implemented customer relations management and time critical solutions that resulted in high customer satisfaction.

●Programmer for toll and billing solutions with COBOL 85, COBOL 74, and RPG. Created VSE JCL and used CICS data entry screens for tables. Operated in a legacy mainframe environment utilizing an IBM DOS platform.

ITI Teleservices, Omaha, Nebraska

Entry Level COBOL Programmer. October 1996 to October 1997.

Scriptor. June 1996 to October 1996.

●Setup new products for the Inbound Division, maintained current product codes, coordinated work with account management on setups and maintenance of all products.

●Created and maintained scripts for the Endorsed Products Division coordinated and implemented work efforts with Account Managers, List Processing Department, and Production Services.

Education:

●2001 Bachelor of Arts Degree, Information Technology, Buena Vista University, Council Bluffs, IA

●1993 Associate of Applied Science Degree, Iowa Western Community College, Council Bluffs, IA

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