Customer Service Medical Assistant

STEPHANIE JIMENEZ

**** ***** **** #* ****** Cucamonga, Ca 91730 909-***-**** *********@******.*** Dear Hiring Manager,

Thank you for taking your Ome to review and consider my resume. As an experienced Front and Back Office Specialist, I have an extensive background in customer service and paOent care. I am an individual that thrives on challenges and is prepared to develop new skills. As you will see, my resume highlights the skills and accomplishments which will add value to your organizaOon. I would appreciate the opportunity to go into further depth on my skills with your team. Please see my aYached resume for further details. I am confident I can provide value to the company. Sincerely,

Stephanie Jimenez

Stephanie Jimenez

I am seeking a posiOon where I can apply my medical and administraOve skills to contribute in the further success of an organizaOon.

Skills include:

Front/Back-office DuOes Medical Terminology CPR CerOfied Insurance VerificaOon Customer Service Team MoOvaOng PaOent Facilitator PaOent CommunicaOon Interpersonal CommunicaOon People Skills Clerical Front Office Inventory Mang.

Educa9on:

• Chaffey Community College -5885 Haven Ave Rancho Cucamonga, CA 91730

• Riverside City College- 4800 Magnolia Ave Riverside, CA 92506

• San Joaquin Valley College- 4580 Ontario Mills Pkwy Ontario CA 91764 Science associate degree

• E9wanda High School –13500 Victoria St. Rancho Cucamonga, CA 91739 High School Diploma

Addi/onal Skills

Work Experience:

HAAS Spine & Orthopedics- Upland, CA October 2022- Present Hilda Kasimian 213-***-****

Medical Assistant

• Rooming paOents

• Checking in and out paOents

• Scheduling

• CommunicaOng with AYorneys office

• train and develop new hires

• Scan/file/process authorizaOons

Bilingual (Spanish) Typing 55 WPM Front Desk RegistraOon Proficient with Microsoc Excel

MS Word

• AssisOng provider

• Answering phone calls

• Stocking and cleaning rooms

San Antonio Regional Hospital- Upland, CA June 2022- Present Vanessa Barrera (909) 816- 2573

Radiologist Clerk

• Checking in paOents

• Answering phones

• Scheduling

• Sending radiology reports to ordering providers

Concentra-Rancho Cucamonga, CA September 2015- October 2022 Claudia Hernandez 909-***-****

Front Office Specialist (Medical Assistant)

• Insurance verificaOon/eligibility, check in/check out paOents, scheduling paOents, and transferring high volume calls

• Knowledgeable with worker’s compensaOon cases

• Scan/file/process authorizaOons/denials

• Set up transportaOon for paOents

• Lead team to working cohesively

• Train and develop new hires and students

• Contribute with resolving paOent, client, or provider issues

• Manage front office inventory

• Ensure missed appointments are captured to meet center goals

• Facilitate medical provider with quesOons, issues, or concerns City Of Hope- Duarte, CA February 2021-May 2022

Sarah Phillips 626-***-****

Medical Assistant

• Vital Signs

• Rooming paOents

• AssisOng provider with Bone marrows

• Labeling and rouOng specimens to lab

• CharOng

• Seing up bone marrow procedure rooms

• Answering phone calls

Loma Linda University Health Care –Loma Linda, CA May 2016-July 2021 Cathy Rehage 909-***-****

Pediatric Medical Assistant/PSR

• Rooming PaOents

• Vital Signs

• Answering Phones/GreeOng paOents

• Checking in & out paOents/ Verifying Insurance eligibility

• UpdaOng paOents chart

• Perform strep throat test

JM Staffing( SB County Sheriff Department)- Rancho Cucamonga, CA March 2020- July 2020 Michael 800-***-****

Medical Assistant

• Vital Signs

• Vaccines

• U/A DipsOcks

• AssisOng with Covid-19 paOents

• Answering phones

• Hospital referrals for paOent send outs

• Stocking and cleaning exam rooms

• MedicaOon cards

• Ekg’s

OB/GYN - Upland, CA May 2015 - September 2015

Dr. Robert Armada DO 909-***-****

Medical Assistant

• Rooming PaOents

• Vital Signs

• U/A DipsOcks

• Dropping specimens off at Hospital Lab

• Appointment reminders

• Cleaning rooms

• SaniOzing Equipment’s

• Prepping charts

Taco Bell- Fontana, CA July 2012- May 2015

Edel Diaz (909) 948- 1859

Shi= Leader

• Greet guests

• Assemble food orders

• Handle transacOons/ Order taking

• Training new employees/ Filing data for up to two months

• Provide excepOonal customer service/ Give proper breaks to employees

• Cash counts

• Verifying orders and products/ Answer incoming calls

• Maintain an organized store/ Organize all incoming inventory

• Pick up store inventory when needed

• In charge with inspecOon visits

References:

Andrew Harris

Physician Assistant 909-***-****

Claudia Hernandez

Center OperaOons Director 951-***-****

Erika Cuevas

Center OperaOons Director 310-***-****

Natalie Rodas

Social Worker 909-***-****

Contact this candidate