It Specialist Security Clearance

PROFESSIONAL SUMMARY

High skilled IT Specialist with 4 years of experience in troubleshooting and maintaining computer systems. Very energetic self-starter, problem solver and team player with outstanding technical and communication skills. Fast learner with the ability to grasp new threats, concepts and technologies. I am extremely excited to learn more and add more to my skillset,

EDUCATION AND TRAINING/CERTIFICATIONS

High school diploma, June 2012

Graduated June 2012 – Honor Roll

DoD 8570 IAT Level II Security+ August 2027 CompTIA CySA+ August 2027

SECURITY CLEARANCE

Top Secret Clearance

TECHNICAL SKILLS

Hardware: Dell, HP, Xerox, Canon, Apple

OS: Windows 7, Windows 10,

GO Browser, GO Desktop, SCCM, Remote Desktop, GO Mobile, VPN, Citrix. Microsoft Exchange

Windows O365

Computer Equipment

System administration

Server management and upgrade

Data Backup and recovering planning

Incident responses and problem resolution

Computer system

Active Directory

PROFESSIONAL EXPERIENCE

L1 Enterprise Operation Engineer

April 2022 - Present

Monitor the enterprise server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.

Communicate with stakeholders to provide updates on system status and collaborate on issue resolution.

Collaborate closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.

Perform server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.

Manually ping, test, and open problem outages for servers and websites that are not responding.

Escalate complex issues to level 2 LAN Administrators for further investigation.

Apply knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.

Escort and monitor un-cleared workers on-site to maintain security protocols.

Observe data center conditions and respond to situational issues, including setting up emergency cooling fans when necessary.

-Service Desk Analyst

August 2020 - April 2022

Responsible for problem recognition, research, isolation, and trouble ticket follow- up for routine problems.

Performed hardware and software installations

Worked with government officials to deploy new hardware and software systems

Answer Help Desk phones and provide Tier I support to users on a variety of issues

Responds to telephone calls, email and personnel requests for technical support

Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)

Documents, tracks, and monitors the problem to ensure a timely resolution

Possess strong customer service and communications skills

Analyze, evaluate, and test software and hardware problems

Handle heavy call volume

- Security Access Control

March 2017 - September 2020

Created, evaluated and printed Security SOP and training schedules

Provided security for persons, assets and information

Responded to security alarms and emergency alarms

Logged and prioritized calls-based personnel requests

Administered desktop and printer support

Answered calls, reset passwords, pin resets

-Security Access Control

June 2014 - August 2018

Managed data entry for a large government entity

Evaluated information systems for the security system

Provided daily support for IT system failures as well as security personnel support

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